Join Tide's Business Finance team as a Tele Sales Executive, connecting with prospective customers interested in Business Loans.

Responsibilities

• Reach out to premium and high-intent leads, along with other leads based on business requirements.
• Understand customers' business needs and financing requirements to identify relevant Business Loan opportunities.
• Explain loan products, eligibility criteria, key terms, and documentation requirements clearly to customers.
• Build strong customer relationships through professional and consultative conversations.
• Qualify leads based on customer requirements and basic eligibility and move relevant prospects through the sales journey.
• Follow up consistently with interested customers to drive conversions and application completion.
• Handle customer queries and objections effectively and provide appropriate solutions.
• Coordinate with internal teams to ensure a smooth customer journey from lead qualification to loan processing.
• Maintain accurate lead and follow-up information in the relevant systems.
• Work towards defined calling, conversion, and business targets while maintaining a strong customer experience.
• Ensure all customer interactions and communication are aligned with company policies and compliance requirements.

Requirements

• Open to undergraduates.
• Comfortable working six days a week, Monday to Saturday.
• 1+ years of experience in telesales, inside sales, telecalling, or customer-facing sales roles.
• Experience in Business Loans, Personal Loans, Lending, Banking, NBFCs, or FinTech will be preferred.
• Experience handling premium/high-value leads or customers will be an added advantage.
• Strong Hindi and English communication skills, with the ability to communicate confidently and professionally with customers.
• Comfortable handling outbound calls and managing a lead funnel through regular follow-ups.
• Strong sales, persuasion, and objection-handling skills.
• Ability to understand customer requirements and explain financial products in a simple and clear manner.
• Comfortable speaking with business owners and premium customers.
• Target-oriented and comfortable working in a performance-driven sales environment.
• Strong follow-up and lead management skills.
• Good customer relationship management and problem-solving skills.
• Basic understanding of financial products, with the ability and willingness to learn Business Loan products.
• Comfortable working with CRM systems and other sales tools.

Benefits

• Competitive Compensation
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• Home Office Setup – Contribution towards setting up your home office.
• Laptop Ownership – Keep your old laptop and get a new one when it's time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch.

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In this role, you will:

• Call and engage existing Tide members, building rapport and trust to uncover opportunities
• Pitch, upsell and cross-sell relevant Tide products and services to maximise member success and revenue growth
• Stay ahead of upcoming product launches and help shape how we bring them to market
• Consistently achieve individual and team KPIs in a data-driven, performance-focused environment
• Provide feedback on leads, scripts, and campaigns to continuously improve sales effectiveness
• Accurately log all interactions, feedback and sales outcomes in CRM tools
• Take ownership of ad-hoc projects that support Tide's wider commercial growth

We're looking for someone with the drive to succeed in a fintech scale-up and the ability to thrive in a fast-paced sales environment. You'll be:

• Experienced in outbound telesales (minimum 2 years), ideally with UK or international clients
• Proven in hitting and exceeding revenue-based targets
• Skilled in consultative sales, with excellent negotiation, persuasion, and objection-handling abilities
• Confident, energetic and target-oriented, with a passion for helping businesses succeed
• A strong communicator in English (C1 level preferred), with a professional telephone manner
• Adaptable and open to working UK-aligned hours from international locations
• Comfortable using CRM tools (Kustomer or similar) and working in a data-driven setup
• Collaborative by nature, but equally able to own and deliver on personal KPIs
• Curious about fintech, SME banking, and the future of financial services

You'll get in return:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave

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You don't need to find your own leads; Tide provides pre-qualified member data to ensure you're speaking with members who have the highest potential for the products you're selling.

In this role, you will:

• Call and engage existing Tide members, building rapport and trust to uncover opportunities
• Pitch, upsell and cross-sell relevant Tide products and services to maximise member success and revenue growth
• Stay ahead of upcoming product launches and help shape how we bring them to market
• Consistently achieve individual and team KPIs in a data-driven, performance-focused environment
• Provide feedback on leads, scripts, and campaigns to continuously improve sales effectiveness
• Accurately log all interactions, feedback and sales outcomes in CRM tools
• Take ownership of ad-hoc projects that support Tide's wider commercial growth

We're looking for someone with the drive to succeed in a fintech scale-up and the ability to thrive in a fast-paced sales environment. You'll be:

• Experienced in outbound telesales (minimum 2 years), ideally with UK or international clients
• Proven in hitting and exceeding revenue-based targets
• Skilled in consultative sales, with excellent negotiation, persuasion, and objection-handling abilities
• Confident, energetic and target-oriented, with a passion for helping businesses succeed
• A strong communicator in English (C1 level preferred), with a professional telephone manner
• Adaptable and open to working UK-aligned hours from international locations
• Comfortable using CRM tools (Kustomer or similar) and working in a data-driven setup
• Collaborative by nature, but equally able to own and deliver on personal KPIs
• Curious about fintech, SME banking, and the future of financial services

You'll get:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave

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You will be presenting insights to stakeholders and senior management, translating analysis into actionable recommendations.

