As a Sales Advisor - Foods - Grafton Street, your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.

Key Accountabilities

Customer

• Proactively serve customers and model service behaviours to create an exceptional experience.
• Prioritise customers over tasks.
• Maintain an inspiring shopping environment through excellent product presentation and availability.
• Participate in Plan A activities to support store and local community initiatives.

Selling

• Confidently sell to customers using product knowledge to increase sales in store and through digital channels.
• Ask questions to understand customer needs and offer personal recommendations.
• Actively participate in store events to achieve selling targets.
• Identify selling opportunities at all service points.

Store

• Understand store business priorities and contribute to improving store performance.
• Follow safe and legal working practices.
• Work productively to minimise losses and maximise efficiency.
• Deliver key activities and operational processes within areas of responsibility.

Team

• Adapt and work flexibly across the store to support colleagues and meet customer and business needs.
• Take ownership of personal development and seek opportunities to grow knowledge.
• Share knowledge and experience with colleagues to encourage learning and development.

Everyone’s Welcome

M&S aims to be an inclusive organisation, trusted and admired by colleagues, customers, and suppliers.

Working Hours

• Sunday: 17:00-21:00
• Monday: Flexible
• Tuesday: Flexible
• Wednesday: Flexible
• Thursday: 20:00-00:00
• Friday: 20:00-00:00
• Saturday: 18:00-22:00

Full flexibility is required outside of these hours.

Job Data by YubHub.

You'll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers.

Key responsibilities:

• Maintain the highest standards in food quality and safety
• Confidently manage demand, keeping our shelves full and our customers impressed
• Balance speed with safety, ensuring our bakery delivers freshness and availability even during peak hours
• Work closely with others while maintaining fast, high-quality output
• Adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination

This is a 28-hour contract with 16 hours fixed and 12 hours flexible, allocated with at least 4 weeks' notice.

M&S aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers.

Job Data by YubHub.

As a Sales Advisor - Foods - Grafton Street, you will deliver an exceptional customer experience by serving and selling in store and through all digital channels.

Hours of Operation:

• Sunday: Flexible
• Monday: 20:00-00:00
• Tuesday: Flexible
• Wednesday: Flexible
• Thursday: 20:00-00:00
• Friday: 20:00-00:00
• Saturday: 18:00-22:00

Full flexibility is required outside of these hours.

Purpose

Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.

Key Accountabilities

Customer

• Proactively serve customers and model service behaviours to create an exceptional customer experience.
• Prioritise customers over tasks.
• Maintain an inspiring shopping environment through excellent product presentation and availability.
• Participate in Plan A activities to support store and local community initiatives.

Selling

• Confidently sell to customers using product knowledge to increase sales in store and through digital channels.
• Ask questions to understand customer needs and offer personal recommendations.
• Actively participate in store events to achieve selling targets.
• Identify selling opportunities at all service points.

Store

• Understand store business priorities and contribute to improving store performance.
• Follow safe and legal working practices.
• Work productively to minimise losses and maximise efficiency.
• Deliver key activities and operational processes within your areas of responsibility.

Team

• Adapt and work flexibly across the store to support colleagues and meet customer and business needs.
• Take ownership of personal development and seek opportunities to grow knowledge.
• Share knowledge and experience with colleagues to encourage learning and development.

Everyone’s Welcome

M&S aims to be an inclusive organisation, trusted and admired by colleagues, customers, and suppliers.

Job Data by YubHub.

As a Sales Advisor - Foods - Grafton Street, your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.

Key Accountabilities

Customer

• Create an exceptional customer experience by proactively serving customers and role modelling service behaviours
• Prioritise customers over tasks
• Deliver an inspiring shopping environment through excellent product presentation and availability
• Participate in Plan A activities to support store and local community initiatives

Selling

• Sell confidently to customers using product knowledge
• Ask questions to understand customer needs and offer personal recommendations
• Actively participate in store events to achieve selling targets
• Create selling opportunities at all service points

Store

• Understand store business priorities and contribute to improving store performance
• Follow safe and legal working practices
• Work productively to minimise losses
• Deliver key activities and operational processes

Team

• Adapt and work flexibly across the store to support colleagues
• Take ownership of personal development and look for growth opportunities
• Share knowledge and experience with colleagues to promote team performance

Everyone's Welcome

M&S aims to be an inclusive organisation, trusted and admired by colleagues, customers, and suppliers.

Working Hours

• Sunday: 17:00-21:00
• Monday:
• Tuesday: 20:00-00:00
• Wednesday:
• Thursday: 20:00-00:00
• Friday:
• Saturday: 18:00-22:00

Full flexibility is required outside of these hours.

Job Data by YubHub.