Responsibilities:

• Clean and sanitize common areas daily, weekly, and fortnightly according to checklists.
• Maintain high standards of cleanliness and hygiene, particularly in the Recreation Room.
• Report maintenance needs promptly and follow up on pending requests.
• Manage inventory of new linen purchases.
• Prepare rooms for new associates, coordinating with HR and Purchasing Teams.
• Address complaints from associates regarding accommodations.
• Conduct Accommodation Inspections at least twice a month.
• Support monthly HR activities as needed.

Qualifications:

• Flexibility to work shifts, weekends, and public holidays.
• Commitment to confidentiality and ethical standards.
• Embrace the Fairmont brand promise of luxury.
• Foster an inclusive environment where every individual feels valued and respected.

Job Data by YubHub.

As a Storekeeper, you will play a crucial role in managing the inventory and supplies of the resort.

Key Responsibilities:

• Ensure the safety and security of stored items by keeping the store locked when unattended and during off-hours.
• Issue and reorder stock, verifying that all items leaving the storeroom have proper authorization.
• Accurately record all movements of goods in and out of the store using the stock system.
• Conduct routine physical inventory checks to maintain accuracy.
• Monitor purchase requisitions to ensure timely replenishment of stock.
• Prevent loss, spoilage, and breakage by checking expiry dates and maintaining a clean and organized store.
• Generate reports as required by hotel management.
• Attend briefings, meetings, and training sessions as assigned.
• Maintain high standards of personal appearance and hygiene.
• Familiarize yourself with hotel emergency procedures.
• Perform other duties as assigned by management.

QUALIFICATIONS:

• Diploma in Accounting or Finance.
• At least 1 year of experience in a similar role.
• Proficiency in English, both written and verbal.
• Skilled in MS Excel, Word, PowerPoint, and relevant accounting systems.
• Strong communication and service skills.
• Ability to work effectively in a team environment.
• Self-motivated and detail-oriented.
• Commitment to maintaining confidentiality and adhering to ethical standards.

Job Data by YubHub.

As a Royal Service Agent - Telephone Operator, you will consistently offer professional, friendly, and engaging service, process external and internal calls and emails, and provide information to guests.

Key responsibilities:

• Answer telephone calls and emails promptly, addressing callers and senders in a clear, friendly, and courteous tone
• Take ownership of caller's requests and ensure follow-up according to hotel standards
• Have sufficient working knowledge of all departments, particularly Housekeeping, Front Office, and Engineering
• Act as dispatcher through Royal Service for security, guest services, and other colleagues in operations
• Update Service Requests and work orders, and dispatch to the right department
• Maintain and monitor the Royal Service software system
• Use various systems, including PMS, telephone system, Royal Service, and fax
• Maintain equipment upkeep and information confidentiality
• Transcribe messages, repeat information to verify accuracy, and forward messages to guests
• Provide time and information in response to emergencies and guest requests
• Serve as a liaison for guests requiring information on hotel aspects, such as F&B promotions and reservations
• Receive and log restaurant reservations requests
• Maintain communication with guests regarding lost and found items
• Create amenities in the system for efficient delivery and cross-charging
• Have full knowledge of hotel emergency procedures and remain calm during emergencies
• Promote a service-driven, results-driven work environment
• Follow department policies, procedures, and service standards
• Follow all safety policies and promote a safe work environment

Qualifications:

• Previous role as a Telephone Operator is a must
• Outstanding guest services skills and sophisticated verbal communication skills
• Computer literacy in Microsoft Windows applications required
• Knowledge of Opera Property Management System an asset
• Strong interpersonal and problem-solving abilities
• Highly organized, responsible, and reliable
• Ability to work well under pressure and cohesively with colleagues
• Fluency in English, with a secondary language preferred

Job Data by YubHub.