Day-to-day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long term performance and training.

Key Responsibilities:

• Manage a range of immigration matters in assigned countries for a specific portfolio of clients under moderate supervision
• Liaise with third-party vendors and clients to ensure cases are on track
• Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager
• Update stakeholders on milestones
• Keep key clients up to date with developments in local immigration law/processes
• Coordinate additional services with other internal teams where applicable
• Exercise judgement in identifying and escalating matters to line managers' attention
• Answer existing and prospective client queries, hosting consultation calls when applicable
• Document review
• Ad-hoc project work to streamline/improve processes
• General administrative support as required

Requirements:

• Experience in Spanish immigration matters
• Spanish language skills
• Self-starter with excellent communication skills
• Ability to manage own time and caseload
• Previous experience of managing a high volume of work in a fast-paced environment
• Strong customer service skills
• Previous customer-facing experience
• Previous case/project handling experience

What to Expect:

• Initial phone call with Talent Acquisition team if skills and experience match requirements
• Interview process consisting of at least two stages, one of which will be conducted in-person
• Written assessment may be required
• Final decision made after interviews, with notification of outcome and feedback provided

Job Data by YubHub.