{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/cha-am/"},"x-facet":{"type":"city","slug":"cha-am","display":"Cha-am","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_507926ee-f75"},"title":"Guest Experience Agent (F/M/X)","description":"<p>SO Sofitel Hua Hin, a 5-star luxury beachfront resort in Cha-Am, Thailand, is seeking a Guest Experience Agent to deliver exceptional guest experiences. The successful candidate will serve as a key point of contact for guests, proactively anticipating their needs and providing personalized recommendations.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Review daily arrivals, departures, VIP guests, and special occasions</li>\n<li>Maintain accurate guest profiles and preferences</li>\n<li>Prepare and update guest-related documents and reports</li>\n<li>Ensure proper follow-up and documentation of guest requests and feedback</li>\n<li>Conduct shift handovers and communicate relevant guest information to the team</li>\n<li>Support administrative tasks related to Guest Relations and Guest Experience operations</li>\n</ul>\n<p>Training and Human Resources:</p>\n<ul>\n<li>Attend departmental and hotel training sessions</li>\n<li>Participate in daily briefings and departmental meetings</li>\n<li>Share guest feedback and service-related information with team members</li>\n<li>Support new team members and continuously develop knowledge and skills related to guest service and hospitality</li>\n</ul>\n<p>Technical Responsibilities:</p>\n<ul>\n<li>Welcome and engage with guests in a warm, professional, and personalized manner</li>\n<li>Proactively identify and anticipate guest needs</li>\n<li>Handle guest requests, inquiries, and arrangements efficiently and professionally</li>\n<li>Provide accurate information regarding hotel facilities, restaurants, spa, activities, transportation, and local attractions</li>\n<li>Assist with VIP, repeat guest, and special-occasion arrangements</li>\n</ul>\n<p>External:</p>\n<ul>\n<li>Maintain positive and professional relationships with external partners and service providers</li>\n<li>Assist guests with recommendations and arrangements for local restaurants, attractions, transportation, and activities</li>\n<li>Coordinate with external suppliers or partners to fulfil specific guest requests</li>\n</ul>\n<p>Miscellaneous:</p>\n<ul>\n<li>Maintain a professional appearance and positive attitude</li>\n<li>Demonstrate genuine care and passion for hospitality</li>\n<li>Be proactive, flexible, and adaptable to changing guest and operational needs</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.smartrecruiters.com/AccorHotel/744000160883989-guest-experience-agent-f-m-x-","directApply":true,"hiringOrganization":{"@type":"Organization","name":"AccorHotel"},"x-apply-url":"https://jobs.smartrecruiters.com/AccorHotel/744000160883989-guest-experience-agent-f-m-x-","x-work-arrangement":null,"x-experience-level":null,"x-job-type":"full-time","x-salary-range":null,"x-skills-required":["communication skills","attention to detail","hospitality","guest service"],"x-skills-preferred":[],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-11-10T14:01:13.789Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cha-am, จ. เพชรบุรี"}},"employmentType":"FULL_TIME","occupationalCategory":"Hospitality","industry":"Hospitality","skills":"communication skills, attention to detail, hospitality, guest service"}]}