You'll also support claims processing, interpret policy provisions and work towards first-contact resolution while following defined procedures and service timelines.

Responsibilities:

• Deliver a high level of customer service, responding to enquiries, grievances, complaints and appeals
• Process dental, vision and medical claims accurately and within required timelines
• Research customer enquiries and interpret policy provisions to provide information and advice
• Monitor turnaround times and manage your workload to resolve customer contacts and claims within required timescales
• Work with internal departments and relevant service partners to make effective use of available resources
• Support your wider team in achieving operational goals, while following applicable operating procedures and regulations

What You'll Bring:

• Commitment to 35 hours per week and shifts between Monday and Sunday, 7am to 10pm
• Ability to complete eight weeks of induction training from your December 2026 start date, based in the Greenock office
• Strong verbal, written and interpersonal communication skills
• Ability to organise and prioritise your workload, work towards individual and team targets, and maintain accuracy and attention to detail
• Solid IT skills, including the ability to use Microsoft Office and in-house systems
• Ability to use your own initiative and proactively recommend and implement process improvements

Benefits:

• Competitive salary and the opportunity to earn an annual bonus
• Multicultural and hybrid working environment
• Private Medical and Dental Insurance, Life Assurance and Travel Insurance
• Employee Wellbeing Benefits and Educational Development Program
• 30 days' holiday per year, with the option to buy or sell annual leave, plus pension auto-enrolment and an employer contribution
• Flexible dress code

Job Data by YubHub.