{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/greenock/"},"x-facet":{"type":"city","slug":"greenock","display":"Greenock","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_7c3dca4b-8c5"},"title":"Customer Service Representative","description":"<p>As a Customer Service Representative, you&#39;ll join our Global Service Centre, supporting members around the world who have private medical insurance with Cigna. You&#39;ll respond to enquiries, provide information and support, and help customers who may be experiencing a difficult time.</p>\n<p>You&#39;ll also support claims processing, interpret policy provisions and work towards first-contact resolution while following defined procedures and service timelines.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Deliver a high level of customer service, responding to enquiries, grievances, complaints and appeals</li>\n<li>Process dental, vision and medical claims accurately and within required timelines</li>\n<li>Research customer enquiries and interpret policy provisions to provide information and advice</li>\n<li>Monitor turnaround times and manage your workload to resolve customer contacts and claims within required timescales</li>\n<li>Work with internal departments and relevant service partners to make effective use of available resources</li>\n<li>Support your wider team in achieving operational goals, while following applicable operating procedures and regulations</li>\n</ul>\n<p>What You&#39;ll Bring:</p>\n<ul>\n<li>Commitment to 35 hours per week and shifts between Monday and Sunday, 7am to 10pm</li>\n<li>Ability to complete eight weeks of induction training from your December 2026 start date, based in the Greenock office</li>\n<li>Strong verbal, written and interpersonal communication skills</li>\n<li>Ability to organise and prioritise your workload, work towards individual and team targets, and maintain accuracy and attention to detail</li>\n<li>Solid IT skills, including the ability to use Microsoft Office and in-house systems</li>\n<li>Ability to use your own initiative and proactively recommend and implement process improvements</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Competitive salary and the opportunity to earn an annual bonus</li>\n<li>Multicultural and hybrid working environment</li>\n<li>Private Medical and Dental Insurance, Life Assurance and Travel Insurance</li>\n<li>Employee Wellbeing Benefits and Educational Development Program</li>\n<li>30 days&#39; holiday per year, with the option to buy or sell annual leave, plus pension auto-enrolment and an employer contribution</li>\n<li>Flexible dress code</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Greenock-Scotland/Customer-Service-Representative---Cigna-Healthcare_26012858","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cigna Healthcare","sameAs":"https://www.cigna.com/","logo":"https://logos.yubhub.co/cigna.com.png"},"x-apply-url":"https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Greenock-Scotland/Customer-Service-Representative---Cigna-Healthcare_26012858","x-work-arrangement":"hybrid","x-experience-level":null,"x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer service","interpersonal communication","organisation","prioritisation","professional judgement","attention to detail","initiative","problem-solving","Microsoft Office","in-house systems"],"x-skills-preferred":[],"datePosted":"2026-10-27T13:54:57.691Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Greenock"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Healthcare","skills":"customer service, interpersonal communication, organisation, prioritisation, professional judgement, attention to detail, initiative, problem-solving, Microsoft Office, in-house systems"}]}