In this role you will:

• Drive engaging beyond banking services (incl. partner services, customer events & gamifications) and provide basic hospitality support in meeting areas.
• Welcome customers, understand their needs, manage branch traffic, and direct them to the right service channel, colleague, or specialist counter.
• Support customers to use self-service and digital tools (e.g., kiosks/digital directory, mobile app) to complete requests efficiently.
• Handle general customer enquiries on products, promotions and rewards; explain how to earn and redeem rewards.
• Promote bank offers, campaigns and mobile app features based on customer needs
• Support basic wealth and investment-related enquiries and guide customers to relevant digital wealth tools or specialists where relevant.
• Identify service opportunities and make referrals to Relationship Managers and specialist teams.
• Manage branch merchandise display and maintain high standards of presentation across customer areas
• Back up counter-based customer service if needed, including assisting customers with accessibility needs.

To be successful you will need:

• Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
• Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
• Flexible and willing to work daytime shifts on weekends and public holidays as required (Branch Operating Hours for reference: Mon-Sat; 9:00 - 19:00, Sun: 12:00-19:00)
• Customer centric mindset with commitment to deliver quality service
• Self-motivated and adaptable to a service environment
• Digital savvy with the ability to assist customers to use digital/self-service channels (e.g., mobile app, kiosks, e-forms) and adapt quickly to learn new systems.
• Customer service experience preferred

Job Data by YubHub.

You will consistently promote the Tilbury Touch and exceptional customer service, assist with maintaining required stock levels, and create brand awareness through sharing and demonstrating strong product knowledge.

You will report to the Assistant Business Manager/Business Manager and work in a fast-paced, dynamic environment.

Responsibilities include:

• Promoting the Tilbury Touch and exceptional customer service
• Maintaining required stock levels, including stock counts, rotation, and timely replenishment
• Supporting counter events and new product launches
• Creating brand awareness through sharing and demonstrating strong product knowledge

Requirements:

• Experience in the beauty industry
• Strong interest in the cosmetic industry
• Make-up certificate(s) is a plus
• Good command of English, Cantonese, and Mandarin
• Willingness to take on new challenges, strong team player, proactive and self-motivated

Benefits include:

• 2 days of day off leave every week
• Free products
• Employee shopping discounts
• 13th month salary
• Attendance allowance
• Newcomer introduction bonus
• 17 days of public holidays
• Up to 15 days of paid annual leave
• 18 weeks of paid maternity leave
• 4 weeks paid paternity leave
• 3 days of paid marriage leave
• Birthday holiday
• Medical benefits and dental coverage
• Good prospect of promotion opportunities

Job Data by YubHub.