As a GTM Partnerships Manager, SME & Growth, CN, you will be responsible for building a network of partners and driving sales growth through channels and agencies. You will serve as a key resource for developing business partnerships and relationships, and for educating channel partners and their sales teams about Airwallex's products.

Your focus will be on finding, recruiting, and managing new and existing channel partners to generate high-quality leads and revenue. This includes the entire sales lifecycle of channel partner sales, from lead generation to commercial and contract negotiations and signing, and then nurturing relationships with these partners.

Key Responsibilities:

• Develop and manage channels across industries to drive revenue growth.
• Recruit new partners to create profitable channels in the market.
• Coach and support partners to achieve channel goals.
• Collaborate closely with sales teams and other departments such as legal, finance, marketing, and product.
• Provide sales support to partners across all relevant areas.

Requirements:

• Bachelor's degree or above.
• Experience in managing channels and agents in the cross-border industry, including local channel management, establishing channel business models, and promoting sustainable development of channels.
• Strong indirect channel management skills, with the ability to drive sales results through others.
• Excellent communication and collaboration skills, with the ability to work with multiple stakeholders across different teams and functions.
• Positive attitude, strong self-motivation, and humility.
• Fluency in Mandarin Chinese and English; data analysis skills are a plus.

Job Data by YubHub.

We are looking for a Customer Success Manager, SME & Growth to join our Strategy & Operations team at Airwallex.

Compensation

• Salary range: CN¥17K – CN¥27K per month
• Benefits vary by country and employment type in accordance with local statutory requirements.
• All employees receive at least the statutory minimum for paid annual leave and public holidays.

Responsibilities

• Design, implement, and continuously optimize new employee training programs.
• Build and maintain training systems, including product knowledge, industry knowledge, system tools, business processes, communication techniques, and case handling.
• Develop and update training materials, such as courseware, SOPs, knowledge manuals, question banks, exams, and exercise scripts.
• Organize online and offline training sessions, workshops, sharing sessions, mentoring, and coaching.
• Collaborate with business teams, team leaders, and cross-functional departments to identify common capability gaps and develop targeted training programs.
• Monitor training effectiveness and continuously improve training content.
• Participate in building new employee development paths, certification mechanisms, and on-the-job capability improvement projects.
• Compile excellent cases, common problems, and best practices to promote standardized and replicable knowledge.
• Support teams in completing special training and promotion during product updates, process changes, or key project launches.
• Participate in frontline business observations, coaching, or case reviews to ensure high consistency between training and actual business scenarios.

Requirements

• Bachelor's degree or above.
• At least 2 years of experience in training, learning development, sales training, customer service training, operational training, or related roles.
• Excellent presentation and expression skills, able to complete independent teaching, discussion guidance, and on-site control.
• Strong learning ability, able to quickly understand new products, new processes, and cross-departmental collaboration mechanisms.
• Good communication and coordination skills, able to efficiently collaborate with business leaders, team managers, and related support teams.
• Result-oriented, able to demonstrate work value through training effectiveness, business indicator improvement, or employee growth results.
• Proficient in using office software and common collaboration tools, able to independently complete courseware, document, and training material production.
• Strong sense of responsibility, execution, and detail awareness, adaptable to fast-paced work environments.

Nice to Have

• Experience in fintech, payment, cross-border e-commerce, B2B SaaS, customer service, or sales team training.
• Experience in building training systems or new employee development projects from scratch.
• Familiarity with Salesforce, knowledge bases, or internal training platforms.
• Bilingual or multilingual training capabilities.

Job Data by YubHub.

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do.

Job Description

Responsibilities:

• Expand and manage B2B business partnerships
• Identify potential partners with B2B customer resources through various channels (direct outreach, referrals, trade shows, etc.)
• Establish partnership relationships through effective business negotiations, cultivating a habit of recommending customers and creating long-term cooperation models
• Strengthen trust relationships with partners, communicate frequently, and organize training to help partners understand the company's product advantages and recommend target customers accurately
• Manage risks in partnerships, anticipating potential issues and taking preventive measures

Requirements:

• Bachelor's degree or above, 2+ years of experience in B-type business channel expansion, preferably in cross-border payments, SaaS, ERP, banking, or finance-related channels
• Strong learning ability, able to quickly grasp company products and industry knowledge
• Excellent communication and negotiation skills, able to independently handle business negotiations and maintain daily partnership relationships
• Results-oriented, with strong self-motivation and stress resistance, and good logical thinking and summarization habits
• Risk-aware, understanding common risks in cross-border payments, and able to predict and manage potential problems in partnerships

Benefits and Policies

• Equal opportunity employer, valuing diversity and considering candidates based on merit, qualifications, competence, and talent
• No discrimination based on color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or other legally protected status

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect applicants from recruitment scams, Airwallex will not request bank details, sensitive ID numbers, or payment during the application or interview process. Official communication will come from an @airwallex.com email address. Apply only through careers.airwallex.com or the official LinkedIn page.

Job Data by YubHub.