Job Responsibilities:

• Maintain Optima data, organisational structures, working patterns, and system configuration.
• Manage user accounts and access levels while ensuring information governance requirements are followed.
• Support daily ESR interface processes and help maintain accurate starter, leaver, and employee information.
• Respond to user queries, investigate technical issues, and work with IT or software suppliers where needed.
• Produce and analyse regular and ad hoc reports, audits, and workforce KPIs.
• Support system upgrades, regression testing, and the implementation of new units or working practices.
• Create clear guidance and training materials, working with local champions to build user confidence.
• Promote consistent, effective rostering practice across the organisation.

Requirements:

• Strong technical knowledge of Optima and experience as a key or senior systems user.
• Experience supporting the implementation or ongoing development of IT solutions.
• A strong understanding of data quality, system administration, and good application support practice.
• The ability to understand complex processes, solve problems, and make confident decisions within your area of responsibility.
• Excellent written and verbal communication skills, with a helpful and customer-focused approach.
• Strong organisation skills and the ability to manage competing priorities and deadlines.
• Confidence working with stakeholders across operations, HR, payroll, IT, and clinical teams.
• Good working knowledge of Microsoft Office applications.

Benefits:

• Annual leave allowance: 25 days plus 8 public holidays (pro rata)
• Competitive policy for parental/sick leave
• Continuous professional development
• Industry-leading training programmes
• Season ticket loan for travelling to and from work
• Defined contribution schemes for pension
• Marie Curie Group Personal Pension Scheme
• Loan schemes for bikes, computers, and satellite navigation systems
• Introduce a friend scheme
• Help with eyecare cost
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• 15% staff discount in all Marie Curie Shops
• Life assurance for all employees

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Role overview Digital Media Management (DMM), a Keywords Studios company, is a leading full-service digital agency, content studio and incubator specialising in social-first, “always-entertaining” marketing.

A Project Manager at DMM is responsible for project managing and producing a wide range of projects across multiple disciplines and platforms.

Key responsibilities:

• Own end-to-end producing and project management on assigned accounts, including budget creation and management, schedule creation and management, execution and delivery
• Lead and work alongside Creative and Production teams to ensure projects are produced to a high standard, delivered on time and within agreed budget
• Coordinate communication, requests and project requirements with clients, either direct or via client servicing team
• Proactively troubleshoot to prevent roadblocks for creative and production teams at every stage of project lifecycle
• Arrange briefings, plan, scope and quote projects, assign operators, lead reviews, track costs and manage project progress
• Monitor burn rate, report and track projects in Airtable
• Manage quality control process on assigned accounts and projects and proactively troubleshoot to prevent roadblocks for creative and production teams at every stage of project lifecycle
• Organise and book resource on own projects in collaboration with wider PM team
• Develop a comprehensive understanding of internal + external talents and their abilities, identify resource gaps and liaise and lead third party vendors / freelancers where relevant

Requirements:

• 4+ years of experience in post-production or project management, either at a production house or in-house at an agency
• Experience managing full project lifecycle across multi functional functional campaigns and projects
• Strong understanding of Design & Motion Graphics, as well as the Post-Production process across Editing, VFX and Sound
• Strong attention to detail and ability to problem solve, pivot and implement solutions
• Experience managing a team and resource planning
• Agency or production house experience. Social Media experience a bonus
• Strong communicator and collaborator
• Experience with project and resource management tools, such as Airtable
• Technical understanding of various production software (e.g. Photoshop, Illustrator, Premiere Pro, After Effects, etc.)
• Experience with shoot production or 3D production is a bonus
• Understanding of encoding/transcoding, codecs, video formats, file types, frame rates, resolutions
• Ability to work under pressure and meet deadlines in a fast-paced creative environment
• Ability to interact with co-workers effectively and appropriately at a variety of levels, across many disciplines
• Meticulous attention to detail and ability to pick up challenging projects at any phase, at lightning speed and with enthusiasm

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