{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/calabarzon/"},"x-facet":{"type":"city","slug":"calabarzon","display":"Calabarzon","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_559b8563-017"},"title":"(fluent French & English) Technical SaaS Support Specialist (remote)","description":"<p>We are seeking a Technical SaaS Support Specialist to join our team remotely. As a Technical Support Consultant, you will deliver outstanding technical support via emails and outgoing calls, respond, troubleshoot, and escalate support requests, and maintain regular communication with customers.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Deliver outstanding technical support via emails and outgoing calls;</li>\n<li>Respond, troubleshoot, and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls;</li>\n<li>Maintain regular communication with customers and provide timely updates on open issues and resolutions;</li>\n<li>Identify, reproduce, and report bugs clearly to Product and Development teams;</li>\n<li>Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience;</li>\n<li>Maintain high service standards by meeting KPIs such as response time, resolution rate, and customer satisfaction;</li>\n<li>Accurately document all customer interactions in the CRM system;</li>\n<li>Stay up to date with platform updates, new policies, and industry trends.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Excellent French and English skills (C1 for both spoken and written);</li>\n<li>At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions;</li>\n<li>Strong Excel skills, including VLOOKUP, reporting, and data analysis;</li>\n<li>Excellent problem-solving abilities with a customer-first mindset;</li>\n<li>Ability to handle multiple tasks and prioritize effectively in a fast-paced environment;</li>\n<li>High attention to detail and accuracy in managing customer information;</li>\n<li>Experience with CRM systems;</li>\n<li>Commitment to delivering high-quality customer service and meeting performance targets;</li>\n<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).</li>\n</ul>\n<p>Benefits and Perks:</p>\n<ul>\n<li>Flexible schedule;</li>\n<li>Inclusive international environment;</li>\n<li>Compensation in USD;</li>\n<li>Good bonuses for referring friends;</li>\n<li>Paid intensive training and probation;</li>\n<li>Work-life balance;</li>\n<li>Responsive management interested in your growth and long-lasting cooperation;</li>\n<li>Greenhouse conditions for self-development.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://apply.workable.com/j/1AAAD4D02B","directApply":true,"hiringOrganization":{"@type":"Organization","name":"SupportYourApp","sameAs":"https://www.supportyourapp.com","logo":"https://logos.yubhub.co/supportyourapp.com.png"},"x-apply-url":"https://apply.workable.com/j/1AAAD4D02B","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"contract","x-salary-range":null,"x-skills-required":["French","English","Excel","CRM systems","problem-solving"],"x-skills-preferred":["Zendesk","analytical mindset"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-26T08:49:36.285Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Calabarzon"}},"jobLocationType":"TELECOMMUTE","employmentType":"CONTRACTOR","occupationalCategory":"Customer Service","industry":"Technology","skills":"French, English, Excel, CRM systems, problem-solving, Zendesk, analytical mindset"}]}