{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/foshan/"},"x-facet":{"type":"city","slug":"foshan","display":"Foshan","count":3},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3ca6bef0-eff"},"title":"Customer Experience Team Manager - Chinese Team (based in Foshan)","description":"<p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.</p>\n<p>As a Customer Experience Team Manager - Chinese Team (based in Foshan), you will support business objectives and act as a motivator and decision maker to ensure that the group is working efficiently and in unity. You will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to support our contact center.</p>\n<p>Key responsibilities:</p>\n<ul>\n<li>Lead a team of at least 15 contact center agents in an inbound contact center set up.</li>\n<li>Continuously monitor traffic and highlight discrepancies, supporting and taking required action as needed to ensure that service levels are met.</li>\n<li>Provide constructive feedback, coach, mentor, motivate, and evaluate the performance of the team on a regular basis.</li>\n<li>Identify performance gaps, formulate action plans to address identified gaps, implement, and monitor action plans to ensure success.</li>\n<li>Ensure the proper and effective implementation of new and existing customer service structures and procedures.</li>\n<li>Understand and analyze multi-channel traffic reports, proactively making suggestions for improvement.</li>\n<li>Monitor team attendance, document infractions, and implement corrective action.</li>\n<li>Assist with planning/organizing proper coverage and aligning staffing.</li>\n<li>Supervise the quality assurance process and related training of staff members to ensure quality customer service.</li>\n<li>Participate in recruitment activities (screening, interviewing).</li>\n<li>Act as a backup of Operations Manager, if needed.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>At least 2 years of people management experience in a contact center environment.</li>\n<li>Excellent English and Chinese (Mandarin) communication skills (verbal and written).</li>\n<li>Willingness to work on 24/7 rotating shifts as per business requirements, including on public holidays and weekends.</li>\n<li>Proven track record in evaluating, analyzing, implementing, leading, and monitoring processes to enhance contact center efficiency and staff performance.</li>\n<li>Strong interpersonal skills and abilities in building partnerships with other departments and interacting with diverse individuals.</li>\n<li>Ability to handle multiple projects and effectively manage timelines.</li>\n<li>Experience in hiring, training, coaching, and people management practices.</li>\n<li>Proficiency in Microsoft products, including Word, Excel, and PowerPoint.</li>\n<li>Experience in managing stakeholders is a plus.</li>\n<li>Experience in managing remote teams is an advantage.</li>\n</ul>\n<p>What we offer:</p>\n<ul>\n<li>A highly diverse, multicultural work environment.</li>\n<li>Flexible Hybrid Work Model (with a one-time WFH allowance).</li>\n<li>A compensation package, including benefits and performance-linked bonus, that is competitive for the role and aligned with country and industry standards.</li>\n<li>Agoda staff discount on bookings.</li>\n<li>Career development opportunities.</li>\n<li>Supplemental medical and life insurance.</li>\n<li>Employee well-being programs.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3ca6bef0-eff/","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Agoda","sameAs":"https://careersatagoda.com","logo":"https://logos.yubhub.co/careersatagoda.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/agoda/jobs/8263542?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Microsoft Office","Mandarin","English","Contact Center Management","Leadership","Communication"],"x-skills-preferred":["Stakeholder Management","Remote Team Management"],"datePosted":"2026-10-26T00:46:56.026Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Foshan"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Hospitality","skills":"Microsoft Office, Mandarin, English, Contact Center Management, Leadership, Communication, Stakeholder Management, Remote Team Management"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_a09c60e3-01d"},"title":"Customer Experience Specialist - English & Mandarin (Foshan, China)","description":"<p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.</p>\n<p>As a Customer Experience Specialist, you will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and messaging). You will support customers across a combination of Agoda products (Hotel, Flights, Activities and more), professionally handle a high volume of inquiries from clients and customers, and contribute to business strategies by improving customer service through self-service initiatives, participating in product experiments, providing feedback, and driving efficiency.