Your responsibilities include:

• Using SQL and Python to interrogate data and solve key business problems
• Improving performance marketing and growth initiatives with descriptive to prescriptive analytics
• Dealing with ambiguity and forming questions into defined solutions
• Supporting the analytics roadmap for customer strategy and acquisition efficiency
• Collaborating with teams to integrate data sources from third-party platforms
• Advising on member attribution by various channels
• Measuring and reporting performance of marketing campaigns
• Supporting analytics leadership in prioritization and identification of business cases
• Refining work items with the business for timely and quality deliverables
• Championing storytelling, prioritization, and commercial mindset

To be a great fit, you need:

• 6+ years of experience in an analytics team, preferably in fintech
• Experience in Performance Marketing
• Sound understanding of digital marketing tools and concepts like Google Analytics, A/B testing, and Multi-touch attribution
• Excellent leadership skills and ability to drive and influence teams
• Strong SQL and visualization tool skills
• Great storytelling skills and ability to explain complex concepts to business users
• Ability to deal with ambiguity and competing objectives

In return, you'll get:

• Competitive compensation
• Generous annual leave and bank holidays
• Parental leave and sabbatical options
• Health insurance and life cover
• Mental wellbeing support and volunteering days
• Learning and development budget
• Flexible work arrangements

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You don't need to find your own leads; Tide provides pre-qualified member data to ensure you're speaking with members who have the highest potential for the products you're selling. This means you can focus on building relationships, closing sales, and hitting targets.

In this role, you will:

• Call and engage existing Tide members, building rapport and trust to uncover opportunities
• Pitch, upsell and cross-sell relevant Tide products and services to maximise member success and revenue growth
• Stay ahead of upcoming product launches and help shape how we bring them to market
• Consistently achieve individual and team KPIs in a data-driven, performance-focused environment
• Provide feedback on leads, scripts, and campaigns to continuously improve sales effectiveness
• Accurately log all interactions, feedback and sales outcomes in CRM tools
• Take ownership of ad-hoc projects that support Tide's wider commercial growth

We're looking for someone with the drive to succeed in a fintech scale-up and the ability to thrive in a fast-paced sales environment. You'll be:

• Experienced in outbound telesales (minimum 2 years), ideally with UK or international clients
• Proven in hitting and exceeding revenue-based targets
• Skilled in consultative sales, with excellent negotiation, persuasion, and objection-handling abilities
• Confident, energetic and target-oriented, with a passion for helping businesses succeed
• A strong communicator in English (C1 level preferred), with a professional telephone manner
• Adaptable and open to working UK-aligned hours from international locations
• Comfortable using CRM tools (Kustomer or similar) and working in a data-driven setup
• Collaborative by nature, but equally able to own and deliver on personal KPIs
• Curious about fintech, SME banking, and the future of financial services

You'll get in return:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave

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As Senior Engineering Manager, Developer Experience / Head of Developer Experience, you will report directly to the Director of Platform Engineering and be responsible for how every engineer at Tide builds, tests and ships software. You will:

• Own the Developer Experience strategy for Tide, setting the vision and roadmap for developer tooling, CI/CD and the internal platform.
• Lead the design, build and continuous improvement of CI/CD pipelines and developer tooling, reducing friction and lead time across the software delivery lifecycle.
• Define, track and report on DevEx and engineering productivity metrics (e.g. DORA, SPACE), using data to identify bottlenecks and prioritise investment.
• Own and evolve Tide’s service catalogue (Backstage), establishing it as the single source of truth for the ICT Asset Register and driving adoption across engineering.
• Manage the Developer Productivity function, responsible for building and maintaining Java/Spring and Python ‘paved road’ templates that give product teams a fast, secure and consistent way to start new services.
• Own the internally developed libraries for authentication and other common functionality, ensuring they are well documented, kept up to date, and widely adopted across product teams.
• Build, lead and mentor a team of platform, developer experience and developer productivity engineers, fostering a culture of ownership, craftsmanship and continuous improvement.
• Prepare Tide’s engineering platform for agentic development, ensuring our tooling, paved roads and guardrails allow AI coding agents (e.g. Claude Code) to contribute safely and effectively alongside human engineers.
• Define the platform, tooling and operating model for running AI-developed applications in production, covering observability, security, testing and governance for agent-authored code.
• Partner closely with engineering leaders, security and compliance stakeholders across Tide’s product and platform teams to identify friction points and shape the platform roadmap.

