As a People Systems Analyst on the People Technology team, you'll serve as a key business systems partner , bridging the gap between our People Operations stakeholders and the platforms that power their work. You'll lead discovery, drive requirements, own testing, and see projects through from kickoff to hypercare , ensuring our HR and talent systems scale with the speed and complexity of Snowflake. This is a hybrid role based in our Menlo Park, CA, Dublin, CA, or Bellevue, WA offices with a minimum of 3 days per week in-office attendance required.

Responsibilities:

• Partner closely with People Operations, Talent Acquisition, and HR stakeholders to conduct discovery, translate business needs into clear requirements, and recommend system solutions
• Lead end-to-end project delivery for system implementations and enhancements , including requirements gathering, solution design, UAT planning and execution, cutover coordination, go-live deployment, and hypercare support
• Create and own test plans, test scripts, and defect tracking; lead structured testing cycles and coordinate cross-functional testers to ensure quality outcomes before every release
• Administer, configure, and support HR systems day-to-day, including ServiceNow HRSD and our Applicant Tracking System (Ashby), resolving production issues and delivering on enhancement requests
• Triage and manage the support queue , troubleshooting system issues, researching root causes, routing escalations, and communicating resolution timelines to stakeholders
• Ensure data integrity across HR platforms and downstream systems; adhere to data governance, compliance, and security policies
• Document processes, configuration decisions, and procedures; assist with end-user training and quick reference guide creation
• Leverage AI tools to improve, automate, and operationalize tasks and processes across the People Systems function

Requirements:

• 4+ years of hands-on business systems analyst experience in HR technology, including discovery, requirements documentation, testing, and deployment ownership on a project basis
• Experience supporting system implementations in a high-growth, global environment
• Demonstrated ability to lead UAT and regression testing , writing test scripts, organizing testers, tracking defects, and driving issues to resolution
• Experience with cutover planning, go-live coordination, and hypercare support for system implementations or major releases
• Excellent written and verbal communication skills; ability to translate business requirements into technical specifications and communicate technical concepts clearly to non-technical audiences
• Strong analytical and problem-solving skills with a methodical, detail-oriented approach to documentation and process design
• Ability to manage multiple concurrent projects and evolving priorities while maintaining quality and responsiveness to stakeholder needs
• Customer-service orientation and a collaborative mindset , you follow up, you follow through, and you stay calm under pressure
• Curiosity and experience experimenting with Snowflake AI tools such as Cortex Code and CoWork, as well as external AI tools like Gemini and ChatGPT, to improve day-to-day work

Nice to Have:

• Hands-on administration and BSA experience with ServiceNow HRSD , including catalog items, flows, HR case management, and configuration
• Experience supporting or administering Ashby, or another comparable Applicant Tracking System
• Hands-on Workday HCM experience , configuration, business processes, or production support
• Familiarity with HR data governance practices and handling sensitive employee data

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