The Role The Lifecycle Marketing Operations Manager is an experienced Braze campaign architect responsible for asset development, audience segmentation, and campaign quality assurance in multiple marketing communication channels, including email, SMS, push, and in-app messaging.

Responsibilities

• Execute data-driven marketing initiatives utilizing a campaign management tool
• Own the coding, building, approval process, and deployment of daily, monthly, and ad-hoc content-focused lifecycle marketing campaigns
• Deliver on lifecycle campaign execution deadlines in various marketing channels
• Develop, enforce, and perform quality control activities to ensure daily campaign deployment completes in a timely manner and the output is accurate and complete
• Produce campaign performance reports using analytically derived model outputs
• Consolidate and confirm the accuracy of prospect and/or customer audience data when building campaign audience segmentation
• Work with others to understand and provide tactical feedback regarding campaign objectives, data specifications, technical requirements, etc.
• Develop strong stakeholder relationships through consistent, proactive communication on projects and strategic recommendations

Requirements

• Bachelor's Degree, ideally in Business, Finance, Marketing, or a technical field (or equivalent professional experience)
• 5+ years of HTML coding experience, with hands-on experience building and deploying emails
• 2-5 years experience with marketing automation tools and/or ESPs (e.g. Braze, Pardot, Marketo, Eloqua, etc.)
• Experience proactively managing own workload and output, including juggling multiple medium-to-large projects at a time
• Ability to adapt to shifting priorities and make judgement calls when projects change or are ambiguous in nature
• Strong interest to learn new tools with a natural curiosity
• Diligent adherence to best practices and QA procedures, with very strong attention to detail
• Proven ability to communicate strategies, insights, and recommendations effectively with a variety of stakeholders
• Comfortable working independently, and with ambiguity at times
• Strong project management skills

Nice to Have

• Experience working directly with Data Analysts, Software Engineers, and Project Managers
• Previous experience with Braze and Pardot is a strong plus
• Understanding of A/B and multivariate testing standards
• Knowledge of relational databases, real-time event data, data structures and querying language (e.g. select, merge, join, group by, etc.)
• Experience writing SQL statements for data extraction
• Experience working with real-time web and app event data

Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.

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The Risk Strategy Execution Analyst is responsible for assisting in the implementation of strategies and treatments in the lending space, using coordination and communication skills to help with the execution of collections initiatives that optimize collections efficiency while keeping within policy and regulation.

Responsibilities:

• Coordinate and facilitate the implementation of new treatments and strategies across lending products
• Develop detailed business requirements for small to mid-sized projects, and communicate those requirements among partners, including Risk Infrastructure (R/I) and Engineering & Product Development (EPD)
• Assist with the implementation of strategic initiatives, ensuring visibility across several teams, including Legal, Compliance, Finance, EPD, and R/I
• Perform post-implementation validation and suggest/implement solutions for effectively mitigating, monitoring, and reporting on defects
• Identify key work streams within projects, and facilitate cross-departmental communication, including coordination of activities within major release timelines
• Effectively develop internal mechanisms for tracking and reporting on project progress, including early detection and escalation of blockers and risks to avoid negative impact on collections effectiveness
• Offer creative solutions for driving initiatives forward despite roadblocks
• Work with Operations and EPD partners to identify gaps in system/operations process flows, ensuring alignment of strategy/intent, execution, policies, state legalities, and regulatory guidelines as it relates to contacting delinquent customers

Requirements:

• 5+ years of collections and operations industry experience with a bachelor's degree
• Strong organizational skills, with the ability to keep multiple projects on track simultaneously, while recognizing and communicating risks and roadblocks
• Advanced analytical and problem-solving skills to identify and resolve issues promptly; suggest alternative solutions; support SoFi's overarching strategic goals relative to loss prevention
• Effective and collaborative communication skills (both verbal and written); including ability to translate business needs into detailed product requirements, and to quickly seek clarification to resolve ambiguities
• Innovative and capable of developing creative solutions to complex, data-driven problems
• Ability to collaborate well with teammates and business partners in a remote work setting

Nice to have:

• Strong SQL experience to perform testing validation at a data level
• Experience working within a Snowflake environment
• Project management experience
• Strong collections industry knowledge, including a sound understanding of relevant regulations like FDCPA, TCPA, FCRA, and a working knowledge of the impact of CFPB's Reg F on the collections landscape

Compensation and Benefits: The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.

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We are looking for a Senior Data Engineer to build and scale the data infrastructure that powers the Fraud CoE. This role is the foundational engineering resource for the Fraud Operations Analytics team, responsible for consolidating data pipelines into governed, source-of-truth data marts and enabling the analytical work that drives operational decisions at the highest levels of the organization.

Key Responsibilities:

• Data Infrastructure & Pipeline Development: Design, build, and maintain scalable data pipelines that consolidate fraud operational data from multiple source systems into governed Snowflake data marts. Partner with Fraud Data Engineering and the TDM platform team on the foundational Fraud CoE data buildout, including summarized metric tables that standardize reporting across all fraud product lines.
• Data Modeling & Warehouse Optimization: Model analytical data within Snowflake to support fraud operations reporting, agent performance scorecards, and fraud tagging quality monitoring. Build and maintain dbt models that structure data for easy consumption by analysts and Tableau reporting layers.
• Analytics Enablement: Partner closely with fraud analysts to understand data requirements and translate them into robust, reusable data structures. Develop and maintain summarized metric tables that lock reporting logic centrally, ensuring consistency across reporting.
• Governance & Standards: Establish and enforce data engineering standards, documentation practices, and pipeline design patterns for the Fraud CoE. Ensure all data assets are properly documented, tested, and governed to support audit and compliance requirements.

