As a Sales Advisor, you will be responsible for delivering an exceptional customer experience, selling confidently to customers, and maintaining high standards of product presentation and availability.

Key responsibilities include:

• Creating an exceptional customer experience
• Selling confidently to customers using product knowledge
• Maintaining high standards of product presentation and availability
• Participating in store events to achieve selling targets
• Working flexibly across the store to meet customer and business needs

Marks & Spencer aims to be an inclusive organisation, trusted and admired by colleagues, customers, and suppliers.

The store operates on a flexible schedule, including weekends and evenings.

Salary is not specified.

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This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Key Responsibilities

Customer

• Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
• Always put the customer first and prioritise customer before task
• Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
• Involvement in Plan A activity to support store and local community initiatives

Selling

• Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
• Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
• Actively take part in store events to achieve selling targets
• Create selling opportunities at all service points

Store

• Understand the store business priorities and play your part to improving the store performance
• Follow safe and legal working practices
• Make every penny count by working productively and minimise losses throughout the store
• Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve

Team

• Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
• Own your personal development, continuing to look for opportunities to grow your knowledge
• Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

Flexibility and Working Hours

Week 1:

• Tuesday: 14:00 - 18:00
• Wednesday: 14:00 - 18:00
• Friday: 14:00 - 18:00
• Saturday: 14:00 - 18:00

Week 2:

• Sunday: 15:00 - 19:00
• Thursday: 14:00 - 18:00

Flexibility outside these hours is required.

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Key responsibilities include:

• Leading the fill operation and coaching colleagues on best practices
• Allocating resources effectively to deliver a quick payment experience
• Implementing daily operational processes efficiently across the store
• Coordinating the team to maintain a clean, safe, and well-presented store
• Role modelling great customer service and M&S behaviours
• Supporting Colleague Managers and sharing observations to drive high performance
• Being a key holder and responding to call-outs as required
• Handling tasks related to opening and closing the store, including cash handling and TSL compliance

Note that a shift premium will be applied for any hours worked before 8am.

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