You don’t need previous experience in the funeral industry as we provide full training and ongoing support. You’ll benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

What you’ll do

• Build and maintain positive relationships with clients and the community
• Support clients in person and over the phone, arranging family visits and answering questions
• Ensure the funeral home is clean, safe, and welcoming, reporting maintenance issues
• Work with digital systems to manage client documentation, funeral arrangements, and invoicing
• Support with manual handling of coffins and assist in the care and preparation of the deceased
• Update client management applications with accurate and timely information

What you'll bring

• Good communication skills, with the ability to clearly communicate with clients and colleagues
• The ability to confidently work with numbers and do basic calculations
• A keen eye for detail and accuracy, adhering to regulatory policies and processes
• Good IT skills, with the ability to use a range of technology devices and systems
• A passion for delivering great service and building relationships
• High levels of empathy, discretion, and care
• The ability to carry out the physical elements of the role, such as moving coffins

Benefits

• 30% off Co-op branded products and 10% off other brands in food stores
• 23 days holidays pro rata, rising with service
• A pension with up to 10% employer contributions
• Access to Employee Assistance Programme and virtual GP
• Endless career development opportunities including apprenticeships
• Friendly, supportive team and the knowledge that you make a huge difference to your community

Job Data by YubHub.