{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/dar-es-salaam/"},"x-facet":{"type":"city","slug":"dar-es-salaam","display":"Dar Es Salaam","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_e75d8e4c-39d"},"title":"IT Service Delivery Lead","description":"<p>East African Breweries PLC (EABL) is seeking an IT Service Delivery Lead to ensure the technology environment supporting employees and business operations remains reliable, secure, compliant, and fit for purpose.</p>\n<p><strong>Purpose of Role:</strong> The IT Service Delivery Lead role is responsible for ensuring that the technology environment supporting employees and business operations remains reliable, secure, compliant, and fit for purpose. This includes the effective management of IT services, end-user technology, infrastructure, service partners, technology assets, operational controls, and associated service improvement activities.</p>\n<p><strong>Key Accountability:</strong></p>\n<ul>\n<li>IT Service Delivery and Service Performance</li>\n<li>Own the day-to-day governance of IT service delivery within the Kenya market.</li>\n<li>Monitor service performance through agreed IT service management processes and service levels.</li>\n<li>Lead market response during significant service interruptions and ensure effective communication with business stakeholders throughout the incident lifecycle.</li>\n<li>Drive continuous service improvement by analysing service trends, customer experience, recurring incidents, demand patterns, and operational performance.</li>\n</ul>\n<ul>\n<li>Business Relationship and Stakeholder Management</li>\n<li>Act as the primary Enterprise Services contact for business stakeholders in Kenya.</li>\n<li>Understand business priorities, technology dependencies, and service requirements.</li>\n<li>Lead regular service reviews covering performance, risks, priorities, and improvement actions.</li>\n</ul>\n<ul>\n<li>Supplier Support and Partner Management</li>\n<li>Provide operational leadership and oversight of third-party service providers supporting the Kenya market.</li>\n<li>Ensure outsourced support resources have clearly defined responsibilities, objectives, escalation paths, and service expectations.</li>\n<li>Review supplier performance with relevant procurement, commercial, and regional technology teams.</li>\n</ul>\n<ul>\n<li>Infrastructure and Workplace Technology</li>\n<li>Maintain oversight of the health, availability, and lifecycle of infrastructure supporting the Kenya market.</li>\n<li>Coordinate with relevant technology teams and suppliers to ensure appropriate management of the network and connectivity.</li>\n<li>Ensure infrastructure risks, capacity constraints, lifecycle concerns, and technology obsolescence are proactively identified and addressed.</li>\n</ul>\n<ul>\n<li>End-User Computing and Employee Technology Experience</li>\n<li>Ensure employees have access to reliable, secure, and fit-for-purpose workplace technology.</li>\n<li>Oversee the effective management of joiner, mover, and leaver technology requirements in partnership with relevant business and IT teams.</li>\n<li>Maintain appropriate governance over device allocation, replacement, break/fix activities, stock management, and lifecycle refresh.</li>\n</ul>\n<ul>\n<li>Data, Analytics, and Digital Workplace Enablement</li>\n<li>Champion the adoption and effective use of approved digital workplace, collaboration, analytics, and AI platforms across the market.</li>\n<li>Partner with business teams to identify opportunities where data, automation, analytics, and Generative AI can improve productivity, decision-making, and employee experience.</li>\n</ul>\n<ul>\n<li>Cyber Security, Controls, and Compliance</li>\n<li>Champion compliance with applicable information security, technology controls, and IT policies within the Kenya market.</li>\n<li>Escalate technology risks and ensure identified control gaps have clear remediation plans and accountable owners.</li>\n</ul>\n<ul>\n<li>Financial Management</li>\n<li>Ensure technology expenditure is appropriately planned, approved, tracked, and accounted for.</li>\n<li>Provide accurate forecasting and Opportunities &amp; Risks reporting in partnership with Finance and relevant IT teams.</li>\n</ul>\n<ul>\n<li>People and Leadership</li>\n<li>Provide clear operational leadership to outsourced technical support resources within the Kenya market.</li>\n<li>Establish clear expectations, priorities, and performance standards for support teams.</li>\n</ul>\n<p><strong>Qualifications:</strong></p>\n<ul>\n<li>Bachelor’s degree in information technology, Computer Science, Business Information Systems, or related discipline.</li>\n</ul>\n<p><strong>Skills &amp; Experience:</strong></p>\n<ul>\n<li>7+ years’ experience managing IT services within a complex corporate or multi-site environment.</li>\n<li>Strong knowledge of IT Service Management practices; ITIL certification or equivalent experience preferred.</li>\n<li>Experience managing outsourced support services, vendors, and technology partners.</li>\n<li>Broad understanding of enterprise infrastructure, networks, workplace technologies, collaboration platforms, applications, cyber security, data &amp; analytics ecosystems, AI-enabled productivity tools, and digital transformation initiatives.</li>\n<li>Strong stakeholder management, communication, problem-solving, and leadership capability.</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<ul>\n<li>Competitive Rewards and Benefits package.</li>\n<li>Opportunity to work with a diverse team.</li>\n<li>Flexible working arrangements.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://diageo.wd3.myworkdayjobs.com/en-US/Diageo_Careers/job/Dar-es-Salaam-Tanzania/IT-Service-Delivery-Lead_JR1131517","directApply":true,"hiringOrganization":{"@type":"Organization","name":"East African Breweries PLC (EABL)","sameAs":"https://diageo.com","logo":"https://logos.yubhub.co/diageo.com.png"},"x-apply-url":"https://diageo.wd3.myworkdayjobs.com/en-US/Diageo_Careers/job/Dar-es-Salaam-Tanzania/IT-Service-Delivery-Lead_JR1131517","x-work-arrangement":null,"x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["IT Service Management","ITIL certification","Microsoft 365","SharePoint Online","Microsoft Teams","Power BI","Power Platform","Generative AI","Cyber Security","Data Analytics"],"x-skills-preferred":[],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-28T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dar es Salaam"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"IT Service Management, ITIL certification, Microsoft 365, SharePoint Online, Microsoft Teams, Power BI, Power Platform, Generative AI, Cyber Security, Data Analytics"}]}