What We're Looking For:

• Required:
• 4+ years of data engineering experience with strong hands-on expertise in SQL, Python, and cloud data warehouse platforms.
• Proven experience building and maintaining production-grade data pipelines using modern data stack tools (dbt, Airflow, or equivalent).
• Strong data modeling skills , experience designing analytical data structures optimized for reporting and self-service consumption.
• Ability to work closely with analytics and business stakeholders to translate requirements into scalable data solutions.
• Strong documentation habits and commitment to data quality, testing, and pipeline reliability.
• Exposure to dbt Cloud, Airflow/MWAA, or similar orchestration platforms.
• Strongly Preferred:
• Experience in financial services, fraud, risk, or compliance data environments.
• Familiarity with fraud operations data concepts , fraud tagging, loss attribution, dispute workflows, agent performance metrics, or alert queue management.

Compensation and Benefits: The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

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This Senior Dialer Analyst is a key member of the team, responsible for supporting all outbound/inbound dialer operations for Personal Loans, Credit Cards, and Loan Origination Outreach. The role involves driving dialer improvement efforts in efficiency, effectiveness, and productivity.

Operational Management

• Manage daily dialer operations, ensuring campaigns start on time and run efficiently
• Identify and resolve technical issues, collaborating with IT and Telephony teams
• Monitor agent status in real-time to maximize productivity and reduce idle time

Analytics & Reporting

• Create and maintain dashboards to track MTD metrics and validate calling strategies
• Analyze dialer metrics to provide recommendations for improving efficiency and effectiveness

Risk & Compliance

• Ensure all dialing activities comply with FDCPA, Reg F, TCPA, and state laws
• Partner with Risk stakeholders to establish control inventories, descriptions, and workflows
• Proactively monitor regulatory changes and support remediation efforts

Strategic Collaboration

• Work with business partners to identify staffing gaps and plan future initiatives
• Develop training materials and communication tools to share best practices

Typical KPIs:

• Right Party Contact Rate (RPC)
• Promise-to-Pay (PTP)
• Dollars Collected
• Roll Rates
• Delinquency Cure Rate
• Queue Penetration
• Agent Occupancy
• Average Handle Time (AHT)
• Abandon Rate
• Contact Rate
• Connect Rate
• Cost per Contact
• Cost per Dollar Collected

Requirements

• Experience working in a fast-paced, collections call center environment
• Knowledge of outbound collection regulations and rules (FDCPA Reg F, TCPA, & State laws)
• Proven ability to analyze complex data sets
• Bachelor's Degree in Telecommunications, Information Technology, or related field, or 5 years of relevant technical experience
• Strong written and verbal communication skills
• Strong ability to create a culture of ownership, accountability, and collaboration

Preferred

• Previous experience in Banking or Fintech
• Experience working with an auto-dialer (Preferably the Genesys Outbound Dialer)
• Utilize SQL queries to extract, analyze, and manipulate data

Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors. Visit the SoFi Benefits page for comprehensive and competitive benefits.

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We are looking for a skilled marketing professional who can deliver a strong marketing plan and work cross-functionally with product marketing, product, tech ops, creative, data science, and business leads to deliver shared business OKRs.

This individual will leverage data-driven insights to deliver meaningful business outcomes by driving relevant and personalized communications at each stage of the customer lifecycle.

Responsibilities:

• Develop comprehensive lifecycle marketing strategies to drive card account opens, funding, card activation and ongoing spend.
• Collaborate with cross-functional teams, including product, product marketing, and business unit leadership to ensure alignment of marketing efforts with product and business goals.
• Plan personalized multi-channel (email, push, in-app, and SMS) lifecycle marketing campaigns that drive ongoing spend, rewards redemption and upsell.
• Design and deploy educational content strategies to help members build their credit profile through responsible use of their secured Smart Card.
• Manage a rigorous experimentation roadmap for full-funnel program performance, analyzing campaign performance and optimizing campaign performance based on key performance indicators (KPIs).
• Drive campaign automation and personalization, leveraging audience and performance insights to build and optimize high-performing always-on campaigns.
• Report on lifecycle channel, campaign and program performance, sharing insights with marketing and business leadership.
• Collaborate with the data science team to develop reporting frameworks, track marketing performance metrics, and provide actionable insights to stakeholders.
• Direct campaign priorities with Lifecycle Marketing Tech Ops.

Requirements:

• Bachelor’s Degree, ideally in Business, Finance, Marketing, or a technical field (or equivalent experience)
• 6+ years of direct-to-consumer lifecycle management experience including email, in-app, push, and SMS.
• A proven track record of driving lifecycle marketing strategy with expertise in driving new growth through cross-sell and upsell, new member onboarding and retention activities at scale.
• Strong analytical chops with experience using various testing methodologies.
• Experience in directing creative decisions for lifecycle marketing and conducting rigorous testing of value propositions.
• Effective verbal and written communication skills.
• Experience presenting channel strategy and campaign results to cross-functional partners and executive leadership.
• Experience working in a regulated industry (FinTech or Wealth Management) is highly preferred.
• Experience leveraging AI-driven insights or machine learning models to enhance audience segmentation, personalization, and campaign optimization.

Nice to have:

• MBA or other advanced degrees
• Previous finance, tech, or brokerage industry experience.

Compensation and Benefits: The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

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This position plays a crucial role in supporting risk management of 1LOD Operations.

The role requires hands-on support for performing 1LOD transactional and supplier oversight testing.

Achieving success in this role requires a demonstrated ability to complete all assigned testwork within the established timelines, assist the Testing Manager with the build-out of new tests and expansion of existing test scripts, and proficiently articulate exceptions and findings related to testwork.

