Key Responsibilities:

• Assist Manager with daily operations of the Distribution Department
• Supervise Customer Service Representatives and coordinate daily workflow
• Coordinate and transition new accounts, gather necessary information, and assign accounts to CSRs
• Audit new accounts and follow up on responsibilities of CSRs
• Manage associate performance and recommend promotions, wage increases, and terminations
• Plan staffing levels of distribution office personnel
• Determine work procedures, prepare work schedules, and expedite workflow
• Use the EDMS system and oversee compliance with Expeditors Operational Process Standards
• Support the manager and sales department where needed
• Make introductory contact with new accounts and maintain effective relationships with existing accounts
• Address complex and non-routine customer issues and requests
• Work with the Distribution Manager to develop and recommend the annual departmental operating budget
• Interact with credit and collections personnel regarding payment problems
• Perform and supervise department accounting functions
• Promote compliance with company policies and regulations
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings
• Proactively promote the company’s 10 cultural attributes
• Develop procedures to ensure efficient operation and utilization of office equipment
• Determine and recommend enhancements for computer systems/telephone equipment to meet cost and service goals
• Be involved and suggest system/process improvements

Requirements:

• Bachelor’s degree (B.A.) from a four-year college or university; or 4 years related experience and/or training; or equivalent combination of education and experience
• At least two years of experience in distribution/inventory control
• Previous supervisory experience
• Knowledge of customer relationship management software programs
• Inventory management, budgeting, and accounting knowledge
• Expeditors company policies and procedures knowledge
• Strong market and competition knowledge
• Effective interpersonal skills, including proven abilities to listen, comprehend, and communicate clearly and concisely
• Good Microsoft Office skills (Excel, Word, etc.)
• Direct warehouse-related experience in customer service with management skills such as planning, supervising, controlling, organizing, and staffing
• Emotional resilience, self-reflecting, and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background

Job Data by YubHub.