{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/clark-freeport-zone/"},"x-facet":{"type":"city","slug":"clark-freeport-zone","display":"Clark Freeport Zone","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_71dcf2a9-23f"},"title":"Contact Center Manager","description":"<p>We take care of our employees, and they take care of our customers! Become a member of a global community!</p>\n<p>The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.</p>\n<p>As a Contact Center Manager at Expeditors, you will oversee our Clark, PH site, ensuring a seamless operational process, employee success, and a high customer service level.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Team Leadership &amp; Development:</li>\n<li>Recruit, select and onboard qualified team members.</li>\n<li>Support the team&#39;s development and career growth.</li>\n<li>Develop and implement data-based performance metrics to monitor areas of continuous improvement and promote operational efficiency.</li>\n<li>Partner with Leads to manage work schedules and ensure 24/7 Command Center coverage.</li>\n<li>Plan and execute employee engagement initiatives including team meetings and social events, fostering a positive and inclusive work environment.</li>\n<li>Manage all Employment Issues and Documentation (Legal/HR/ER).</li>\n</ul>\n<ul>\n<li>Operational Excellence &amp; Program Management:</li>\n<li>Ensure the efficient day-to-day operations of the Command Center.</li>\n<li>Regularly review Command Center work, identify root causes of errors, and implement effective solutions.</li>\n<li>Develop strong partnerships with Cargo Signal Leadership, Sales and Business Operations team to understand current and upcoming operational needs.</li>\n<li>Maintain thorough awareness and understanding of Cargo Signal technology and service offerings and ensure compliance with regulatory standards and internal policies.</li>\n</ul>\n<ul>\n<li>Business Process Optimization:</li>\n<li>Analyze existing processes, identify inefficiencies, and implement data-driven solutions to enhance quality, service, compliance, and profitability.</li>\n<li>Develop and refine processes and programs to comprehensively address evolving customer needs and improve satisfaction.</li>\n<li>Manage and execute complex, multi-stage projects focused on process improvement, system implementation, and operational change, ensuring on-time delivery and stakeholder satisfaction.</li>\n</ul>\n<ul>\n<li>Finance:</li>\n<li>Manage expense per desk, grow revenue per shipment, and ensure accurate cost protection.</li>\n<li>Conduct timely reviews of P&amp;L, payroll, and overtime for accuracy.</li>\n<li>Oversee and approve the purchase of necessary equipment.</li>\n</ul>\n<p><strong>Qualifications:</strong></p>\n<ul>\n<li>Personal and professional alignment with Cargo Signal culture and critical success factors.</li>\n<li>Strong leadership, management, organization, communication, and execution capabilities.</li>\n<li>Experienced problem solver, strong collaborator, and able to provide clarity around complex topics.</li>\n<li>Proven customer service skills.</li>\n<li>Experience with logistics and business operations.</li>\n<li>Self-management and project management skills.</li>\n<li>Positive personality and effective interpersonal skills, with ability to relate to employees at all levels.</li>\n<li>Strong analytical and visual presentation skills.</li>\n<li>Ability to design creative solutions to meet business needs.</li>\n</ul>\n<p><strong>What We Offer:</strong></p>\n<ul>\n<li>A stable and professional working environment aligned with international standards</li>\n<li>Clear role definition and structured onboarding</li>\n<li>Exposure to reputable clients and cross-functional collaboration</li>\n<li>Opportunities for long-term career development in account management</li>\n<li>Competitive compensation package aligned with market standard</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.smartrecruiters.com/Expeditors/744000153279899-contact-center-manager","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Expeditors"},"x-apply-url":"https://jobs.smartrecruiters.com/Expeditors/744000153279899-contact-center-manager","x-work-arrangement":null,"x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["leadership","management","organization","communication","execution","problem solving","collaboration","customer service","logistics","business operations","self-management","project management","analytical skills","visual presentation"],"x-skills-preferred":[],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-02T22:43:26.621Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Clark Freeport Zone, Mabalacat"}},"employmentType":"FULL_TIME","occupationalCategory":"Logistics & Supply Chain","industry":"Logistics & Supply Chain","skills":"leadership, management, organization, communication, execution, problem solving, collaboration, customer service, logistics, business operations, self-management, project management, analytical skills, visual presentation"}]}