The role involves maintaining high-level customer satisfaction, handling customer-relations problems, providing software service, and responding to service, product, technical, and customer-relations questions.

Responsibilities:

• Maintain high-level customer satisfaction by clarifying customer needs and ensuring they are met
• Handle customer-relations problems promptly and appropriately, escalate issues according to established procedures
• Provide software service, post-sales or service delivery support for local accounts on standard systems
• Respond to service, product, technical, and customer-relations questions

Education and Experience Required:

• Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 3-5 years of working experience in related fields, or Degree holder with no or less than 2 years relevant working experience

Knowledge and Skills:

• Knowledge & experience supporting HP LaserJet, DesignJet & PC products
• Thorough knowledge of organization and policies
• Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills
• Ability to build and maintain ongoing relationships with customers, peers and support partners
• Ability to perform while under high-pressure situations
• 50% travel required

The pay range for this position is $24 to $32 per hour (applies to US candidates only).

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Long-term/short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including 4-12 weeks fully paid parental leave based on tenure, 13 paid holidays, and 15 days paid time off

Job Data by YubHub.