You will support the Community Director by managing operations, facilitating communication, and providing administrative assistance to help Kiln's community thrive. This role is part-time, working three days a week from 8:45am - 4:00pm.

Responsibilities:

• Manage the front desk and main lobby, ensuring a cheerful and friendly greeting of team members, Kiln members, and guests
• Cover the front desk during assigned business hours
• Handle the guest check-in process
• Manage the mail service and accurate distribution to members
• Facilitate walk-in tours and collect inbound leads
• Generate and send tour follow-up proposals, membership agreements, invoices, and billing-related materials
• Facilitate new member onboarding checklists
• Prepare new member office move-ins and inspect offices after move-outs
• Develop new organizational systems for inventory as needed
• Manage inventory and purchasing of office supplies, kitchen supplies, and member snacks
• Manage event inquiries and calendar bookings, and assist with set-up and breakdown of events
• Ensure the front desk and building are clean and well-kept
• Assist with building operations and maintenance as needed
• Prepare communication to members, including notes, emails, and Slack messages
• Troubleshoot member-related issues
• Identify issues for escalation to Sr. Manager and document accordingly
• Liaise with vendors
• Provide administrative support to Sr. Manager
• Procure logos for new member Resident Desks and Private Offices
• Help plan and execute member programming events
• Occasionally travel between North County San Diego Kiln locations

Requirements:

• Partial completion of a college degree preferred, not required
• Office management or administrative experience
• Customer service or support experience
• Strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, follow-through, and empathy
• Comfortable working alone
• Passion for entrepreneurial communities
• Passion and understanding for Kiln's mission and values
• Proficient in basic computer skills

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