Key responsibilities include:

• Monitoring and reporting on daily performance standards, including outbound SLA, inbound receipt, inbound stow, productivity, and order defect rate
• Educating and equipping partner site leadership on ShipBob standard work, WMS usage, and merchant-specific processes, metrics, and performance goals
• Building SOPs, job aids, and training materials, and auditing adherence to ShipBob standards
• Coaching partner site leaders on escalation paths and root-cause problem solving
• Leading operational quality incident investigations and providing written reports
• Maintaining consistent communication with Merchant Success and Powered By teams
• Supporting WMS and tooling issues and creating, monitoring, and resolving Jira tickets

Requirements:

• 7+ years of experience in warehouse, fulfillment, or logistics operations
• Deep knowledge of fulfillment performance and quality metrics
• Experience with B2B and/or D2C Ecomm fulfillment operations
• Expert-level proficiency with WMS platforms and operational reporting tools
• Excellent written and verbal communication skills

Perks and benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package

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