Responsibilities:

• Ensure Operations and key suppliers have a sustainable and effective end-to-end control environment by identifying gaps and weaknesses during testing
• Document and perform complex and high-risk process and control testing to provide reasonable assurance that internal and external processes are operationally effective
• Obtain and analyze test data from multiple sources, following documented test plans, testing procedures, and leveraging job aids as needed
• Manage assigned testing timelines to ensure all tasks and reporting are completed within established timeframes
• Apply regulatory and compliance knowledge to evaluate scenarios, assess risk implications, and inform testing conclusions
• Assist the Testing Manager in the build-out of new test scripts for previously un-tested areas, augment existing test scripts to broaden test scope while ensuring alignment with regulatory requirement, policies and business processes
• Make principle-based scoring and risk decisions grounded in policy intent, evidence and data
• Assist the Testing Manager in partnering with stakeholders to offer feedback on testing results and ensure the completion of any necessary corrective actions
• Communicate findings, risk implications to cross-functional stakeholders
• Determine when issues can be resolved independently versus escalated to management and proactively engage cross-functional stakeholders to clarify expectations, resolve issues, and communicate risk implications
• Support the Testing Manager in monitoring changes to procedures, policies and regulatory requirements to assess their impact on the testing scope and the related test script
• Collaborate with the Testing Manager to ensure test scripts are comprehensive for identifying and mitigating respective risks effectively
• Prioritize competing responsibilities based on workload and demands
• Conduct peer reviews of analyst work to ensure accuracy, consistency, and adherence to testing methodology
• Provide real-time feedback, reinforcing best practices and elevating testing quality
• Serve as subject matter resource to testing analysts by providing guidance on scenario interpretation, sample methodology, and evaluation
• Support a culture of accountability, continuous learning, and improvement within the testing team
• Train analysts on newly designed or revised tests
• Serve as a subject matter expert on complex processes, regulatory frameworks, and testing approaches
• Mentor analysts to build critical thinking, problem-solving and communication skills under manager's guidance
• Undertake ad-hoc duties as needed to support the Operations and 1LOD Risk department

Requirements:

• 5+ years of relevant experience in audit, compliance testing, or other control/transactional reviews
• Experience in banking and/or fintech industry; knowledge of banking products, processes and regulations covering areas such as deposit products and consumer lending products
• Demonstrate ability to apply testing methodology, regulatory knowledge and risk and control frameworks to evaluate complex scenarios and inform testing conclusions
• Strategic thinker who can partner with testing manager to build, expand and improve existing testing scripts and processes
• Strong organizational skills, able to balance multiple critical priorities simultaneously and successfully
• Maintain strong time management, able to complete multiple concurrent tasks within close deadlines with a high degree of accuracy and detail
• Strong analytical skills and ability to review and comprehend large sets of data; able to synthesize diverse processes and data and formulate appropriate conclusions
• Fluent in Excel and PowerPoint, comfortable with analyzing large datasets in Google suite, MS Office apps, etc.
• Results-oriented, demonstrated achievement of exceeding expectations
• Ability to work independently with minimum oversight and exercise sound, risk-based judgment in ambiguous or complex scenarios
• Inquisitive nature, attention to detail, diligence and a good attitude
• Strong interpersonal, verbal, and written communication skills; capable of writing documentation, and interacting positively with management and colleagues effectively via telephone (Zoom)
• Demonstrated outlook of positive and productive relationships and successful partnerships with stakeholders
• Demonstrated ability to coach, mentor and review peers with a focus on accuracy and development

Compensation and Benefits: The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.

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Backcountry is looking for a Merchandise Planner to own open-to-buy plans, demand forecasting, and inventory optimization across multiple product categories. As a Merchandise Planner, you will partner closely with Merchandising teams to drive sales, margin, and inventory turn goals while delivering actionable insights to leadership.

Within your first six months, you will own the planning cadence for your division(s), lead Open-to-Buy reviews with senior leadership, and establish yourself as the go-to analytical partner for your merchandising counterparts.

This is a lean team. You will own a lot, move fast, and make decisions with full end-to-end responsibility.

Responsibilities:

• Develop comprehensive merchandise plans aligned with company goals, sales targets, and market trends for multiple product categories
• Own and lead Open-to-Buy meetings and monthly reviews with senior leadership
• Forecast demand using historical data, market trends, and customer insights to drive inventory and replenishment strategies
• Monitor inventory levels, analyze sell-through rates, and recommend actions to optimize inventory turnover while minimizing stock-outs and overstock
• Conduct regular financial analysis of sales performance, margin trends, and product profitability, delivering actionable recommendations to management
• Manage the financial success of your division(s) by meeting sales, margin, and inventory turn targets
• Ensure structured reporting deliverables are accurate, efficient, and follow standardized best practices
• Identify opportunities beyond day-to-day operations to maximize sales potential and surface them with clear, data-driven recommendations

Requirements:

• 3+ years of assortment, demand, or merchandise planning experience, including 2+ years in a retail ecommerce environment
• Bachelor's degree or equivalent work experience
• Strong analytical and problem-solving skills with exceptional aptitude for retail math
• High proficiency with Microsoft Excel (pivot tables, vlookups, or beyond) and strong aptitude to learn new technical applications quickly
• Exceptional communication and presentation skills,able to present complex information concisely to varied audiences
• Ability to build and maintain strong cross-functional relationships and influence critical stakeholders
• Flexible and adaptive to changing priorities; able to organize and prioritize workload under pressure
• Demonstrated daily use of AI tools (Claude, ChatGPT, Copilot, Gemini, or similar) for real work,you iterate on prompts, evaluate outputs critically, and know when AI is the right tool vs. when it is not

Preferred Qualifications:

• Softgoods (apparel) planning experience
• Experience planning a mixed-brand business
• Knowledge of demand planning, allocation, and forecasting systems (e.g., JDA, Oracle, SAP, Anaplan)

Benefits:

• Paid time off policies
• 401(k) match
• Medical/dental/vision and a variety of supplemental policies
• Employee discounts across our portfolio of brands

Interview Process:

1. Recruiter Screen - A 45-minute conversation with our recruiting team to align on the role, your background, and what you are looking for.
2. Hiring Manager Interview - Conversation with the Planning Manager focused on your planning experience, analytical approach, and how you partner with merchandising teams.
3. Take-Home Assignment - A short AI or problem-solving challenge so we can understand how you approach analysis and execution.
4. In-Person Interview - We'd like to meet you at our Salt Lake City office. Details and logistics will be arranged with your recruiter.
5. Reference Checks - Conducted in parallel with the final stages where possible.
6. Offer - We move quickly for the right candidate.

