Responsibilities:

• Lead Partner Relationships: Act as the primary relationship lead for newly signed restaurants, ensuring they are built for success and remain highly engaged with the platform.
• Consult on Growth: Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume.
• Liaison & Coordination: Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class.
• Build Lasting Trust: Manage high-quality outbound calls to resolve partner issues promptly, building the trust necessary for a long-term partnership.
• Operational Excellence: Handle administrative tasks for each restaurant you manage with precision, ensuring they are comfortable with our processes and systems.

Requirements:

• Fluency in both English and Dutch.
• Strong Communication: An excellent phone presence with the confidence to lead regular outbound calls and the empathy to listen to partner needs.
• Target-Driven Mindset: Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail.
• IT Literacy: Proficient in using a range of Microsoft software; while not essential, knowledge of Salesforce is highly desirable.
• Emotional Intelligence: The ability to build rapport quickly and navigate partner challenges with a proactive, "get up and go" attitude.
• Organisational Skills: High attention to detail with the ability to manage the administrative lifecycle of multiple restaurant partners simultaneously.

Nice to Have:

• Previous experience in account management, sales, or customer service.
• Experience working in a fast-paced startup or technology environment.

Benefits:

• Salary: £27,700 base + up to £6,000 annual bonus (paid quarterly).
• Hybrid working offered after successful completion of probation.

Interview Process:

• Step 1: Apply
• Step 2: AI Screening & Assessment
• Step 3: Recruiter Screen
• Step 4: Interview & Case Study
• Step 5: Outcome

Job Data by YubHub.

About the Team

The Agent Experience team develops backend services that enable agent-assist features on Astra, leveraging LLMs to help support agents resolve customer, merchant, and Dasher issues efficiently.

Responsibilities

• Develop and maintain backend services for agent-assist features on Astra, working independently on feature-level projects.
• Translate requirements into functional code, designing approaches, writing RFCs for significant changes, and implementing solutions end-to-end.
• Integrate with LLM-backed features, handling prompt and completion calls, provider responses, and output validation.
• Manage project tasks, estimate effort, track progress, and maintain dependencies.
• Apply AI tooling judiciously to your workflow, critically evaluating its output.
• Engage in code reviews, ensuring high standards for correctness, quality, and compliance.
• Collaborate with senior engineers and partner teams to clarify problems, unblock progress, and identify risks.

Requirements

• Strong backend engineering skills in Go, with experience in shipping and maintaining production services.
• Familiarity with LLM-powered features in production is advantageous.
• Ability to own feature-level work independently, from requirements to deployed code.
• Comfort working with multiple chat and support surfaces, tracing issues accurately.
• Clear technical writing skills for RFCs and sound judgment on when to seek help.
• 2–4 years of backend engineering experience, with a track record of growing ownership and scope.

Diversity, Equity and Inclusion

Deliveroo fosters an inclusive environment where diversity strengthens the team, making it more creative and effective.

Job Data by YubHub.