What We Are Looking For:

Tide is seeking an experienced Head of Developer Experience to lead our efforts in making our engineers as productive and effective as possible. The ideal candidate will have:

• A proven track record leading Developer Experience, Platform Engineering or DevOps/SRE teams at scale.
• Hands-on experience building and operating CI/CD pipelines and developer tooling in a modern cloud environment.
• Experience with Backstage, or a comparable internal developer portal / service catalogue tool, including rollout and adoption.
• Experience running a developer productivity or paved-road function, including building and maintaining project templates (e.g. Java/Spring, Python) and shared libraries (e.g. authentication, common functionality) used by product teams.
• Working knowledge of engineering productivity frameworks such as DORA metrics or SPACE, and experience using them to drive improvement.
• Familiarity with agentic and AI-assisted development tools (e.g. Claude Code, GitHub Copilot), and a point of view on the guardrails, governance and infrastructure needed to run AI-developed applications safely in production.
• Strong people leadership skills, with a track record of building, growing and developing high-performing engineering teams.
• Excellent communication and stakeholder management skills, able to influence engineering leaders across multiple teams and locations.
• Experience in financial services or another regulated, technology-driven scale-up environment is a plus.

What You'll Get In Return:

• Competitive Compensation - competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

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You don't need to find your own leads; Tide provides pre-qualified member data to ensure you're speaking with members who have the highest potential for the products you're selling.

Responsibilities:

• Call and engage existing Tide members, building rapport and trust to uncover opportunities
• Pitch, upsell, and cross-sell relevant Tide products and services to maximise member success and revenue growth
• Stay ahead of upcoming product launches and help shape how we bring them to market
• Consistently achieve individual and team KPIs in a data-driven, performance-focused environment
• Provide feedback on leads, scripts, and campaigns to continuously improve sales effectiveness
• Accurately log all interactions, feedback, and sales outcomes in CRM tools
• Take ownership of ad-hoc projects that support Tide's wider commercial growth

Requirements:

• Proven in hitting and exceeding revenue-based targets
• Skilled in consultative sales, with excellent negotiation, persuasion, and objection-handling abilities
• Confident, energetic, and target-oriented, with a passion for helping businesses succeed
• A strong communicator in English (C1 level preferred), with a professional telephone manner
• Adaptable and open to working UK-aligned hours from international locations
• Comfortable using CRM tools (Kustomer or similar) and working in a data-driven setup
• Collaborative by nature, but equally able to own and deliver on personal KPIs
• Curious about fintech, SME banking, and the future of financial services

Benefits:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave

XML job scraping automation by YubHub

You don't need to find your own leads; Tide provides pre-qualified member data to ensure you're speaking with members who have the highest potential for the products you're selling.

In this role, you will:

• Call and engage existing Tide members, building rapport and trust to uncover opportunities
• Pitch, upsell and cross-sell relevant Tide products and services to maximise member success and revenue growth
• Stay ahead of upcoming product launches and help shape how we bring them to market
• Consistently achieve individual and team KPIs in a data-driven, performance-focused environment
• Provide feedback on leads, scripts, and campaigns to continuously improve sales effectiveness
• Accurately log all interactions, feedback and sales outcomes in CRM tools
• Take ownership of ad-hoc projects that support Tide's wider commercial growth

We're looking for someone with the drive to succeed in a fintech scale-up and the ability to thrive in a fast-paced sales environment. You'll be:

• Proven in hitting and exceeding revenue-based targets
• Skilled in consultative sales, with excellent negotiation, persuasion, and objection-handling abilities
• Confident, energetic and target-oriented, with a passion for helping businesses succeed
• A strong communicator in English (C1 level preferred), with a professional telephone manner
• Adaptable and open to working UK-aligned hours from international locations
• Comfortable using CRM tools (Kustomer or similar) and working in a data-driven setup
• Collaborative by nature, but equally able to own and deliver on personal KPIs
• Curious about fintech, SME banking, and the future of financial services

You'll get:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave

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The ideal candidate will drive revenue growth, own and continuously optimise the end-to-end sales process, and lead a team of Sales Team Leads and their telesales agents to consistently exceed targets while maintaining a high-quality, compliant member experience.

