Job Details:

• £13.47 per hour
• Part-time, 20 hours per week, Monday to Friday (alternating shifts: 9am-1pm one week, 1pm-5pm the next)

Responsibilities:

• Build and maintain positive relationships with clients and the community
• Support clients in person and over the phone, arranging family visits and answering questions
• Ensure the funeral home is clean, safe, and welcoming, both inside and out
• Work with digital systems and devices to manage client documentation, funeral arrangements, and invoicing
• Support with manual handling of coffins and assist in the care and preparation of the deceased
• Update client management applications with accurate and timely information

Requirements:

• Good communication skills, with the ability to clearly communicate with clients and colleagues
• Ability to work with numbers and perform basic calculations
• Keen eye for detail and accuracy
• Good IT skills, with the ability to use a range of technology devices and systems
• Passion for delivering great service and building relationships
• High levels of empathy, discretion, and care
• Ability to carry out the physical elements of the role

Benefits:

• Competitive salary
• Excellent pension scheme with up to 10% employer contributions
• 30% off Co-op branded products and 10% off other brands in Co-op food stores
• 23 days holidays (pro-rata, rising with service)
• Access to Employee Assistance Programme and virtual GP
• Free eye tests
• Endless career development opportunities
• Friendly, supportive team
• Access to Stream, a money management app

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