This seasonal project involves assisting clients with their holiday ordering, ranging from fruit baskets to steaks.

As a remote customer service representative, you will work from home and manage large volumes of inbound or outbound calls efficiently.

Responsibilities:

• Handle customer inquiries and concerns via phone, email, and chat
• Follow communication scripts for various topics
• Identify customer needs, provide solutions, and seize upselling opportunities
• Maintain punctuality, attendance, and a professional demeanor
• Cross-train as requested

Qualifications:

• Previous 3-6 months of customer service or call center experience preferred
• Basic computer skills and strong verbal communication skills required
• Quick learner, able to work independently, and strong active listener
• Must be 18 years old and pass a background check

Bring Your Own Device (BYOD) requirements:

• Provide your own equipment and workspace
• Verified internet service, secure and reliable, with a dedicated work area
• Specific hardware and software requirements apply, including Intel Core i5 processor, 8GB memory, and up-to-date antivirus software

Additional Information: Five Star Solutions values diversity, is an equal opportunity employer, and participates in the E-verify program.

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