Key Responsibilities:

• Lead and manage the Insurance sales function in Delhi NCR, overseeing Team Leads and their telesales teams to consistently deliver and exceed sales targets and KPIs
• Own and continuously improve the end-to-end sales process , scripts, objection handling, lead routing, follow-up cadence and CRM workflows , to lift conversion and reduce time-to-close
• Monitor daily, weekly and monthly performance, call metrics and KPIs across the team, identifying trends and opportunities for improvement
• Conduct call monitoring and quality reviews, providing real-time feedback to Team Leads to maintain performance standards
• Set targets, run incentive and recognition programmes, and hold Team Leads accountable for team performance
• Handle escalations and support Team Leads with complex queries, objections and process exceptions
• Prepare and present performance reports , daily, weekly and monthly , with insights and recommendations to senior stakeholders
• Partner with Finance to set, track and refine revenue forecasts and targets for Insurance products
• Support recruitment, onboarding and training of Team Leads and sales agents as the team scales
• Collaborate with cross-functional teams (Campaigns, Product, Business Intelligence, Compliance and Support) to close feedback loops and action new requests
• Ensure the team meets compliance requirements (scripts, UK regulatory standards and quality standards)
• Stay ahead of competitor activity and market trends in UK B2C insurance

What we are looking for:

• 7–10 years of overall experience in B2C insurance sales, with at least 3 years in a managerial position leading sales teams
• Extensive knowledge of B2C insurance sales, with a strong preference for experience selling into the UK market
• Specialism in sales process design and optimisation, with a track record of improving conversion and efficiency
• Strong knowledge of outbound/telesales techniques, objection handling and data analysis
• Excellent communication, interpersonal, leadership and coaching skills
• Result-oriented with a strong track record of meeting and exceeding sales targets
• Familiarity with CRM’s, dialers and call monitoring tools
• Ability to work in a dynamic, fast-paced and target-driven environment, managing multiple Team Leads
• Self starter and highly motivated
• Familiarity with UK insurance regulatory and conduct requirements (e.g. FCA principles) is considered an advantage

What you’ll get in return:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Snacks, light food, drinks in the office
• WFH equipment allowance

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As an Inside Sales Executive (Fintech / SME Growth) at Tide, you'll be at the frontline of Tide's growth in India. You'll engage directly with existing members, understand their business needs, and recommend tailored fintech solutions to help them thrive.

Responsibilities

• Call and engage existing Tide members, building rapport and trust to uncover opportunities
• Pitch, upsell and cross-sell relevant Tide products and services to maximise member success and revenue growth
• Stay ahead of upcoming product launches and help shape how we bring them to market
• Consistently achieve individual and team KPIs in a data-driven, performance-focused environment
• Provide feedback on leads, scripts, and campaigns to continuously improve sales effectiveness
• Accurately log all interactions, feedback and sales outcomes in CRM tools
• Take ownership of ad-hoc projects that support Tide's wider commercial growth

What Makes You a Great Fit

We're looking for someone with the drive to succeed in a fintech scale-up and the ability to thrive in a fast-paced sales environment. You'll be:

• Proven in hitting and exceeding revenue-based targets
• Skilled in consultative sales, with excellent negotiation, persuasion, and objection-handling abilities
• Confident, energetic and target-oriented, with a passion for helping businesses succeed
• A strong communicator in English (C1 level preferred), with a professional telephone manner
• Adaptable and open to working UK-aligned hours from international locations
• Comfortable using CRM tools (Kustomer or similar) and working in a data-driven setup
• Collaborative by nature, but equally able to own and deliver on personal KPIs
• Curious about fintech, SME banking, and the future of financial services

What You'll Get in Return

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave

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As Tide continues to grow across multiple markets, strong financial management is essential to helping us scale responsibly, profitably and sustainably. As our Head of FP&A, you will serve as a core strategic Finance Business Partner to multiple leadership teams.

In this high-impact, multi-faceted leadership role, you will shape workforce strategies, lead complex investment cases, and oversee key operational expense drivers,from fraud loss P&L and vendor contract structures to AI token costs and cross-functional capacity modeling.

You will bring data-backed financial discipline and strategic oversight to ensure Tide continues gaining operational leverage as we launch new products and expand internationally.

