You will complete a mixed modality learning plan, including a curated learning experience that utilizes your pharmacy knowledge and skills.

Key responsibilities include:

• Patient Safety
• Pharmacy Professional Practice
• Regulatory Requirements
• Quality Assurance
• Customer Service
• Inventory Management
• Workflow Management

You will also:

• Lead with Heart – display empathy and compassion for patients, customers, caregivers, and colleagues
• Support the Pharmacy manager in motivating and developing Pharmacy Support Staff
• Identify critical business opportunities and implement solutions to drive growth and improve performance
• Adapt to change and adjust plans to thrive in a dynamic community healthcare setting
• Seek new ways to grow, collaborate with others, and deliver better outcomes

Primary job duties and responsibilities:

Customer Service

• Greet customers in a courteous and professional manner
• Assist pharmacy and front store customers with questions and concerns
• Answer telephone with a warm and friendly greeting
• Request additional help and work with others to find solutions
• Remove obstacles to make customers' experiences easier
• Perform approved register transactions
• Engage with customers and seek ways to create personalized moments

Regulatory

• Maintain customer/patient confidentiality according to HIPAA and company standards
• Communicate with customers/patients while protecting confidential drug information
• Comply with all federal and state laws, rules, and regulations
• Meet requirements for state and federal licensure within an appropriate timeframe

Pharmacy Operations

• Adhere to CVS workflow and ensure standards are maintained
• Process prescriptions, including translation of SIG codes, product selection, counting and measuring drugs, capping, and uncapping vials and bottles
• Resolve third-party rejections and complete manual claim forms
• Perform prescription pick-up procedures
• Access, input, and retrieve necessary information
• Maintain in-stock inventory and ensure replenishment as needed
• Assist with putting away drug orders
• Deliver additional healthcare services as allowable by state regulation and individual certification

Counseling under the direct supervision of a licensed pharmacist:

• Offer to counsel and direct customers to pharmacists if necessary
• Field medical questions when appropriate
• Communicate and interact with healthcare professionals to provide optimal care
• Solicit information on customers' medical history to give appropriate medical advice

Leadership

• Communicate with Field Management and Corporate as needed
• Participate in required store operational meetings
• Support maintaining a clean, organized, and professional pharmacy department
• Support scheduling activities according to business needs and workflow model
• Coordinate/implement training and development of Pharmacy Support Staff
• Recognize others and celebrate success
• Complete required training programs

Education:

• High School Diploma or General Equivalent Development (GED)
• Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacy
• Active Pharmacy Intern license in state where district is located

Prior Relevant Work Experience:

• Required – 0 to 3 years
• Preferred – 3 to 5 years

Essential Qualifications, Essential Functions & Preferred Qualifications:

• Foreign Graduate from a Non-US Accredited college or school of pharmacy
• Pharmacist licensure in the state in which the position is based within 120 days of completion of US Intern hours
• Strong communication and presentation skills

Skill In:

• Results Orientation
• Colleague Engagement
• Active Listening
• Customer and Community Engagement
• Consumer Behavior
• Negotiation and Conflict Resolution
• Patient Counseling
• Emotional Intelligence
• Time Management
• Digital Literacy

Ability To:

• Have regular and predictable attendance
• Complete additional tasks as directed by supervisor or manager
• Complete required training and obtain required licensure within guidelines
• Lift and exert up to 20 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly

Benefits:

• Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources

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