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Deliver excellent customer service and manage customer needs</li>\n<li>Support customers across Agoda products</li>\n<li>Handle high volume of inquiries from clients and customers</li>\n<li>Contribute to business strategies by improving customer service</li>\n<li>Identify work process improvements</li>\n<li>Maintain open communication with Team Leaders and Managers</li>\n<li>Take ownership of customer issues and concerns</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Excellent command of spoken and written English &amp; Mandarin</li>\n<li>Customer service skills – attentiveness, empathy, patience, and consistency</li>\n<li>Excellent listening skills, critical thinker with attention to detail</li>\n<li>Minimum typing speed of 35 words per minute</li>\n<li>Willingness to work on 24/7 rotating shifts</li>\n<li>Ability to work independently and in a team environment</li>\n<li>Demonstrate a high degree of integrity and confidentiality</li>\n</ul>\n<p>Nice to Have:</p>\n<ul>\n<li>Prior experience of working in customer/partner-facing roles for at least a year</li>\n<li>Written and spoken proficiency in Cantonese</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Highly diverse, multicultural work environment</li>\n<li>Hybrid Work Model (along with a one-time WFH allowance)</li>\n<li>Agoda staff discount on bookings</li>\n<li>Career development opportunities</li>\n<li>Supplemental medical &amp; life insurance</li>\n<li>Employee well-being programs</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_a09c60e3-01d/","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Agoda","sameAs":"https://careersatagoda.com","logo":"https://logos.yubhub.co/careersatagoda.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/agoda/jobs/8129589?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":null,"x-experience-level":null,"x-job-type":null,"x-salary-range":null,"x-skills-required":["English","Mandarin","customer service","communication skills","listening skills","critical thinking","Cantonese"],"x-skills-preferred":["prior customer/partner-facing experience"],"datePosted":"2026-10-26T00:46:10.798Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Foshan"}},"occupationalCategory":"Customer Service","industry":"Hospitality","skills":"English, Mandarin, customer service, communication skills, listening skills, critical thinking, Cantonese, prior customer/partner-facing experience"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_72ddecad-057"},"title":"Support Associate - English & Mandarin (Foshan, China)","description":"<p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.</p>\n<p><strong>Job Description</strong></p>\n<p>As a Support Associate in our Customer Experience Group (CEG), you will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and messaging). You will support customers across a combination of Agoda products (Hotel, Flights, Activities and more).</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Deliver excellent customer service and manage customer needs</li>\n<li>Support customers across multiple Agoda products</li>\n<li>Professionally handle a high volume of inquiries from clients and customers</li>\n<li>Contribute to business strategies by improving customer service through self-service initiatives, participating in product experiments, providing feedback, and driving efficiency</li>\n<li>Continuously identify work process improvements</li>\n<li>Maintain open communication with Team Leaders and Managers, including feedback, coaching, and alignment on performance goals</li>\n<li>Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Excellent command of spoken and written English &amp; Mandarin</li>\n<li>Customer service skills – attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills</li>\n<li>Excellent listening skills, critical thinker with attention to detail</li>\n<li>Minimum typing speed of 35 words per minute</li>\n<li>Willingness to work on 24/7 rotating shifts as per business requirements including on public holidays, and weekends as applicable</li>\n<li>Ability to work independently as well as in a team environment</li>\n<li>Demonstrate a high degree of integrity and confidentiality</li>\n<li>Ability to operate in a fast-paced work environment</li>\n<li>Perform office-based administrative duties whenever required</li>\n</ul>\n<p><strong>Nice to Have:</strong></p>\n<ul>\n<li>Prior experience of working in customer/partner facing roles for at least a year</li>\n<li>Written and spoken proficiency in Cantonese</li>\n</ul>\n<p><strong>What We Offer:</strong></p>\n<ul>\n<li>A highly diverse, multicultural work environment</li>\n<li>Hybrid Work Model (along with a one-time WFH allowance)</li>\n<li>Agoda staff discount on bookings</li>\n<li>Career development opportunities</li>\n<li>Supplemental medical &amp; life insurance</li>\n<li>Employee well-being programs</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_72ddecad-057/","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Agoda","sameAs":"https://careersatagoda.com","logo":"https://logos.yubhub.co/careersatagoda.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/agoda/jobs/8248906?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":null,"x-experience-level":null,"x-job-type":null,"x-salary-range":null,"x-skills-required":["English","Mandarin","customer service","communication skills","listening skills","critical thinking","attention to detail","typing speed","Cantonese"],"x-skills-preferred":["prior customer/partner facing experience"],"datePosted":"2026-10-25T11:24:53.693Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Foshan"}},"occupationalCategory":"Customer Service","industry":"Hospitality","skills":"English, Mandarin, customer service, communication skills, listening skills, critical thinking, attention to detail, typing speed, Cantonese, prior customer/partner facing experience"}]}