As a Shift Supervisor at CVS Health, you will be a key leader supporting the store management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service.

Responsibilities

• Management:
• Work effectively with store management and store crews
• Supervise the store's crew by assigning, directing and following up on activities
• Communicate information effectively to and from store management and crews

• Customer Service:
• Assist customers with questions, problems and complaints
• Promote CVS customer service culture
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience
• Maintain customer/patient confidentiality

• Merchandise/Presentation:
• Price merchandise
• Stock shelves
• Execute displays, signage and inventory of weekly, promotional and seasonal merchandise
• Execute display and maintenance of off-shelf merchandise
• Reset departments following plan of action guides

Requirements

• Deductive reasoning ability, analytical skills and computer skills
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including early morning, overnight and weekend shifts, and to respond to urgent issues at the store

Preferred Qualifications

• Experience as a retail supervisor

Education

• High school diploma or equivalent preferred but not required

Benefits

• Comprehensive benefits package, including medical, dental and vision coverage, paid time off, retirement savings options, wellness programs and other resources

Job Data by YubHub.

The Operations Manager is a member of the Store Management team and fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.

The Operations Manager is responsible for:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Essential Functions:

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with action plans for operational and service improvement
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

• High School diploma or equivalent preferred but not required

Anticipated Weekly Hours

• 40

Time Type

• Full time

Pay Range

• $19.00 - $29.00

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs

Job Data by YubHub.