The successful candidate will be responsible for:

• Managing high volumes of requests based on business needs and timing
• Providing subject matter expertise within the Customer Service team for day-to-day activities, including order management and reporting tools
• Ensuring consistent delivery of product from Diageo warehouses to customers
• Building and maintaining business relationships with customers, Commercial teams, and Finance teams
• Proactively addressing and communicating issues that may impact order entry
• Actively managing and supporting new product startups and product discontinuations
• Onboarding new team members to ensure adequate training on business processes, systems, and stakeholder management
• Providing support to the Customer Service Manager

The ideal candidate will have:

• 2+ years of experience in customer service, supply chain planning, or logistics roles within the beverage alcohol industry or a fast-paced CPG company
• A degree or equivalent experience in supply chain, business management, or a related field
• Experience with order management systems (preferably SAP) and MS Office applications
• Strong written and verbal communication skills
• Ability to work independently and collaborate with internal and external customers across various levels of the organization
• Demonstrated ability to build strong customer relationships and manage customer expectations
• Validated analytical capabilities and problem-solving skills
• Bilingualism (English/French) is an asset

The total base pay range for this role is 51,000 CAD - 85,000 CAD.

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