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As Principal Engineer, Application Development, you will lead a team of developers building the fulfillment and order management systems our customers rely on, while driving AI-powered innovation that raises engineering throughput and reliability.

Responsibilities:

• Spearhead AI technical innovation by designing AI and agentic workflows that empower engineering teams; leverage best-in-class AI toolsets to improve engineering delivery throughput, quality, and reliability.
• Design, develop, and maintain fulfillment systems (warehouse management, order management, etc.) that power the e-commerce platform, ensuring scalability, performance, and long-term maintainability.
• Lead a small team of developers in the design, development, and testing of software solutions, providing clear technical direction and accountability.
• Enable other engineering stakeholders and their teams to integrate quickly with fulfillment system interfaces by surfacing clean API documentation, observability monitoring, and alerting that give consumers of your systems a high level of dependability.
• Collaborate with cross-functional teams across product, design, and operations to ensure successful and timely delivery of projects.
• Design and implement agentic quality gates that enable rapid iteration with a safety net developers can trust.
• Act as a technical mentor for engineers at all levels, providing hands-on guidance on software development best practices.
• Represent Backcountry's core values through your technical decisions and team interactions.

Requirements:

• 10+ years of experience in software development with a strong background in e-commerce fulfillment, including order management and warehouse management.
• Experience leveraging best-in-class AI tooling to accelerate development.
• Deep expertise in Java, Spring Framework, Spring Boot, and Node.js.
• Strong understanding of software architecture and design patterns with demonstrated experience applying them at enterprise scale.
• Expertise with relational databases and SQL, including query optimization.
• Expertise with NoSQL and document-oriented databases.
• Expertise with Docker, Kubernetes, Terraform, and CI/CD tooling.
• Experience with cloud platforms, specifically GCP or AWS.
• Proven track record of leading software development teams and delivering high-quality, production-grade software.
• Excellent communication skills in English; ability to operate effectively with technical and non-technical stakeholders.
• Strong problem-solving skills and the ability to think creatively under constraint.

Benefits:

• Paid time off policies
• 401(k) match
• Medical/dental/vision and a variety of supplemental policies
• Employee discounts across our portfolio of brands

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As Product Manager, Retail Experience, you will own the product roadmap for everything that bridges our physical stores and the digital experience. You will build and improve cross-channel experiences including buy online pick up in store, ship from store, store inventory visibility on product pages and search, and in-store returns.

Responsibilities:

• Own the product roadmap for retail customer experience, spanning the in-store journey and the digital touchpoints that connect stores to Backcountry.com.
• Build and improve cross-channel experiences including buy online pick up in store, ship from store, store inventory visibility on product pages and search, and in-store returns.
• Extend loyalty and customer recognition into the store so that membership, points, and order history work the same at the register as they do online.
• Partner with store operations and store teams to understand how stores actually run, then translate that into product requirements that hold up on a busy Saturday.
• Design the customer experience for store services such as rentals, fittings, and tuning , including how customers book, pay, and pick up.
• Define success metrics for retail initiatives, instrument them properly, and use data and experimentation to decide what to build next.
• Work with engineering on the systems behind the experience , point of sale, inventory, order management, and customer data , and make smart calls about what to integrate versus what to rebuild.
• Create repeatable playbooks and requirements so that bringing a new store or group of stores onto the experience is a known process rather than a one-off project.
• Partner across engineering, design, merchandising, marketing, analytics, and operations to turn business goals into shipped product.

Requirements:

• 3–5+ years of product management experience.
• Experience owning retail, omnichannel, or in-store customer experience, or closely adjacent commerce products.
• Working understanding of retail systems such as point of sale, inventory and order management, and customer data platforms.
• Demonstrated impact on conversion, revenue, or operational efficiency with measurable results.
• Strong analytical and experimentation skills, with experience using GA4, Looker, SQL, or similar tools.
• Ability to ship iteratively and keep momentum through rapid release cycles.
• Excellent communication skills and the ability to influence cross-functional stakeholders, including store leadership and field teams.
• Willingness to travel to stores regularly and to work onsite three days per week in Utah.

Benefits:

• Paid time off policies
• 401(k) match
• Medical/dental/vision and a variety of supplemental policies
• Employee discounts across our portfolio of brands

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You will own replenishment for Backcountry's Bike business, focused on core and never-out-of-stock product , deciding what to reorder, how much, and when , so customers find the gear they want in stock without tying up cash in excess inventory. As Replenishment Planner, you will sit between merchants, planners, vendors, and the distribution center, turning demand signals and vendor lead times into purchase orders that protect sales and margin.

Within 6–12 months, success means you have tuned reorder points and safety stock across your categories, measurably lifted in-stock rates on top sellers, reduced overstock and aged inventory, and built a weekly exception process the merchant team relies on.

This is a lean team. You will own a lot, move fast, and make decisions with full end-to-end responsibility.

Responsibilities:

• Manage end-to-end replenishment for assigned categories, generating and placing purchase orders for core and never-out-of-stock SKUs based on forecasted demand, on-hand inventory, on-order quantities, and vendor lead times.
• Optimize replenishment across multi-source vendor supply chains based on availability, lead time, and profitability.
• Set and maintain replenishment parameters , reorder points, min/max levels, safety stock, order multiples, and review cycles , by SKU and vendor.
• Monitor in-stock rate, weeks of supply, inventory turns, sell-through, and vendor fill rate, and act quickly on stockout risk and overstock.
• Run weekly exception reporting that flags out-of-stocks, late POs, and excess inventory, with recommended actions for merchants and planners.
• Partner with vendors to confirm availability, expedite late shipments, resolve short-ships, and improve lead-time and fill-rate performance.
• Improve replenishment tools, reports, and automation to reduce manual work and increase decision speed.

