Responsibilities:

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Qualifications:

• 1 year of call center or customer service/office experience
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

Additional Information: Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers.

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Reporting to the local Field Marketing Specialist (FMS), you will learn Red Bull's target group and are responsible for driving the brand image and product understanding on your campus and in the region.

You will reach new consumers, excite university students, increase sales, and drive visibility of the Red Bull brand.

This includes direct contact with consumers and customers, inviting product trials, and working at Red Bull events to ensure an unforgettable brand experience for consumers.

Responsibilities

• Be a brand and product ambassador, living and breathing the brand personality traits and company values
• Build and execute a tailored and innovative campus plan that engages students and brings the brand to life at your university
• Create a strong network on and around your campus, establishing and maintaining relationships with key local individuals
• Identify local collegiate content creators in relevant Red Bull scenes and work with your FMS to bring them into the World of Red Bull
• Grow the user base by inviting positive trial and awareness of Red Bull through product sampling to consumers at the right place and right time
• Work at Red Bull events, collegiate activations, and supported events to help ensure an unforgettable brand experience for consumers
• Build awareness and encourage participation in the World of Red Bull, including collegiate events and activations
• Increase brand engagement on your Social Media handles through authentic content
• Be a sales expert, building relationships with local sales account managers and ensuring Red Bull is available and visible in outlets
• Collaborate with sales to open new distribution points for Red Bull within your university campus and beyond
• Leverage relevant assets from the world of Red Bull in order to keep us top of mind in sales accounts
• Ensure perfect execution of defined store standards
• Deliver executional excellence and show love for the details in all areas of your role
• Share ideas and collaborate with your team through regular face-to-face and online interaction
• Plan and report your activities in the dedicated online platform in a timely manner and with accuracy
• Contribute to business development by providing local insights, trends, and overall opportunities

Requirements

• Must be at least 18 years of age
• Must have a valid US driver's license
• University or college enrollment required
• Must be fluent in English, additional languages an advantage
• Able to work flexible part-time hours, including some evenings and weekends for a minimum of 15 hours per week
• Immersed in student life with an understanding of the collegiate landscape and local city
• Connected with a diverse range of influential groups and individuals on campus
• Affinity for project management, working 'behind the scenes', and winning sales
• A team player, willing to represent Red Bull with branded outfits and onboard the Red Bull Mini
• Employees may be required to lift and/or move items weighing 25 pounds or more, as needed

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