Job Summary: The role involves working 27 hours per week, with varying shifts between 14:00 and 18:30, Monday, Tuesday, Thursday, and Friday, and 09:00 to 18:30 on Wednesdays.

Main Duties:

• Provide general assistance to the practice team and project a positive image to patients and visitors.
• Undertake various administrative duties to support the smooth operation of the practice.
• Unlock consulting rooms, prepare them for use, and maintain tidiness.
• Manage the appointments system and rotas for doctors.
• Arrange transport for housebound patients to hospital appointments.
• Register new patients accurately.
• Process and distribute mail.
• Take messages and pass on information.
• Handle repeat prescriptions according to practice guidelines.
• Monitor practice emails and referrals.
• Provide clerical assistance to practice staff as needed.
• Maintain a tidy reception area.
• Cover sickness/annual leave and work reasonable overtime when required.

About Us: Pentelow Practice is a member of the Feltham and Bedfont Primary Care Network (FAB PCN) and employs 4 GPs, 1 Practice nurse, 1 Health Care Assistant, and 5 Receptionists. The practice uses SystemOne, and previous experience is desirable.

Benefits:

• 24/7 Employee Assistance Programme
• On-site parking available
• Additional clinical and administrative support from FAB PCN

Requirements:

• Excellent communication and customer service skills.
• Previous experience in a GP practice or similar environment is desirable.
• GCSE grade A to C in English and Maths.
• Qualified to NVQ level 2 in Health and Social Care is desirable.
• Experience with SystemOne and TeamNet is advantageous.

Terms and Conditions:

• Salary: £12.71 per hour
• Contract: Permanent
• Working Pattern: Part-time

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As a Solutions Engineer, you are passionate about technology and how it can drive business outcomes.

You will serve as a technical leader for your region, translating Cisco's innovative solutions into actionable, strategic plans that align with your customers’ priorities.

You will work across a comprehensive portfolio of products and services, including Networking, Observability, Security, Collaboration, Compute and AI – crafting multi-architecture solutions to meet customer’s specific needs.

You will work on long term, complex and strategic initiatives within your customer base and exercising your industry expertise to influence technical and business stakeholders.

You will have a strong team-working attitude, take ownership and accountability, and have strong consultative skills to understand customer's needs and position Cisco's product and services portfolio.

You will conduct technical presentations, showcase Cisco solutions and services, set up demonstrations explaining features and benefits to your customers.

You will support customers and partners with Bill of Materials and RFP/RFI responses.

You will continuously acquire and develop technical and consultative skills, embracing best practices, and will keep yourself regularly updated with new industry trends, portfolio acquisitions and solutions.

Minimum Qualifications

• 3+ years of technical customer-facing experience, preferably pre-sales.
• Experience and technical knowledge in at least two of these areas: Enterprise Networking technologies (Switching, Wireless, Routing); Network Automation; Programmability; Data Centre and Cloud Technologies; On-Prem and Cloud Security; Applications Observability; Cloud Networking; IoT.
• Proven ability to work autonomously, taking ownership of tasks and workstreams.
• Understanding of Enterprise technology, industry trends and market drivers.
• Excellent communication skills, both written and verbal, with fluency in English.

Preferred Qualifications

• Experience working in/with the Public sector
• CyberOps or DevNet skills
• Cisco Professional-level certification (or industry equivalent).
• Experience with software value-based selling.

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Through flexible, trauma-informed healthcare support, the postholder will help reach individuals who often face significant barriers to accessing mainstream services.

The service has been developed from a collaboration between Hounslow Council and Little Park Surgery.

The postholder will be employed by Little Park Surgery, an innovative NHS GP surgery that is a leader in developing services to tackle health inequity.

Clinical governance and support for this role will be provided by the GPs working at Little Park Surgery.

Main duties of the job

• Provide first point of clinical contact for patients presenting with a variety of immediate and necessary needs
• Undertake holistic health assessments for individuals experiencing rough sleeping and homelessness
• Deliver flexible outreach-based healthcare interventions, in a variety of community locations
• Provide wound care, infection management, physical health monitoring and health screening
• Undertake health observations, blood testing and basic clinical investigations
• Request and chair multi-disciplinary meetings

Job responsibilities

The role offers a unique combination of street-based outreach, clinical assessment, treatment, health promotion, care coordination and system navigation.

The postholder will support individuals with complex physical health needs, mental health challenges, neurodiversity, substance misuse issues and safeguarding concerns, delivering care in a way that is accessible, responsive and tailored to individual circumstances.

A key part of the role will be building trusted and meaningful relationships with people who may have experienced repeated trauma, stigma and exclusion from services.

By engaging individuals earlier and supporting them to navigate health and care systems, the postholder will play a vital role in preventing deterioration, improving health outcomes, increasing engagement with services and reducing avoidable hospital admissions.

Person Specification

• Relevant registration as a Paramedic/Nurse/Relevant clinical position (minimum 1 year post registration)
• Candidate must have a right to work in the UK at the point of employment
• Advanced clinical practice skills
• Clinical examination skills
• Management of patients with common acute medical conditions
• Management of patients with long-term conditions
• Knowledge of the NHS
• Understanding of the current issues and challenges facing primary care and the homeless population
• Experience working with patients in marginalised groups
• Experience of preventative medicine
• Management of patients with complex needs
• Experience of wound care
• Ability to work flexibly to meet the needs of the Hounslow Homeless Health Outreach Service
• Interest and enthusiasm in Inclusion Health and working with marginalised populations

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You will drive end-to-end project success, serving as a trusted advisor and critical issue point for customers, and advocating for their needs.

Key responsibilities include:

• Leading complex, multi-enterprise customer engagements from kick-off to closeout
• Providing transparent updates to Service Delivery Managers and Customer Experience Managers
• Managing project-level budgets, financial forecasting, and system reporting
• Applying industry-standard methodologies like PMI and Agile to ensure rigorous governance and risk management
• Collaborating with vendor management teams to source bids and draft Statements of Work and Terms and Conditions

Requirements:

• Bachelor's degree in Business, Computer Science, Engineering, or a related field, or 10 years equivalent project management work experience
• 7+ years of dedicated experience leading end-to-end delivery of enterprise software, SaaS solutions, and/or professional services to external enterprise-level clients
• Current Project Management Professional (PMP) certification from PMI, PMI-ACP, CPMAI, or PRINCE2 Practitioner status
• Ability to proactively identify and minimise risks, handle rigorous delivery timelines, and facilitate high-level communication across cross-functional teams and senior customers

Preferred qualifications:

• Industry-recognised certifications such as CCST, CCNA, or Cisco AI Foundation/Practitioner

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