Business Systems Analysts serve a huge role here at Canopy, from building seamless integrations across tools to leveraging AI and automation to streamline our billing and financial operations.

Responsibilities

• Own and manage Canopy’s daily operations in Zuora.
• Design and optimize workflows for billing, subscription management and financial reporting, with a focus on automation, scalability, and accuracy.
• Strategize and build the vision for how Canopy uses Zuora.
• Anticipate business needs and deliver functionality to support new product launches, pricing changes, and internal process changes.
• Drive seamless cross-system integrations and data flows across business systems.
• Identify and implement AI-powered automation to improve data accuracy, efficiency, and user experience.
• Partner with system owners and business stakeholders to align tools with complete, end-to-end business processes within Zuora.
• Communicate solutions and tradeoffs clearly to both technical and business audiences.
• Build and maintain documentation on system architecture, processes, and integrations.
• Streamline processes, improve usability, and reduce manual work through automation and AI-driven solutions.
• Identify gaps and drive continuous improvement initiatives.

Requirements

• 3 years of experience owning Zuora or another billing system (Chargebee, Maxio, etc).
• Bachelor’s degree in Information Systems, Business, or a related discipline
• Strong system design fundamentals with a proven hands-on record of solving business problems.
• Direct, deep experience with quote-to-cash processes, billing system design, and business operations in a SaaS environment.

Benefits

• Flexible Paid Time Off
• Health Benefits - including Medical, Dental, and Vision and an HSA Match.
• 401(k) - we match 100% up to 3% of your contribution.
• Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
• Paid New Parent Leave & Birthing Parent Leave
• Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
• Nectar - our peer-to-peer recognition program
• Company Events
• ERG Committees
• Fully-stocked kitchen

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Responsibilities:

• Anticipate and resolve customer issues in a professional and timely manner
• Provide superior customer service and remote troubleshooting assistance
• Take ownership of customer issues and advocate for their needs, adjusting urgency and escalation based on customer context and issue severity
• Develop sound understanding of Canopy’s current and upcoming features
• Identify opportunities to answer questions, even before they are asked
• Explain step-by-step instructions and assist users in navigation through software
• Drive value to customers by informing them of new resources and products that will make an impact on their businesses
• Maintain a positive and patient attitude with all customers
• Coordinate within the organization for technical and account level issues
• Help improve and perfect processes across the support organization

Requirements:

• A self-starter with desire to take ownership of the role and above responsibilities
• Tech-savvy with the ability to learn software and new tools quickly
• Organizational skills, creativity, and a solution-oriented focus
• Willingness to learn about tax resolution industry and IRS forms as they relate to the software and its functions
• Excellent written and verbal communication skills in the English language
• Ability to pivot with a growing company and accept new challenges
• Be able to type at 50 wpm or faster
• Excitement about implementing and utilizing AI in day to day work flows

Benefits:

• Flexible Paid Time Off
• Health Benefits - including Medical, Dental, and Vision and an HSA Match
• 401(k) - we match 100% up to 3% of your contribution
• Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP)
• Paid New Parent Leave & Birthing Parent Leave
• Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage

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Responsibilities:

• Support the data migration team during customer implementations to ensure projects stay on schedule.
• Assist with preparing, formatting, and validating customer data for migration using Excel, in-house tools, and AI.
• Collaborate with implementation, R&D, and other migration team members to resolve data-related blockers.
• Provide hands-on support during critical cutover and go-live periods.
• Create and maintain spreadsheets to track data, monitor progress, and document reconciliation results.
• Run and document test migrations, verifying accuracy and completeness of migrated data.
• Perform data checks, reconciliations, and quality assurance reviews to ensure data integrity.
• Quickly and clearly escalate issues or discrepancies to the appropriate team members.
• Document processes, data mappings, and lessons learned to support continuous improvement.
• Maintain strict confidentiality and integrity of client data.
• Take initiative to identify potential issues early and proactively suggest or implement solutions.

