As a key figure in our establishment, you'll be responsible for ensuring the quality of our accommodation offerings and guaranteeing customer satisfaction. You'll work closely with the management team to oversee the Reception and Housekeeping services and ensure the smooth operation of the hotel on a daily basis.

Key Responsibilities:

• Team management and development:
• Supervise and support the reception and housekeeping teams.
• Organise schedules and optimise human resources.
• Develop team members' skills and promote autonomy.
• Foster a positive team dynamic and spirit.

• Quality and customer experience:
• Ensure a warm welcome and personalised service for guests.
• Maintain high standards of cleanliness and presentation in rooms and common areas.
• Monitor customer feedback and implement corrective actions as needed.
• Uphold ibis brand standards and hotel procedures.

• Operational management and performance:
• Oversee daily accommodation services.
• Optimise costs and manage operating budgets.
• Track performance indicators and implement improvement plans.
• Facilitate smooth communication between hotel services.

Requirements:

• Significant experience in hospitality management.
• Good understanding of reception and housekeeping operations.
• Recognised leadership and organisational skills.
• Attention to detail, focus on quality, and commitment to customer satisfaction.
• Dynamic, reactive, and versatile with excellent teamwork skills.
• Proficiency in hotel software, particularly Property Management Systems (PMS), is desirable.
• Fluency in English is essential.

What We Offer:

• Join a dynamic and supportive team within the Accor group.
• Work in a stimulating environment that prioritises customer experience and performance.
• Contribute to delivering exceptional guest experiences and driving hotel success.

Job Data by YubHub.

Responsibilities:

• Oversee all reception operations, including check-in, check-out, and payment processes
• Supervise and train the reception team to ensure high-quality service
• Ensure customer satisfaction and loyalty by addressing requests and complaints
• Maintain high standards of quality and adhere to Accor group procedures
• Organize schedules and ensure smooth shift operations
• Monitor administrative and financial procedures related to reception
• Collaborate with other hotel departments to ensure seamless operational coordination

Requirements:

• Proven experience in hotel reception, preferably in a supervisory or management role
• Excellent communication and customer service skills
• Strong leadership and teamwork abilities
• Proficiency in hotel software, particularly Opera Cloud
• Fluency in French and English; knowledge of another language is an asset

Job Data by YubHub.