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As a representative, you will help patients navigate their billing questions with professionalism, patience, and care. This is a remote position, and you will work with patients across various states.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Answer inbound calls regarding patient statements, insurance payments, and account balances.</li>\n<li>Provide accurate information about patient accounts, billing history, and charges.</li>\n<li>Process credit card payments over the phone.</li>\n<li>Document call details, account inquiries, and actions taken.</li>\n<li>Escalate complex billing disputes and concerns to the appropriate department.</li>\n<li>Deliver friendly, professional service while handling sensitive billing questions.</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>1 year of call center or customer service/office experience</li>\n<li>Strong verbal and written communication skills.</li>\n<li>Basic computer skills and the ability to learn new systems.</li>\n<li>Excellent attention to detail and accurate documentation skills.</li>\n<li>Ability to multitask and process information efficiently.</li>\n<li>A calm, professional approach when handling challenging calls.</li>\n<li>A patient-focused attitude and a commitment to quality customer service.</li>\n</ul>\n<p><strong>Additional Information</strong></p>\n<p>Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. 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You&#39;ll build strong relationships with patients, gain real-world experience, and contribute to a collaborative, evidence-based care environment. From maintaining clinic flow to occasionally supporting front desk duties, your work helps restore lives every day.</p>\n<p>At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you&#39;re passionate about helping others and ready to grow in a supportive, forward-thinking organization,this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026!</p>\n<p><strong>Responsibilities and Benefits</strong></p>\n<ul>\n<li>Direct exposure to patient care under the leadership of a physical therapist</li>\n<li>Observation hours for PT School/healthcare applications</li>\n<li>Opportunity for career progression with a nationwide physical therapy practice</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).</li>\n<li>Customer Service experience preferred.</li>\n<li>Year-Round Employment Required – This position requires consistent, ongoing availability throughout the year. 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