This is a highly visible global leadership role where you will partner closely with Directors, Product & Engineering leads, and the Finance SLT to tell the story behind our numbers and ensure Tide balances ambitious growth with sharp operational and financial discipline.

Responsibilities:

• Partner with Leadership: Act as the key finance business partner to Product & Engineering, Member Ops, Risk & Fraud, and Enablement area leaders, shaping strategic, workforce, procurement, and investment decisions.
• Drive Business Cases & Investment Funding: Design and build business cases for Member Ops investments and fraud/risk prevention tooling, managing them through the Finance SLT to sign-off and bridging BizOps to the CFO office.
• Lead Capacity & Workforce Planning: Lead capacity modeling and workforce strategies, balancing trade-offs across stakeholders while aligning to finance and SLA targets.
• Set Budgets & Target Efficiency: Set budget parameters and efficiency targets across operational teams, connecting Product & Engineering roadmaps directly with operational delivery.
• Manage Commercials & Vendors: Execute the commercial review framework for Member Ops vendors alongside procurement, managing contract structures, renegotiations, and make-vs-buy decisions.
• Own Fraud Loss P&L & Exposure: Own the fraud loss P&L across forecasting, actuals tracking, and variance analysis, while leading multi-region fraud exposure scenario modeling.
• Align Cross-Functional Loss Assumptions: Connect the financial impact of Risk & Fraud to Collections and Treasury, keeping loss, recovery, and provisioning assumptions aligned across teams.
• Own Narratives & Reporting: Partner with operational directors to control the financial narrative on vendor outcomes and fraud performance reported to the CFO office, while reporting cost-to-serve and ROI to the SLT.
• Optimize Data Availability: Work closely with Data Engineering, BizOps, and Financial Reporting teams to ensure robust data availability for Risk reporting.
• Manage Enablement & Operational Costs: Direct cost management across software consolidation, contractor spending, real estate/CAPEX, P&E, and AI token usage.

Requirements:

• 10+ years of Commercial Finance & FP&A Leadership: Senior Finance Business Partner experience within high-growth fintech, digital banking, or tech environments.
• Operations & Risk Expertise: Hands-on experience partnering with Member Ops and Risk/Fraud leaders on capacity modeling, SLAs, and multi-region fraud exposure.
• P&L & Loss Ownership: Experience owning fraud loss P&Ls (forecasting, variance analysis) and aligning loss assumptions across Treasury and Collections.
• Opex Control: Proven track record in vendor contract renegotiations, make-vs-buy decisions, software consolidation, and managing AI/token costs.
• Investment & Portfolio Strategy: Ability to build CFO-level business cases, model multi-horizon ROI, and manage pod/incubation funding models.
• Executive Influence: Clear communication skills to bridge operational metrics with financial narratives for the CFO and Senior Leadership Team.
• MBA or CA qualification

Benefits:

• Competitive Compensation - competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide
• Health Insurance – Private family insurance with additional OPD coverage and top-up options
• Life & Accident Cover – Comprehensive accidental and life insurance protection
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops
• Volunteering & Development Days – Paid days annually for volunteering or personal growth
• Learning & Development – Annual budget for books, courses, coaching, and more
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent)

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You'll focus on building scalable, compliant, and extensible capabilities that accelerate international expansion while seamlessly adapting to evolving regulatory and market needs. You'll manage and develop a team of engineers, setting clear technical standards and fostering a culture of technical rigor, ownership, and continuous operational improvement.

Key responsibilities:

• Lead engineering delivery of the onboarding platform across multiple markets
• Build scalable, compliant, and extensible capabilities for international expansion
• Manage and develop a team of engineers
• Collaborate with Product and business stakeholders to translate global accession strategy into reliable platform solutions
• Ensure security, efficiency, and system reliability

Requirements:

• Extensive experience (10+ years) building server-side applications with Java
• Knowledge of a backend framework (e.g., Spring/Spring Boot)
• Experience with microservices, RESTful APIs, and cloud-native environments
• Strong understanding of secure software development and testing
• Experience leading teams and managing people

Tech stack:

• Java, Spring Boot, and JOOQ for building RESTful APIs
• Event-driven architecture with SNS+SQS and Kafka
• PostgreSQL via RDS or Aurora
• Docker, Terraform, ArgoCD, and EKS
• DataDog for monitoring and observability
• GitHub, Semgrep, and testing for CI/CD pipelines

Benefits:

