As a Customer Assistant, you'll be at the frontline of our retail operations, providing five-star service, recommending products, and driving sales growth. You should be digitally confident, able to use our digital tools such as the Sparks App and in-store devices to enhance the customer experience.

Key responsibilities include:

• Providing exceptional customer service
• Confidently recommending and selling M&S Food products
• Utilising digital tools to enhance the customer experience
• Contributing to a positive team environment
• Adapting to changing demands and working across various areas of the store

Benefits of working with M&S include:

• Competitive pay rates
• Opportunities for career development
• Inclusive and supportive work environment

We're seeking resilient and committed individuals who are passionate about delivering excellent customer service and driving sales growth.

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Picking online orders, you'll play a vital role in the smooth running of our operation while putting customers at the heart of everything you do. You'll be part of a friendly, fast-paced team where great service and teamwork are everything.

What makes a brilliant Service Colleague:

• Customer-focused: You enjoy helping people and making their experience a positive one.
• Team player: You work well with others and support your colleagues.
• Reliable: You show up ready to work and take pride in what you do.
• Positive attitude: You bring energy and enthusiasm to every shift.
• Willing to learn: You’re open to training and keen to build your skills.

What you’ll bring:

• A friendly and helpful approach to customer service.
• Willingness to work in a fast-paced customer service environment.
• Good communication skills and a team mindset.
• Flexibility to work a range of shifts, including weekends and evenings.

The department runs all day from early morning 4am till late night midnight. Full flexibility across these times is essential for this role.

Everything you'll love Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user.
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover.
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension.
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support.
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme.
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.

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Key Responsibilities:

• Interact with visitors and tenants, delivering first-class customer-focused service
• Conduct regular patrols of the shopping centre, being proactive and looking for opportunities to assist visitors
• Safeguard the site, ensuring a safe and non-threatening environment for all visitors and tenants
• Manage incidents in accordance with site policies and procedures
• Liaise with the site control room and colleagues to respond to incidents
• Record and log non-conformances and emergencies
• Deal efficiently and effectively with emergencies
• Monitor and surveil suspect individuals, logging and reporting incidents
• Maintain vigilance and manage unauthorised access
• Adhere to radio procedures and notebook policies
• Undertake other reasonable duties as required

Requirements:

• Valid Security Industry Authority (SIA) license
• Professional, pleasant, friendly, courteous, and helpful demeanor
• One team approach
• Ability to take ownership of situations
• First Aid Training

Benefits:

• 24/7 GP access for you and your immediate family
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work employee app

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