Required Qualifications:

• 2+ years of experience in replenishment, inventory planning, allocation, or supply chain analytics, ideally in retail or ecommerce.
• Advanced Excel skills, including pivot tables, lookups, and building models from large data sets.
• Working knowledge of core inventory metrics: in-stock rate, weeks of supply, turns, sell-through, safety stock, and reorder point logic.
• Demonstrated ability to leverage AI to produce quality work in daily tasks.
• Experience creating and managing purchase orders with vendors.
• Strong analytical and problem-solving skills with high attention to detail.
• Clear written and verbal communication, with the ability to explain inventory recommendations to merchants and vendors.
• Bachelor's degree in Supply Chain, Business, Analytics, or a related field, or equivalent experience.

Preferred Qualifications:

• Hands-on experience with a replenishment or demand forecasting system.
• SQL experience (BigQuery preferred) and comfort pulling your own data.
• Experience with BI tools such as Looker, Tableau, or Power BI.
• Experience automating recurring reports or workflows (Python, macros, or AI tools).

Benefits:

• Competitive Benefits: Paid time off policies, 401(k) match, medical/dental/vision and a variety of supplemental policies, and employee discounts across our portfolio of brands.

Interview Process:

1. Recruiter Screen - A 30- to 45-minute conversation with our recruiting team to align on the role, your background, and what you are looking for.
2. Hiring Manager Interview - Conversation with the Senior Planner, Bike focused on your replenishment experience, analytical approach, and how you manage vendor relationships.
3. Technical / Case Discussion - A short replenishment exercise: review a SKU set and recommend what to order, how much, and why.
4. In-Person Interview - We'd like to meet you at our Cottonwood Heights office. Details and logistics will be arranged with your recruiter.
5. Reference Checks - Conducted in parallel with the final stages where possible.
6. Offer - We move quickly for the right candidate.

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As Senior Product Manager, AI Experimentation Platform, you will own this platform from the ground up , setting the roadmap, defining where AI agents act autonomously and where humans stay in the loop, and driving measurable gains in conversion and revenue.

Responsibilities

• Own the vision, roadmap, and prioritization for the agentic experimentation platform, deciding what gets built first, what waits, and what to buy versus build.
• Define how AI agents participate across the experiment lifecycle , hypothesis generation, variant creation, test setup and QA, live monitoring, and ship-or-rollback decisions.
• Set guardrails that keep autonomous testing safe: statistical standards, sample ratio mismatch and anomaly checks, revenue and margin thresholds, approval workflows, and automatic rollback.
• Build adaptive optimization into the platform using multi-armed and contextual bandits so traffic shifts toward winning experiences while tests are still running.
• Partner with engineering and data science on core infrastructure: assignment and bucketing, feature flags, event tracking, the metrics layer, and the stats engine built on GA4 and BigQuery.
• Define and instrument platform success metrics , test velocity, win rate, revenue impact, and result trustworthiness , from day one.
• Make experimentation self-serve for merchandising, marketing, UX, and engineering teams so they can launch and read out tests without a specialist.
• Create standards and playbooks for metric definitions, test design, and readouts so results are consistent, comparable, and trusted across every site.
• Partner across engineering, design, analytics, merchandising, and marketing to turn business goals into a shipped platform and a culture of testing.

Requirements

• 5+ years of product management experience, including ownership of a platform, data, or internal tooling product.
• Hands-on experience running or building A/B testing and experimentation programs at scale in ecommerce or other high-traffic digital products.
• Strong statistical grounding in experiment design: power and sample size calculation, significance, peeking, multiple comparisons, and guardrail metrics.
• Hands-on experience building with AI and LLMs, including agentic workflows, prompt design, tool integrations, and evaluating AI output quality.
• Working knowledge of experimentation infrastructure , feature flagging, randomization, event tracking, and warehouse-native metrics.
• Strong analytical skills with hands-on use of SQL, GA4, BigQuery, Looker, or similar tools.
• Demonstrated impact on conversion, revenue, or testing speed with measurable results.
• Excellent communication skills and the ability to influence engineering, data, and business stakeholders.

Benefits

• Paid time off policies
• 401(k) match
• Medical/dental/vision and a variety of supplemental policies
• Employee discounts across our portfolio of brands

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As Staff Accountant, you will execute close tasks accurately and on time, build well-documented reconciliations, develop a working command of NetSuite and the consolidation process, and find at least one manual task to streamline with AI or automation within your first year.

Responsibilities

• Prepare and post journal entries, accruals, and adjustments as part of the monthly close checklist
• Reconcile bank accounts, commercial card statements, and multi-channel customer payment platforms
• Own the revenue and cash cycle across payment channels, ensuring transactions are recorded accurately
• Pull and analyze NetSuite data for reporting and variance analysis
• Gather supporting documentation from business owners, Accounts Payable, and cross-functional teams
• Support acquisition integration, internal controls, and other team projects as they arise
• Identify and streamline manual processes using AI tools or automation
• Maintain clean, well-documented workpapers and reconciliations that can be reviewed and audited

Requirements

• Bachelor's degree in Accounting
• 0 to 3 years of public or corporate accounting experience (internships count)
• Solid US GAAP fundamentals, including accruals and account reconciliations
• Strong Excel skills and comfort working with large data sets
• Strong written, verbal, and analytical skills
• Accuracy under tight deadlines with the ability to juggle multiple priorities during month-end close
• Willingness to learn and curiosity about incorporating AI into accounting workflows
• Able to work in-office in Cottonwood Heights, Utah on Tuesdays and Wednesdays

Preferred Qualifications

• Experience with Oracle NetSuite or another ERP system
• Public accounting background (audit or tax)
• Multi-entity or consolidated accounting experience
• Exposure to Looker or other BI tools
• Retail or e-commerce industry experience

Benefits

• Paid time off policies
• 401(k) match
• Medical/dental/vision and a variety of supplemental policies
• Employee discounts across our portfolio of brands

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As a Marketing Copywriter, you will create compelling copy that inspires customers to get outside and drives business results across Backcountry, Competitive Cyclist, Steep & Cheap, and our other brands. You will write messaging across major marketing channels, ensuring each brand’s unique voice stays consistent while adapting your writing to different audiences, campaigns, and customer journeys. Cycling content is a big part of this role, with new bikes launching every week, so we’re looking for someone who rides and can write about bike tech in a way riders trust.

