This is a fixed-term seasonal contract ending on 26 December 2026, with the possibility of an extension subject to business needs.

Shifts may be scheduled across Monday to Sunday and can include a combination of core daytime, evening and weekend hours. Flexibility is essential, as working patterns will vary in line with customer demand and business needs throughout the festive season.

We’re looking for an Operations Customer Assistant to join our team at M&S Douglas Village. This role keeps everything flowing behind the scenes, from deliveries and stock to making sure the shop floor is full, tidy, and ready for our customers.

You’ll help keep the store running smoothly by:

• Working deliveries and moving stock quickly and safely, keeping our shelves full, clean, and customer-ready.
• Using digital tools to track stock and support availability.
• Working across the store when needed, from back of house to shop floor.
• Supporting your team during busy periods.
• Staying organised, focused, and one step ahead.

M&S aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.

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