Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Qualifications

• 1 year of call center or customer service/office experience
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

Additional Information

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

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As a Physical Therapy Aide, you'll play a hands-on role in supporting patient treatments, assisting licensed clinicians, and ensuring smooth clinic operations.

This dynamic, entry-level position is perfect for those interested in healthcare careers. You'll build strong relationships with patients, gain real-world experience, and contribute to a collaborative, evidence-based care environment. From maintaining clinic flow to occasionally supporting front desk duties, your work helps restore lives every day.

At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization,this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026!

Responsibilities and Benefits

• Direct exposure to patient care under the leadership of a physical therapist
• Observation hours for PT School/healthcare applications
• Opportunity for career progression with a nationwide physical therapy practice

Qualifications

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
• Customer Service experience preferred.
• Year-Round Employment Required – This position requires consistent, ongoing availability throughout the year. We are unable to accommodate seasonal hires who only work during summer and return for breaks.
• Occasional lifting consistent with patient care of ≥ 50 lbs.
• Occasional carrying consistent with patient care of ≥ 50 lbs
• Occasional pushing consistent with patient care of 0 – 300 lbs
• Frequent lifting and carrying consistent with patient care of 0 – 50 lbs

Schedule

• Part Time: M-F, 7am-6pm. Prefer evening availability 3-4 days a week

Compensation

• Pay Range: $15/hour (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

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Responsibilities:

• Conduct comprehensive evaluations and treatments for patients with orthopedic and musculoskeletal conditions, providing education tailored to individual needs within an interdisciplinary environment.
• Design personalized, evidence-based treatment plans.
• Efficiently manage patient documentation and workflow within the EMR system.

Requirements:

• Graduate of a CAPTE-accredited PT program
• Current or pending state licensure
• BLS certification
• Strong interpersonal skills and team-oriented mindset
• Ability to manage a full clinical caseload (10–12 patients/day)

What You'll Receive:

• A six-week onboarding program called Vitals+ that introduces clinical tools and resources while providing documentation tips and tricks.
• Access to mentorship programs.
• In-house ABTPRFE-accredited residency style programs to support specialty development.
• Free, in-house continuing education courses, access to a library of free research articles, and opportunities to publish your research.
• Limber Health software to help improve in-clinic patient care with at-home support through digital technology, data analytics, home exercise programs, and more.
• Monthly incentive earnings tied to daily average patient caseload.
• Growth-minded culture with clearly defined pathways to leadership roles.

Benefits:

• Comprehensive medical, dental, vision, and employer-paid life insurance, critical care and accident insurance, legal plans, and employer-paid mental health support.
• Generous PTO and holiday pay, and 160 hours in extended illness hours (varies by location).
• 401(k) with company contribution.
• Reimbursement for professional dues and license renewals.
• Reimbursement for endurance race entry fees.

Compensation & Bonus Structure:

• Base Salary: $80,000 - $105,000/year (based on experience and market factors).
• Monthly Incentive Bonuses for exceeding daily visit thresholds.

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