The contracted hours for this position are 37.50 per week and the shift the role will work for the duration of the secondment is Monday to Friday from 8:00am to 16:00pm.

Key responsibilities include:

• Resolving store queries within agreed service levels, responding directly to colleagues and escalating issues where necessary.
• Logging calls and emails clearly and accurately using Helix, IRIS and Zendesk.
• Coaching and supporting stores to use available tools and reporting effectively.
• Providing stores with accurate and timely delivery updates.
• Building strong, collaborative relationships across Stores, Retail Operations, Supply Chain, Logistics and the Support Centre.

The ideal candidate will have:

• Strong customer service experience gained in a warehouse operations or retail store environment.
• Experience using call-logging software, with the ability to quickly learn M&S systems.
• Confidence using Microsoft applications, including Excel, Power BI, Word, Teams and Outlook.
• Excellent written and verbal communication, relationship-building and stakeholder management skills.
• Results-focused, organised and analytical, with strong attention to detail and the ability to manage multiple priorities.

Benefits of working at M&S include:

• 20% colleague discount on all M&S products and many third-party brands.
• Competitive holiday allowance with the option to buy more.
• Strong pension and life assurance.
• Tailored induction and training.
• Exclusive perks and savings through our M&S Choices portal.
• Market-leading family policies.
• 24/7 wellbeing support.

XML job scraping automation by YubHub

Your key aim as a Senior Relationship Director with HSBC will operate as a person of influence to our customers with a turnover of between £15M and £350M, where you will also be responsible for customer service excellence to our existing and prospective customers. Customer portfolios will consist of both domestic and international relationships and will involve managing all aspects of the relationship including operational and credit risk.

To be successful in this role you will create and maintain strong and evolving partnerships internally and externally.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Be an ambassador for HSBC and develop the bank’s profile in the local business and wider community
• Support customers and place their needs at the forefront of all that we do, setting world-class standards
• Seek new opportunities and nurture existing relationships to identify new business opportunities
• Build a network of business introducers in the local professional and business community
• Adhere to structures and processes in place for the management of credit, operational, reputation, financial crime and regulatory risk
• Collaborate with product partners to assess needs of international and domestic customers and offer appropriate solutions
• Collaborate and work closely with the wider East Midlands leadership team on operational and strategic goals

To be successful in this role you should meet the following requirements:

• Experience working in a relevant role within Corporate Banking is essential
• An existing Relationship Director with strong business development experience and credibility in the local area
• Proven ability in identifying and meeting customer’s needs and managing lending requests is essential
• Ability to build effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
• A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes would be advantageous
• The ability to be self-driven with the ability to manage conflicting priorities and work collaboratively to deliver to deadlines is essential
• Experience in developing opportunities for growth with existing and new to bank clients is essential

This is a hybrid position with the base location being Castle Donington or Nottingham. Clients are based predominantly across the East Midlands, so it is important that you're based within an easy commutable distance of this region and can travel as required.

XML job scraping automation by YubHub