Responsibilities:

• Write compelling, high-performing marketing copy across email, SMS, paid social, display, landing pages, site merchandising, and other customer touchpoints for Backcountry and Competitive Cyclist.
• Bring bike launches and technical specs to life for experienced riders, while writing just as confidently about the rest of our outdoor categories.
• Adapt messaging to each brand's distinct voice and audience,from Backcountry's outdoor enthusiasts to Competitive Cyclist's performance-driven riders,while tailoring copy for each marketing channel.
• Uphold brand voice, tone, and editorial standards across campaign marketing, following established style guidelines and flagging inconsistencies or gaps to the Managing Editor.
• Optimize copy using customer insights, SEO best practices, A/B test results, and conversion data to continually improve campaign performance and engagement.
• Use AI tools as part of your daily writing workflow, following the team's prompt libraries, best practices, and quality standards to work faster without sacrificing creativity or brand integrity.
• Contribute ideas as the team tests new AI tools and workflows, sharing what works to produce better work, faster.
• Participate in peer copy reviews, giving and receiving thoughtful feedback that strengthens quality, consistency, and the team's overall craft.
• Partner closely with Merchandising, Creative, Marketing, eCommerce, and SEO teams to deliver cohesive campaigns, communicate timelines clearly, and proactively identify risks before launch.
• Balance speed with editorial excellence, delivering polished, accurate copy under tight deadlines while maintaining exceptional attention to detail.

Requirements:

• 2+ years of professional copywriting or editorial experience, preferably in ecommerce, retail, or consumer marketing.
• Exceptional writing, editing, and proofreading skills with a demonstrated ability to adapt tone across brands and channels.
• Experience writing high-performing marketing copy across email, digital marketing, web, and paid media.
• Experience using generative AI tools (such as ChatGPT, Claude, Gemini, or similar) in writing workflows, paired with strong editorial judgment and quality control.
• Willingness to learn and follow established AI prompts, workflows, and documentation used in content production.
• Working knowledge of SEO, conversion copywriting, and performance-driven marketing best practices.
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines consistently.
• Collaborative mindset with experience partnering across creative, marketing, merchandising, and ecommerce teams.

Benefits:

• Paid time off policies
• 401(k) match
• Medical, dental, vision insurance
• Employee discounts across our portfolio of brands

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As Buyer, Bike Hard Goods, you will decide which bikes and parts our customers ride and build with every season. This role owns assortment strategy, vendor negotiations, and inventory for Bike Hard Goods , complete bikes, frames, and the components that build and upgrade them , across Bike Tires Direct, Backcountry, and Competitive Cyclist.

Within your first 6–12 months, you will have built strong vendor relationships across both bike and component brands, contributed to a well-balanced and technically sound assortment on each banner, and become a reliable technical resource for component-level compatibility within the team.

This is a lean team. You will own a lot, move fast, and make decisions with full end-to-end responsibility.

Responsibilities:

• Develop and implement a comprehensive sourcing strategy for bike hard goods , complete bikes, frames, and components (drivetrains, wheels, brakes, suspension, cockpit, and pedals) , across Bike Tires Direct, Backcountry, and Competitive Cyclist, ensuring technically sound product is available to customers on each banner.
• Source and assess merchandise spanning complete bikes, frames, and individual components, factoring in market trends, cross-component compatibility, and current and historical selling history across all three brands.
• Build and maintain vendor relationships across both bike brands and component manufacturers, negotiating discounts, terms, and promotional windows while identifying and evaluating potential new vendors.
• Create SKU/PO worksheets and build purchase orders (quantity/dollar/style allocation, size/color breakout) under tight deadlines, negotiating pricing, terms, and volume discounts to optimize cost and profitability.
• Apply deep technical knowledge of bike and component systems , drivetrains, groupsets, brakes, wheels/tires, suspension, cockpit/contact points, and frame standards , to ensure assortment compatibility and spec accuracy, and to answer technical questions from vendors, planning, and customer-facing teams.
• Review SKU/brand/category performance for future opportunities, establish receipt flow, set sell-through targets, and manage inventory through re-orders and order reductions; partner with Planning on exit strategy for slow movers.
• Partner with Marketing on selling strategy, promotion concepts, the promotional calendar, boosting/sort order review, and visual merchandising to maximize sales.
• Utilize sales data, market trends, and customer insights to forecast demand, anticipate future needs, and develop effective procurement plans.
• Monitor KPIs, analyze buying trends, evaluate vendor performance, and propose strategies for improvement to achieve sales targets and maximize profitability.
• Partner closely with the Senior Buyer and Planning partner to support departmental initiatives and goals.

Requirements:

• 4–7 years of buying experience.
• Strong, hands-on technical knowledge of bikes, frames, and components , drivetrains, groupsets, brake systems, wheel/tire standards, suspension, cockpit/contact points, frame geometry and material , and the ability to evaluate cross-component and build-kit compatibility.
• Deep understanding of the cycling/outdoor retail market, customer preferences, and industry dynamics.
• Proven experience in inventory management, demand forecasting, and optimizing procurement processes.
• Strong analytical and problem-solving abilities with demonstrated negotiation skills.
• Firm understanding of retail math fundamentals.
• Excellent organizational skills with extreme attention to detail and the ability to prioritize competing tasks.
• Exceptional written and verbal communication skills; strong collaborator.
• Proficient in Microsoft Office, including advanced Excel; experience with purchasing software and systems.
• Working knowledge of AI tools and their practical application in merchandising workflows (e.g., demand forecasting, assortment planning, trend analysis, or reporting).
• Willingness and ability to travel as needed.

