You will be responsible for:

• Weekly and monthly productivity reporting to the Retail Manager
• Driving sales success through motivation of the team to hit daily and monthly KPI targets
• Leading a top-performing team through daily briefs, performance 121 meetings, and general line management
• Monthly rota scheduling, payroll budgeting, and forecasting
• Working and liaising with host store partners and senior stakeholders to ensure brand compliance with policies and procedures
• Monitoring stock levels through managing sales, audits, and counts, analysing all information available to provide proactive counsel to the Retail Manager on stock lines
• People planning, ongoing talent management, and succession planning of the team
• Acting with integrity when dealing with complex people matters, adhering to People policies and processes, seeking advice and guidance when necessary
• Creating a positive and cooperative team culture in store, through team meetings and a collaborative management style
• Owning the end-to-end recruitment process in your store, proactively sourcing exceptional talent and providing a magical candidate experience to all applicants
• Identifying the training needs of the team in collaboration with the Training Manager and providing feedback about advancement in opportunity areas
• Driving and building your business KPI performance to achieve market-leading results and maintain #1 ranking and #1 growth
• Ensuring the best customer experience is being delivered, embedding the magic service methodology, and building brand awareness by creating lasting emotional connections with customers
• Owning your counter metrics and unlocking the steps that need to be taken to manage future risks and opportunities
• Thinking limitlessly with your plan for the calendar year, considering New Product Launches and activity/market impacts from the previous year of trade
• Proposing plans, events, and other limitless activity to unlock commercial success
• Adhering to health and safety guidance in the workplace
• Executing flawless grooming standards, inspiring your team to be and feel the best versions of themselves

You will be required to be flexible to work on a shift basis, including both early shifts and late shifts.

As a Business Manager, you will need to have:

• Retail management experience
• A genuine passion for the beauty industry
• Commercial acumen
• People management experience
• Strategic planning experience

In return, we offer:

• A structured induction programme – Charlotte’s Magic Academy
• Structured career development
• Exclusive launches of our incredible products before anyone else
• Access to Tilbury Treats – our very own rewards platform
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives, and many more

Job Data by YubHub.