{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/co-bogota/"},"x-facet":{"type":"city","slug":"co-bogota","display":"Co - Bogota","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_24a1b089-83d"},"title":"Technical Support Specialist","description":"<p>We are seeking a Technical Support Specialist to join our team in Toronto, Canada. As a Technical Support Specialist, you will interface with Elite Care primary team and customers via telephone, email, Teams sessions, and CMS. Your responsibilities will include:</p>\n<ul>\n<li>Troubleshooting, reproducing, debugging, and diagnosing customer issues</li>\n<li>Providing prompt and accurate responses to customers within our SLA</li>\n<li>Logging software defects using a bug tracking system and working closely with technology and product teams to analyze the defects and track them to resolution</li>\n<li>Proactively providing regular and timely follow-ups with customers with recommendations, workarounds, updates, and action plans</li>\n<li>Documenting action plans and progress in case tracking systems</li>\n<li>Escalating complex issues to management as per internally established processes and guidelines</li>\n<li>Leveraging internal technical expertise to provide the most effective solution to customer issues</li>\n<li>Acquiring the required product knowledge and staying up-to-date with product updates</li>\n<li>Building and maintaining test environments and tools for troubleshooting and testing</li>\n<li>Creating new internal or external knowledgebase articles/documentation to capture new learnings for reuse</li>\n<li>Assisting customers outside of normal business hours, if required, including weekends and holidays</li>\n<li>Providing onsite support at customer locations, if required</li>\n<li>Delivering knowledge transfer sessions to customers and/or internal team members</li>\n<li>Reducing/deflecting Support Request volume through education and proactive engagement with customers</li>\n<li>Developing strong relationships with customer and technology teams</li>\n<li>Conducting weekly, semi-monthly, or monthly meetings with Primary Elite care team and customers for case reviews to identify issue trends and opportunities for corrective actions</li>\n</ul>\n<p>This is a hybrid position, requiring 3 set days in the office per week, with the expectation of being in the office 50% or more of the time based on business needs.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/CO---Bogota-Colombia/Sr-Tech-Support-Analyst_REF089221W","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Visa","sameAs":"https://visa.com","logo":"https://logos.yubhub.co/visa.com.png"},"x-apply-url":"https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/CO---Bogota-Colombia/Sr-Tech-Support-Analyst_REF089221W","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Java","web services","databases (Oracle, DB2, SQL and MySQL)","cloud computing services","Linux/Unix operating systems","debugging and troubleshooting Web Service based solutions"],"x-skills-preferred":["8 years of working experience in technical support or relevant field","Excellent verbal and written communication skills in English","Good analytical and troubleshooting skills","Excellent problem-solving skills","Strong software background"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-14T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"CO - Bogota"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Technology","skills":"Java, web services, databases (Oracle, DB2, SQL and MySQL), cloud computing services, Linux/Unix operating systems, debugging and troubleshooting Web Service based solutions, 8 years of working experience in technical support or relevant field, Excellent verbal and written communication skills in English, Good analytical and troubleshooting skills, Excellent problem-solving skills, Strong software background"}]}