Requirements:

• 1–3 years of experience in data or file migration, data analysis, or a similar technical role.
• Proficiency with Microsoft Excel, including formulas, pivot tables, and data validation.
• Strong attention to detail and ability to maintain accuracy across large datasets.
• Excellent communication and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• A strong sense of ownership, accountability, and follow-through.
• Ability to use AI to work more efficiently and collaboratively.

Nice to Have:

• Experience with SQL (writing or optimizing queries/scripts for data validation or troubleshooting).
• Familiarity with SaaS environments or data migration tools.
• Background working with accounting or financial data.
• Prior experience supporting software implementations or client onboarding.

Benefits:

• Flexible Paid Time Off
• Health Benefits - including Medical, Dental, and Vision and an HSA Match.
• 401(k) - we match 100% up to 3% of your contribution.
• Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
• Paid New Parent Leave & Birthing Parent Leave
• Supplemental Benefits - including 100% company-paid Basic Life & AD&D insurance and long & short-term disability coverage.

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We are looking for a hands-on paid media operator to own our paid social program end-to-end, building audiences, launching and testing campaigns, managing creative, and reporting on pipeline and net new revenue.

The Opportunity The Demand Generation Manager - Paid Social at Canopy will own our paid social program end to end , building audiences, launching and testing campaigns, managing creative, and reporting on the pipeline and net new revenue that spend produces.

Responsibilities

• Paid social ownership: Plan, launch, optimize, and scale paid campaigns across Meta, LinkedIn, Reddit, and emerging platforms.
• Audience building: Build and maintain the audience layer that makes paid work , matched and custom audiences, ICP and ABM segments, retargeting pools, lookalikes, and suppression lists , using firmographic, intent, and CRM data.
• Testing and experimentation: Run a continuous, structured test roadmap across audiences, creative, offers, placements, and landing pages.
• Attribution and storytelling: Dig into performance from multiple angles , platform data, HubSpot and Salesforce, multi-touch attribution, and self-reported attribution , to connect spend to MQLs, SQLs, pipeline, and net new revenue.
• Budget management: Own the paid social budget month to month and quarter to quarter.
• Creative management: Brief, prioritize, and manage creative requests with our design and content teams.
• Content ideation and creation: Partner with content and product marketing on campaign concepts, offers, and messaging angles.
• Influencer and community partnerships: Work with industry influencers, creators, and communities on sponsored content, co-branded programs, and paid amplification.
• Collaboration: Work closely with demand gen, content, product marketing, sales, and RevOps to align campaigns with the broader plan.
• AI-enabled workflow: Use AI as a daily-workflow default for ad copy variants, audience and competitor research, creative concepting, and performance analysis.

Requirements

• Bachelor’s degree in Marketing, Business, or a related field.
• 4+ years of hands-on paid media experience with a heavy emphasis on paid social , Meta, LinkedIn, Reddit, or similar , in B2B or B2C.
• A track record of driving measurable business results, not just clicks and leads.
• Deep, in-platform expertise: campaign architecture, bidding strategies, conversion tracking, pixels and CAPI, and platform reporting.
• Proven ability to build and manage audiences, including matched, custom, and lookalike audiences, ABM target lists, and suppression lists.
• Strong analytical skills, with comfort moving between ad platform data, CRM data (HubSpot and Salesforce), and spreadsheets to answer attribution questions from multiple angles.
• Experience owning a media budget and reporting on efficiency metrics such as CPL, cost per MQL and SQL, CAC, and pipeline per dollar.
• Ability to write clear, persuasive ad copy and to write creative briefs that designers and video editors can actually run with.
• Experience working with influencers, creators, or community sponsorships is a plus.
• Relationship builder who can collaborate across marketing, sales, and RevOps.
• Bias for action and a genuine appetite for testing.
• Attention to detail and strong organizational skills.
• Fluent in using AI tools as a daily-workflow default, with the ability to build custom AI skills/Gems/GPTs (or equivalent) to support recurring demand gen tasks.

