79b62082-012 (English C1) Customer Support Consultant (Short Term, Remote) We are looking for a Customer Support Consultant to join our team on a short-term basis. As a Customer Support Consultant, you will communicate with customers of a cloud-based file-sharing platform via chat and email, resolving their inquiries related to billing, how-to-use, account, and login questions.

Responsibilities:

  • Communicate with customers via chat and email
  • Resolve customers' inquiries related to billing, how-to-use, account, and login questions
  • Escalate tickets to the client's internal team if they cannot be resolved
  • Reproduce the steps of a reported issue to define if the issue is affecting multiple users
  • Conduct research to find solutions
  • Follow internal Guidelines/SOPs precisely
  • Log bugs and create bug reports
  • Proactively share potential improvement suggestions with the team

Requirements:

  • 1+ year of customer support experience
  • Experience providing professional high-quality customer support via chat and email
  • Experience with CRM or Customer Support Systems
  • Excellent writing and communication skills in English (C1)
  • Practical technical literacy
  • Ability to learn fast and follow precise procedures
  • Customer-oriented mindset
  • Proactivity, enthusiasm, and a desire to share and receive feedback

Benefits:

  • Full-time schedule, Sunday to Thursday, 16:00–00:00, or Wednesday to Sunday, 08:00–16:00 (GMT-5)
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Balance between project workload and personal time
  • Responsive leadership interested in your development
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements

Job Data by YubHub.

]]> contract remote customer support, CRM, English C1, technical literacy, Zendesk, iOS/Android devices, technical experience Customer Service Technology SupportYourApp https://logos.yubhub.co/supportyourapp.com.png SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since 2010. https://www.supportyourapp.com/ https://apply.workable.com/j/5D2B41AF6C Cabo Verde Cabo Verde CV 2026-11-09 unknown unknown