You will lead by example, providing expert treatments while mentoring and supporting colleagues to deliver an exceptional wellness experience for members and guests.

Key responsibilities include:

• Delivering high-quality therapeutic treatments
• Supervising, training, and mentoring junior therapists
• Managing daily treatment schedules
• Maintaining up-to-date knowledge of new therapies and industry trends
• Ensuring compliance with hygiene, health & safety, and licensing regulations
• Handling member enquiries and feedback
• Collaborating with the Spa Manager and other departments
• Managing stock levels of therapy products and equipment
• Leading regular team meetings
• Maintaining detailed client records

The ideal candidate will have:

• Extensive experience as a qualified therapist
• Proven leadership experience in a spa or wellness environment
• Excellent communication and interpersonal skills
• Ability to motivate and inspire a team
• Strong organisational skills and attention to detail

Benefits include:

• Competitive salary (£17.50 GBP)
• Weekly pay
• Team meals
• Soho Friends Membership
• Discounts on food, drink, and merchandise
• Health Cash Plan and Dental Plan
• Birthday day off after 1 year
• Opportunities for continuous training and development

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You will manage check-ins, bookings, and inquiries while providing exceptional service to support the smooth daily operation of the health club.

This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced wellness and fitness environment.

Key Duties:

• Greet and welcome members and guests, ensuring a friendly and professional experience.
• Manage check-in and check-out processes for members and day visitors.
• Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities.
• Manage bookings for spa treatments, personal training sessions, and group classes.
• Process payments for services, memberships, and retail products accurately.
• Maintain a tidy and welcoming reception and lobby area.
• Communicate effectively with the fitness, spa, and housekeeping teams to ensure smooth operations.
• Support membership sales by providing information and tours to prospective members.
• Uphold confidentiality, professionalism, and data privacy at all times.

What We're Looking For:

• Previous experience in a receptionist, front-of-house, or customer service role, ideally in a health club, spa, or hospitality environment.
• Strong interpersonal and communication skills.
• Confident with booking systems, point-of-sale systems, and basic computer skills.
• Professional, approachable, and well-presented.
• Able to multitask and work under pressure while maintaining excellent service.
• Fluent in English.
• Organised and reliable.
• Ability to handle feedback to achieve member satisfaction.
• Ability to multitask and work in a fast-paced environment.
• Ability to understand and follow written and verbal instructions.

Physical Requirements:

• Must be over the age of 18.
• Must be able to seize, grasp, turn and hold objects by hand.
• Able to work on your feet for at least 8 hours.
• Occasionally kneel, bend, crouch and climb as required.

Benefits:

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 year's continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

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Your attention to detail, professionalism, and pride in your work ensure that the club always reflects our high standards of service, care, and presentation.

You will work closely with the Housekeeping and Facilities teams to ensure that all spaces , including lounges, washrooms, changing rooms, offices, and event areas , are kept clean, stocked, and ready for use throughout the day.

Key duties

• Perform daily cleaning tasks across assigned areas including floors, surfaces, restrooms, and shared spaces
• Ensure high-touch points (e.g. door handles, counters, handrails) are regularly sanitised
• Replenish consumables such as soap, paper towels, toilet paper, and sanitising products
• Support deep cleaning and periodic maintenance tasks as scheduled or required
• Maintain equipment and cleaning products in a safe, clean, and organised condition
• Identify and report any maintenance issues, safety concerns, or low supplies to the supervisor
• Respond quickly and discreetly to spills, accidents, or urgent cleaning requests
• Adhere to all health & safety, hygiene, and COSHH regulations
• Demonstrate courtesy and professionalism when interacting with members and colleagues

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (Option to add up to 2 additional dependents)
• Dental Plan (option to add up to additional 2 dependents)
• Birthday Day Off after 1 years continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

What we are looking for... A successful Cleaner for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.

• Previous experience in a professional cleaning role (hospitality, office, or public venue preferred)
• Understanding of cleaning techniques and hygiene protocols
• Comfortable using cleaning equipment (e.g. vacuum, floor scrubber, mops)
• Reliable, self-motivated, and able to work independently
• Good time management and communication skills

Desirable:

• Knowledge of COSHH and safe chemical handling
• Experience in luxury environments or high-traffic venues
• Flexible availability for early, late, or weekend shifts

The salary range for this role if filled within the UK is £14.50-£14.50 GBP.

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