Benefits

• Flexible Paid Time Off
• Health Benefits
• 401(k)
• Mental Health
• Paid New Parent Leave & Birthing Parent Leave
• Supplemental Benefits
• Nectar
• Company Events
• ERG Committees
• Fully-stocked kitchen

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You'll work on a highly collaborative squad alongside other engineers, a product manager, UX designer, and QA engineer, with the autonomy to research, hypothesize, build, test, and iterate on the best solutions for our customers.

Responsibilities

• Partner with your PM, UX designer, fellow engineers, QA, and customers to define and validate new features end-to-end
• Design and implement REST API endpoints and microservices using Python with FastAPI or Java or Kotlin with Vert.x, backed by PostgreSQL
• Help build user-facing experiences in JavaScript/TypeScript and React that delight our customers
• Write unit tests, participate in code reviews, and help maintain quality across the codebase
• Own builds and deployments to staging and production using Docker, GitLab, and Kubernetes
• Identify, prioritize, and resolve bugs and technical debt across the stack
• Share what you learn through mentoring, trainings, and interviewing future teammates
• Contribute to effective AI driven engineering tooling that improves quality and efficiency for every engineer

Requirements

• 5+ years of professional software development experience, with meaningful exposure to both frontend and backend work
• Strong proficiency in at least one of the following backend languages (Python, Java, or Kotlin) and RESTful API design
• Strong proficiency with SQL
• Experience with JavaScript/React or a similar modern framework
• Familiarity with modern tooling: TypeScript, Git, and testing frameworks for both front end and back end code
• Hands-on experience with AI coding assistants like Claude Code or Cursor, an eagerness to adopt the latest advancements and best practices, and the judgment to steer AI toward high-quality code you fully understand and can stand behind
• Bachelor's degree in Computer Science or a related field, or equivalent practical experience
• Strong communication skills and the ability to collaborate well with both technical and non-technical teammates
• A passion for building scalable solutions that have real customer impact

Benefits

• Flexible Paid Time Off
• Health Benefits - including Medical, Dental, and Vision and an HSA Match
• 401(k) - we match 100% up to 3% of your contribution
• Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP)
• Paid New Parent Leave & Birthing Parent Leave
• Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage

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Responsibilities:

• Oversee the maintenance of 100+ managed databases to ensure optimal performance, security, and reliability.
• Regularly monitor database health, identifying bottlenecks, and recommending actionable solutions.
• Own database cost and capacity planning across the fleet,right-sizing instances, forecasting spend, and making the case for where we should invest versus trim.
• Use historical performance and growth trends to plan for busy season, so we scale up before the load arrives and scale back down when it doesn't need to be there.
• Refine and refactor our database structures to align with best practices and enhance the ease of data access for backend developers.
• Own index and query health across the fleet: plan analysis, slow query review, index coverage and bloat, autovacuum tuning, and connection pooling.
• Advise on and implement modern database best practices to elevate our platform's reliability and efficiency.
• Collaborate with teams to write and optimize complex database queries and migrations.
• Serve as the database reviewer on squad design docs.
• Spearhead initiatives to minimize downtime during database maintenance, ensuring a seamless experience for our users.
• Provide mentoring and training to team members on database insights and optimizations.
• Develop and communicate SQL “best practices” to engineering teams.

Requirements:

• Minimum of 5 years of experience as a Database Engineer, with a track record of managing and optimizing databases.
• 5+ years of experience writing SQL and experience with relational database systems - specifically PostgreSQL.
• Acute ability to diagnose database performance issues and provide solutions.
• Proven experience in implementing database best practices and ensuring minimal downtime.
• Experience with managed cloud database infrastructure (RDS preferred).
• Excellent communication skills, fostering collaboration and understanding across teams, while showing mutual respect for others’ opinions.
• A relentless passion for ensuring data integrity and accessibility, combined with a drive to build innovative, scalable solutions that have a genuine impact on customers.

Benefits:

• Flexible Paid Time Off
• Health Benefits - including Medical, Dental, and Vision and an HSA Match.
• 401(k) - we match 100% up to 3% of your contribution.
• Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
• Paid New Parent Leave & Birthing Parent Leave
• Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
• Motivosity - our peer-to-peer recognition program.
• Company Events
• DEIB Committee
• Fully-stocked kitchen

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