In this role, you will assist customers with questions regarding their gas bills, payments, account information, and general account-related concerns.

The ideal candidate is patient, professional, and comfortable assisting customers with billing and account issues while providing a positive customer experience.

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities

• Assist customers with questions regarding their natural gas bills and account balances
• Process and assist with customer payments
• Research and resolve account-related issues
• Explain billing information, charges, and payment options clearly
• Update and maintain accurate customer account information
• Handle customer questions and concerns professionally and efficiently
• Follow established procedures and privacy requirements
• Document customer interactions accurately
• Escalate issues when additional assistance or authorization is required
• Provide excellent customer service on every interaction

Qualifications

• 1 year Previous customer service, call center, or office experience preferred
• Strong verbal and written communication skills
• Comfortable working with billing and account information
• Strong attention to detail
• Ability to navigate multiple computer systems
• Professional and empathetic approach to customer concerns
• Reliable attendance and punctuality
• Ability to work independently and as part of a team
• Comfortable handling potentially difficult customer interactions
• Must be comfortable cross training on other accounts

Additional Information

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

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Responsibilities:

• Maintain accurate inventory records of hardware and IT assets
• Coordinate shipping and receiving of IT materials
• Conduct ongoing audits of asset inventory
• Collaborate with operations team to allocate resources efficiently
• Keep detailed records of inventory, shipments, and audits
• Utilise inventory management software and tools
• Communicate effectively with various teams
• Identify and resolve discrepancies in inventory records
• Travel as needed to support inventory management and audits

Requirements:

• Proven experience in inventory management or a related field
• Strong proficiency in Microsoft Excel
• Familiarity with asset management software
• Excellent organisational and problem-solving skills
• Detail-oriented with high accuracy
• Effective communication and teamwork skills
• Ability to adapt to a dynamic environment
• Comfortable working in a data centre environment

What We Offer:

• Competitive salary ($65,000 - $85,000)
• Comprehensive benefits programme
• Discretionary bonus and equity awards
• Flexible PTO and catered lunch
• Opportunities for professional growth and development

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What You'll Do:

Our Data Center Operations team is at the physical core of our business, responsible for building, maintaining, and operating the cutting-edge infrastructure that powers the cloud. This team ensures the stability, security, and scalability of our physical assets, working hands-on in a fast-paced, hyper-growth environment. You will join a collaborative and curious group that is essential to delivering a best-in-class experience for our clients.

About the Role:

As the Data Center Manager, you will be the on-site leader responsible for the operational excellence of our facility. This is a 100% onsite role. Your day-to-day will involve guiding a team of technicians through hardware diagnostics, physical repairs, and new equipment installations while developing and implementing best practices to maximize uptime. You will serve as the key point of contact for all on-site activities, responding to technical emergencies and coordinating with cross-functional teams.

In this role, you will:

• Lead a team of data center technicians in daily operations, including server maintenance, equipment installation, and troubleshooting.
• Develop and implement best practices for data center operations to ensure maximum efficiency and uptime.
• Coordinate with cross-functional teams to support client projects and ensure seamless service delivery.
• Perform regular inspections and audits of data center equipment to maintain optimal performance and reliability.
• Respond to and resolve technical issues and emergencies promptly, ensuring minimal downtime and disruption.
• Train and mentor junior technicians to enhance their skills and knowledge of data center operations.
• Collaborate with management to develop and execute strategic initiatives to improve data center performance and scalability.

Who You Are:

• 5+ years of experience in data center operations, with at least 2+ years in a leadership or supervisory role.
• In-depth knowledge of data center infrastructure, including servers, networking equipment, and cooling systems.
• Strong troubleshooting skills and the ability to quickly diagnose and resolve technical issues.
• Experience with data center management tools and software.
• Excellent time management, organization, communication, and interpersonal skills, with the ability to lead a team.
• Proficiency with the Linux Operating System.

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What You'll Do:

Our Data Center Operations team is at the physical core of our business, responsible for building, maintaining, and operating the cutting-edge infrastructure that powers the cloud. This team ensures the stability, security, and scalability of our physical assets, working hands-on in a fast-paced, hyper-growth environment. You will join a collaborative and curious group that is essential to delivering a best-in-class experience for our clients.

About the role:

The Data Center Technician will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics, followed by physical repair, and may include participation in an on-call rotation. This is a salaried, 100% onsite role at one of our Data Center locations.

Responsibilities:

• Maintain data center operations to ensure service availability and reliability.
• Conduct hardware and network diagnostics and repairs.
• Perform root cause analysis of hardware and software failures.
• Train internal teams.
• Develop documentation.
• Provide technical support to data center teams.
• Develop scripts to update server and networking hardware.
• Maintain inventory.
• Assemble and install equipment.
• Perform maintenance of test and tool equipment.
• Travel up to 10% of the time to other data center locations as required by business needs.
• Respond to on-site equipment failures or emergencies within 60 minutes while on scheduled on-call.

Who You Are:

• Experience with computer hardware, including troubleshooting and assembling.
• Linux Operating System experience.
• Ability to regularly transport and position equipment weighing up to 50 lbs.
• Ability to remain in a stationary position for extended periods to perform diagnostic and repair tasks.
• Ability to maneuver in cramped or elevated spaces.
• Ability to perform tasks requiring fine motor skills.
• Availability to work a flexible schedule within a 24/7 environment, including participating in a rotating on-call shift.
• Excellent time management, organizational, and communication skills.
• Must be able to prioritize tasks and react quickly to issues.
• Work is primarily performed in a climate-controlled data center with fluctuating temperatures.

Preferred:

• Hands-on or education-based experience with computer hardware, data center operations, computer networking, Python, Bash, or other scripting languages, Cisco IOS, Juniper JunOS, or an Associate's Degree or equivalent experience in an IT-related field.

Why Us?

We work hard, have fun, and move fast! We're in an exciting stage of hyper-growth. Our team cares deeply about how we build our product and how we work together. We support and encourage an entrepreneurial outlook and independent thinking.

What We Offer

• Base salary range: $65,000 to $83,000.
• Comprehensive benefits program, including medical, dental, and vision insurance, company-paid life insurance, short and long-term disability insurance, flexible spending account, health savings account, tuition reimbursement, employee stock purchase program, mental wellness benefits, family-forming support, paid parental leave, flexible childcare support, 401(k) with a generous employer match, flexible PTO, catered lunch, and a casual work environment.

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