Benefits:

• Paid time off policies
• 401(k) match
• Medical/dental/vision and a variety of supplemental policies
• Employee discounts across our portfolio of brands

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Backcountry is looking for a Merchandise Planner to own open-to-buy planning, demand forecasting, and inventory management across multiple product categories. As Merchandise Planner, you will partner closely with Merchandising teams to build comprehensive merchandise plans, manage inventory levels, and deliver financial analysis that drives sales, margin, and inventory turn goals.

In your first six months, success means owning the open-to-buy process for your division(s), building strong cross-functional relationships with merchandising partners, and delivering actionable recommendations that improve sales performance and inventory health.

This is a lean team. You will own a lot, move fast, and make decisions with full end-to-end responsibility.

Responsibilities:

• Develop comprehensive merchandise plans that align with company goals, sales targets, and market trends for multiple product categories
• Manage Open-to-Buy meetings and monthly reviews with senior leadership
• Forecast demand using historical data, market trends, and customer insights to determine sales projections, inventory needs, and replenishment strategies
• Monitor inventory levels, analyze sell-through rates, and recommend actions to optimize on-order quantities, maximizing sales and inventory turnover while minimizing stock-outs and overstock
• Conduct regular financial analysis of sales performance, margin trends, and product profitability to identify opportunities and risks with actionable recommendations
• Manage the financial success of assigned division(s) by meeting sales, margin, and inventory turn goals
• Ensure structured reporting deliverables are met with accuracy, performance efficiency, and standardized best practices
• Analyze business data to surface actionable insights and present findings clearly to cross-functional stakeholders

Requirements:

• 3+ years of assortment, demand, or merchandise planning experience, including 2+ years in a retail ecommerce environment
• Bachelor's degree or equivalent work experience
• Strong analytical and problem-solving skills with exceptional aptitude for numbers and retail math
• High proficiency with Microsoft Excel (pivot tables, vlookups, or more advanced)
• Exceptional communication and presentation skills with the ability to distill complex information for various audiences
• Ability to build and maintain strong working relationships across cross-functional teams and influence key stakeholders
• Demonstrated daily use of AI tools (Claude, ChatGPT, Copilot, Gemini, or similar) for real work , you iterate on prompts, evaluate outputs critically, and know when AI is the right tool
• Flexible and adaptive to changing priorities with the ability to organize and prioritize workload under pressure

Preferred Qualifications:

• Softgoods planning experience
• Experience planning a mixed-brand business
• Knowledge of demand planning, allocation, and forecasting systems (e.g., JDA, Oracle, SAP, Anaplan)
• Exposure to relevant finance, analytical, and data management systems

Benefits:

• Cross-Functional Impact: Your work directly shapes buying decisions, inventory strategy, and financial outcomes across multiple product categories , partnering with merchandising, finance, and operations teams.
• AI-First Skill Building: Get hands-on with advanced AI tools for analysis, forecasting, and automation , building a modern skill set that accelerates your career.
• Ownership from Day One: Own your division(s) end-to-end, from building the merchandise plan to presenting recommendations and managing financial outcomes.
• Competitive Benefits: Paid time off policies, 401(k) match, medical/dental/vision and a variety of supplemental policies, and employee discounts across our portfolio of brands.

XML job scraping automation by YubHub

As Merchandise Manager, Bike, you will own the open-to-buy budget, vendor relationships, and day-to-day buying decisions while mentoring a team of buyers and junior merchants. Success in the first 6–12 months means establishing strong vendor partnerships that deliver margin improvement, tightening assortment accuracy across banners, and building the cadence and KPI framework your team runs on.

Responsibilities:

Category Management

• Execute the merchandising and sourcing plan across complete bikes, frames, and components for each banner
• Drive sales, margin, and inventory turn goals across all channels and platforms
• Manage the open-to-buy budget for Bike across multiple banners
• Source and assess merchandise by evaluating market trends, cross-component and build-kit compatibility, and historical selling data

Vendor Management & Differentiation

• Build and maintain relationships with bike brands and component manufacturers, negotiating pricing, terms, key buys, and promotional windows to maximize gross margin
• Identify, evaluate, and onboard new vendors to strengthen the supply chain and assortment
• Establish and enforce quality standards through supplier collaboration and regular product quality checks

Inventory & Analytics

• Own SKU/PO worksheets and purchase orders under tight deadlines
• Manage inventory flow by setting receipt plans, sell-through targets, and re-order or reduction edits
• Leverage sales data, customer insights, and analytics to forecast demand and refine procurement plans
• Monitor category KPIs, evaluate vendor performance, and recommend actions to hit profitability targets

Customer Experience & Cross-Functional Partnerships

• Apply deep technical knowledge of bike systems to ensure assortment compatibility, spec accuracy, and informed support for vendors, planning, and customer-facing teams
• Uphold category content standards, visual merchandising, and taxonomy to improve conversion
• Partner with Planning on budgets, forecasting, and KPI reporting; collaborate with Marketing and Creative on promotions, campaigns, and selling strategy

Team Leadership

• Guide and mentor the Bike buying team, supporting buyer development and fostering a collaborative work environment

Requirements:

• Bachelor's degree in Business, Supply Chain Management, or related field
• 10+ years in retail buying or merchandising with a proven track record in strategic sourcing, vendor management, and e-commerce
• Hands-on technical knowledge of bikes, frames, and components
• Deep understanding of the cycling and outdoor retail market, customer preferences, and industry dynamics
• Proven experience in inventory management, demand forecasting, and procurement optimization
• Strong analytical and problem-solving skills with demonstrated negotiation ability
• Firm understanding of retail math and merchandising fundamentals
• Excellent organizational skills with strong attention to detail and time management
• Exceptional written and verbal communication skills; strong collaborator across functions
• Proficient in Microsoft Office with advanced Excel skills; experience with purchasing software and systems
• Working knowledge of AI tools and their practical application in merchandising workflows
• Genuine passion for cycling and the products Backcountry offers
• Willingness and ability to travel as needed

Benefits:

• Paid time off policies
• 401(k) match
• Medical, dental, vision, and supplemental policies
• Employee discounts across our portfolio of brands

XML job scraping automation by YubHub

As Product Manager, Services and App, you will own the product experience that makes our services business growth possible, from discovery and booking through post-service follow-up. You will also own the Backcountry mobile app, building it from a convenience feature into a meaningful revenue channel.

