Responsibilities:

• Provide exceptional customer service
• Stay current on fashion trends and product knowledge
• Support in-store sales, phone sales, and BOPIS
• Maintain organizational integrity of the store
• Participate in visual merchandising and store displays
• Build healthy relationships with colleagues

Requirements:

• Ability to connect with customers in an authentic way
• Strong verbal communication skills and active listening
• Ability to learn and retain product knowledge
• Critical thinking and problem-solving skills
• Attention to detail and organized working style

Perks:

• 40% employee discount
• Contract completion bonus and Mejuri credit
• Monthly retail bonus program
• Competitive wages and additional incentives
• Opportunity for permanent employment based on performance and business needs

Job Data by YubHub.

Responsibilities:

• Oversee the piercing customer journey from start to finish
• Possess a calm and professional demeanour in piercing services
• Act as an ambassador of Mejuri and promote customer awareness about the brand
• Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services
• Work closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio
• Explain proper aftercare to each client and thoroughly explain service procedure and risks to clients
• Lead by example and validate the quality of the in-store customer experience
• Ensure positive customer experience and promotion of services offerings

Operations:

• Oversee and manage all aspects of the piercing studio
• Support inventory management and feedback with Operations Lead & Store Services team
• Ensure health and safety standards are maintained
• Uphold legal compliance in all customer interactions
• Remain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment
• Support the check up and downsizing process for each individual client
• Style, stack, and suggest products for piercing clients
• Build piercing appointment occupancy

Requirements:

• 2+ years experience with needle piercing
• Experience working with threadless jewellery
• Up to date with First Aid and Blood-borne Pathogens OSHA Certifications
• Experience working with an autoclave or statim
• Have or be registrable with local law enforcement or meet requirements by area for permits
• Understanding of local market piercing law requirements
• Strong knowledge of health and safety protocols surrounding piercing procedures
• Demonstrated understanding of service excellence in a consumer environment
• Excellent communication & customer service skills
• The desire to work in a fast-paced, entrepreneurial environment

Benefits:

• Comprehensive medical, dental, and mental health coverage
• Paid time off – inclusive of vacation and sick days
• 4 months of 80% parental leave salary top-up and personalized return to work plans
• You keep 100% of the tips you earn
• Regular feedback via performance reviews
• A robust in-house retail learning program
• Generous product discount!

Job Data by YubHub.

The Floor Lead plays a pivotal role on our store leadership team, driving store success by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.

Customer:

• Lead by example and validate the quality of the in-store customer experience
• Maximize results and achievement of Key Performance Indicators (KPIs)
• Ensure positive customer experience and promotion of services offerings
• Monitor and achieve KPIs such as OPH and NPS

Operations:

• Participate in inventory and cycle counts
• Support back of house flow to ensure efficient order fulfillment
• Maintain organizational integrity of stockroom and display inventory
• Use point-of-sale systems, inventory management software, and other retail technology
• Mitigate internal, external, and administrative loss of product
• Identify and escalate opportunities, gaps, risks, and roadblocks

Merchandising:

• Participate in maintaining Mejuri's brand standards of visual presentation, cleanliness, and functionality
• Support validation of display forms, graphics, furniture, and decor items
• Coach and inform store team members on updates to Visual Merchandising standard practices

People:

• Participate in onboarding new talent
• Validate regular and accurate assessment of team members against performance review criteria and KPIs
• Build healthy relationships with team members and establish a positive work environment
• Adhere to and validate policies and compliance practices

Requirements:

• Experience in a high-volume retail environment
• Adaptable with creative problem-solving skills
• Excellent organization and analytical skills
• Critical thinking ability
• Physical requirements: ability to stand for 8 hours, lift up to 50 lbs
• Availability to work evenings, weekends, and holidays

Job Data by YubHub.