Key Responsibilities:

• Make sure client needs, service levels and KPIs are met
• Be clients' main point of contact; supporting and guiding with the help of the wider team
• Support funerals – conducting the ceremony, leading the team and carrying the deceased when necessary
• Make sure all regulated work, including funeral planning appointments, is referred to a ‘certified colleague’
• Build and maintain relationships with the team, clients and the community

Requirements:

• A commercial mind-set and experience in a managerial role
• A true customer focus and a real passion for delivering a great service
• The ability to capture intricate detail and make sure it is reflected in the service we deliver
• Compassion, understanding and empathy, and the ability to keep a cool head under pressure
• A UK manual driving licence

Benefits:

• 30% off Co-op branded products in our food stores all year-round
• 10% off other brands in our food stores all year-round
• Discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• A pension with up to 10% employer contributions
• Access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
• Access to virtual GP and free eye tests
• Endless career development opportunities including apprenticeships
• Friendly, supportive team and the knowledge that you make a huge difference to your community
• Access to Stream - a money management app that gives you access to a percentage of your pay as you earn it

Job Data by YubHub.

You don’t need any previous experience in the funeral industry as we provide full training and ongoing support, plus access to a wide range of benefits including competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

Job Details:

• £14.99 per hour including London Allowance
• Full-time, 37.5 hours per week, Monday to Friday 8:30am - 4:30pm
• Part of the on-call rota (Monday-Friday 4:30pm-8pm & weekends 8am-8pm)

Responsibilities:

• Collect the deceased from various locations and scenarios in a professional and empathetic manner
• Bear coffins on the day of the funeral and drive funeral vehicles
• Maintain the cleanliness of equipment and facilities, including vehicles
• Prepare coffins and engrave name plates
• Prepare the deceased for viewings and funerals
• Maintain client management applications daily, inputting detailed and timely information
• Safely lift, carry, and move coffins following safe techniques and health and safety guidance

Requirements:

• Full UK manual driving licence
• Ability to perform physical aspects of the role, including manual lifting
• Good IT skills and confidence to use various technology devices
• Ability to react calmly and compassionately in emotional circumstances
• Strong attention to detail and accuracy

Benefits:

• 30% off Co-op branded products and 10% off other brands
• 23 days holidays (pro-rata, rising with service)
• Pension with up to 10% employer contributions
• Access to Employee Assistance Programme
• Virtual GP and free eye tests
• Endless career development opportunities
• Friendly, supportive team
• Access to Stream, a money management app

Job Data by YubHub.