Major Responsibilities:

• Conduct household visits and center-based interviews to assess the needs of clients and families.
• Work with identified clients and families to develop and implement an action plan in accordance with their needs, capacities, and goals.
• Discuss identified clients' choices and options available, including seeking out alternatives when the services needed are not available, and actively involve clients and/or families in decision-making that will affect them.
• Assess risk and support clients and families to understand risks relevant to their situation.
• Link clients and families with support groups and networks, and other community-based resources, as appropriate.
• Identify and receive referrals regarding clients and families (including carers) with specific needs who are detected during registration, psychosocial, outreach, and other activities.
• Provide information to clients and families about their rights and entitlements, including what services are available.
• Ensure appropriate monitoring, review, and follow-up of the services provided to cases.
• Ensure complete and updated documentation related to each individual case.
• Determine if and when it is appropriate to discontinue follow-up to clients and families (case closure).
• Be accountable to individuals, families, and communities for the services they provide.
• Directly provide psychosocial counseling and support the coordination of provision of services by other specialized service providers in accordance with the needs of individuals and families.

Data management and reporting:

• Manage, file, and store data, ensuring the confidentiality of the information collected and the services provided.
• Prepare and submit weekly and monthly work plans in a timely manner for the Case Management Officer's validation.
• Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program.
• Participate in weekly reporting and planning meetings to ensure adherence to standards of care, quality case management, and reporting requirements.

Coordination and representation:

• Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services.
• Receive cases referred from other agencies and provide feedback of actions taken to other agencies, when necessary and appropriate in light of confidentiality requirements.
• Lobby on behalf of individuals and families to access services and support individuals and families to effectively represent their views, needs, and capacities in all meetings affecting them.

Job Requirements:

• 2 to 3 previous work experience in case management is mandatory.
• Experience working with refugee populations is preferred.
• Experience in working in a cross-cultural environment is preferable.
• University degree in social work, psychology, or related field is preferable.
• Fluency in Arabic is required, and the ability to communicate and write clearly in English.
• Good computer skills (Microsoft Word and Excel) and good reporting skills.
• Ability to maintain confidentiality, respect, non-discrimination, and safety of beneficiaries at all times.

Job Data by YubHub.