Responsibilities:

Services (Primary Focus)

• Own the product vision, roadmap, and execution for the services business covering discovery, scheduling, pricing, payment, status updates, and post-service follow-up.
• Build the attach path so a customer buying skis, a bike, or a board is offered the right service at the right moment online, in the app, and in store.
• Treat scheduling and capacity as product problems: appointment availability, technician capacity, turnaround times, and what customers see when capacity is booked out.
• Partner with shop teams, technicians, and mobile service operations so that what you sell online can be delivered on time and at quality.
• Support expansion of services into new categories, new markets, and new delivery models building experiences that scale rather than one-off solutions.
• Define the services funnel, the metrics behind it, and the levers that drive growth.

Backcountry App

• Own the app roadmap after launch, including retention, engagement, app-exclusive experiences, notifications, lifecycle messaging, and the release cadence.
• Grow the app from a convenience for existing customers into a channel that drives meaningful incremental revenue.
• Work with the app platform partner and engineering to ship quickly without compromising quality or store review standing.

Across the Role

• Define success metrics for every initiative, instrument them properly, and use experimentation and data to decide what to build next.
• Take on additional high-impact product work as company priorities shift.
• Partner across engineering, design, merchandising, marketing, analytics, retail, and operations to turn business goals into shipped product.

Requirements:

• 3–5+ years of product management experience.
• Experience with a product tied to real-world operations , services, bookings, scheduling, appointments, fulfillment, or a marketplace with supply constraints.
• Experience owning a consumer mobile app or a commerce product with a meaningful mobile surface, including familiarity with retention and engagement metrics and app release cycles.
• Demonstrated revenue or conversion impact with measurable results.
• Strong analytical and experimentation skills, with experience using GA4, Looker, SQL, or similar tools.
• Ability to ship iteratively and maintain momentum through rapid release cycles.
• Excellent communication skills and ability to influence cross-functional stakeholders, including field and shop teams.

Benefits:

• Paid time off policies
• 401(k) match
• Medical/dental/vision and a variety of supplemental policies
• Employee discounts across our portfolio of brands

XML job scraping automation by YubHub

As Principal Engineer, Application Development, you will lead a team of developers building the fulfillment and order management systems our customers rely on, while driving AI-powered innovation that raises engineering throughput and reliability.

Responsibilities:

• Spearhead AI technical innovation by designing AI and agentic workflows that empower engineering teams; leverage best-in-class AI toolsets to improve engineering delivery throughput, quality, and reliability.
• Design, develop, and maintain fulfillment systems (warehouse management, order management, etc.) that power the e-commerce platform, ensuring scalability, performance, and long-term maintainability.
• Lead a small team of developers in the design, development, and testing of software solutions, providing clear technical direction and accountability.
• Enable other engineering stakeholders and their teams to integrate quickly with fulfillment system interfaces by surfacing clean API documentation, observability monitoring, and alerting that give consumers of your systems a high level of dependability.
• Collaborate with cross-functional teams across product, design, and operations to ensure successful and timely delivery of projects.
• Design and implement agentic quality gates that enable rapid iteration with a safety net developers can trust.
• Act as a technical mentor for engineers at all levels, providing hands-on guidance on software development best practices.
• Represent Backcountry's core values through your technical decisions and team interactions.

Requirements:

• 10+ years of experience in software development with a strong background in e-commerce fulfillment, including order management and warehouse management.
• Experience leveraging best-in-class AI tooling to accelerate development.
• Deep expertise in Java, Spring Framework, Spring Boot, and Node.js.
• Strong understanding of software architecture and design patterns with demonstrated experience applying them at enterprise scale.
• Expertise with relational databases and SQL, including query optimization.
• Expertise with NoSQL and document-oriented databases.
• Expertise with Docker, Kubernetes, Terraform, and CI/CD tooling.
• Experience with cloud platforms, specifically GCP or AWS.
• Proven track record of leading software development teams and delivering high-quality, production-grade software.
• Excellent communication skills in English; ability to operate effectively with technical and non-technical stakeholders.
• Strong problem-solving skills and the ability to think creatively under constraint.

Benefits:

• Paid time off policies
• 401(k) match
• Medical/dental/vision and a variety of supplemental policies
• Employee discounts across our portfolio of brands

XML job scraping automation by YubHub

As the Social Commerce Intern, you will work directly alongside the brand marketing team to manage creator pipelines, coordinate product seeding, and help execute campaigns end to end. Success in this internship means consistently delivering reliable support that keeps campaigns on track and creator relationships moving forward.

Responsibilities:

• Find and vet influencers and UGC creators on TikTok, Instagram, and emerging platforms
• Manage creator pipelines, content calendars, and product gifting/seeding lists
• Assist with campaign execution from briefing through delivery and reporting
• Support occasional paid social campaigns alongside organic efforts
• Review creator content for FTC compliance, including proper disclosures and sponsored tags
• Monitor social media channels, respond to community interactions, and contribute to light content creation

Requirements:

• Basic knowledge of social media trends and platforms
• Familiarity with TikTok, Instagram, and emerging creator platforms
• Strong interest in the creator economy and social commerce
• Eager to learn, ask questions, and take initiative on tasks

Benefits:

• Meaningful Work: You will contribute directly to campaigns that reach real audiences , your work will be visible across Backcountry's social channels and creator partnerships.
• Training & Development: Build practical skills in influencer marketing, social commerce, and campaign operations with hands-on mentorship from your manager and team.

$17 - $25 an hour

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