• Competitive compensation with salary and share options
• Generous annual leave and bank holidays
• Parental leave with paid maternity, paternity, and adoption leave
• Sabbatical options with extended unpaid and paid leave
• Health insurance with private family insurance and additional coverage
• Life and accident cover with comprehensive accidental and life insurance protection
• Mental wellbeing support with access to therapy sessions and courses
• Volunteering and development days with paid days for volunteering or personal growth
• Learning and development budget for books, courses, and coaching
• Work outside the office policy allowing up to 90 days of remote work annually
• Home office setup contribution
• Laptop ownership
• Snacks and meals in the office

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In this critical role, you will lead a cross-functional engineering team and partner closely with Product Management to own and lead global In-Person Acquiring products.

In-Person payments currently account for a significant majority (65%+) of Acquiring revenue in key markets, making this a highly visible, high-impact domain. You will own the technical direction and end-to-end execution of systems that power in-house ePOS solutions, Tap to Pay technologies, cross-platform mobile apps, and complex pricing engines.

Responsibilities

• Full Stack Leadership: Proven track record directly managing, coaching, and developing cross-functional teams of Backend, Mobile, and Web engineers.
• Technical Depth & T-Shaped Leadership: A platform- and tech stack-agnostic engineering leader who is an expert in at least one core domain/platform.
• Domain Expertise: Experience in FinTech, specifically within Acquiring, In-Person Payments, ePOS systems, or payment gateway integrations is highly desirable.
• Architecture & Scale: Experience engineering scalable, reliable solutions in a cloud-native environment.
• Partner Integrations: Proven experience designing systems that seamlessly integrate with complex third-party vendors, hardware providers, and external payment networks.
• End-to-End Ownership: Full ownership of technical solutions across their entire lifecycle.
• Strategic Execution: A technical, hands-on leader who can guide architecture decisions and communicate technical concepts seamlessly to stakeholders.

Our Tech Stack

• Java, Spring Boot, and JOOQ
• Event-driven architecture with messages over SNS+SQS and Kafka
• Primary datastores are PostgreSQL via RDS or Aurora
• Docker, Terraform, ArgoCD, and EKS
• DataDog for monitoring, observability, and automated SLOs
• GitHub, Semgrep, and solid testing
• Angular on Web, Flutter for mobile app
• Fivetran/BigQuery/Looker for BI insights and Python/FastAPI/Faust + some ML libs for automated decisioning and risk management

Benefits

• Competitive Compensation - competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays
• Parental Leave – Paid maternity, paternity, and adoption leave
• Sabbatical – Extended unpaid and paid leave options
• Health Insurance – Private family insurance
• Life & Accident Cover – Comprehensive accidental and life insurance protection
• Mental Wellbeing – Access to therapy sessions
• Volunteering & Development Days – Paid days annually for volunteering or personal growth
• Learning & Development – Annual budget for books, courses, coaching
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch

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You will manage Salesforce cases, communicate through email, chat, and phone, and ensure every inquiry receives a timely response aligned with SOPs and SLAs.

Your responsibilities will include:

• Responding to merchant emails and chats promptly and accurately, following SOPs and SLAs; making outbound calls when needed to resolve issues faster, provide updates, and follow up on urgent cases.
• Managing Salesforce cases from opening to closure while maintaining clear, accurate, and up-to-date case notes.
• Supporting the Supply Chain Operations team with standard tasks as documented in Confluence, using direct channels for urgent updates and Jira for non-urgent requests.
• Collaborating with sites, fulfillment centers, tech, analytics, and other teams to resolve merchant issues on time.
• Escalating complex or time-sensitive cases to ensure each case has a clear path to resolution and a strong merchant experience.
• Completing ad hoc projects assigned by your manager.

To be successful in this role, you will need:

• 3 to 5 years of experience in merchant or customer support, or a similar role.
• Strong written and verbal communication skills.
• A hardworking, detail-oriented approach and a drive to help small businesses succeed online.
• A proactive, positive approach to every merchant interaction.
• Prior night-shift experience in a KPI-driven support role, with a track record of meeting SLA, resolution time and quality targets.
• Eagerness to learn and build a career in merchant support.

We offer a range of benefits, including:

• Medical, Term & Accidental Insurance
• All Purpose Leave (casual & sick time): 12 days
• Earned Leave: 15 days
• Public Holiday: 12 days
• Generous Maternity & Paternity Leave
• Quarterly Wellness Day
• Work From Home Allowance

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