{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/cabo-verde/"},"x-facet":{"type":"city","slug":"cabo-verde","display":"Cabo Verde","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_79b62082-012"},"title":"(English C1) Customer Support Consultant (Short Term, Remote)","description":"<p>We are looking for a Customer Support Consultant to join our team on a short-term basis. As a Customer Support Consultant, you will communicate with customers of a cloud-based file-sharing platform via chat and email, resolving their inquiries related to billing, how-to-use, account, and login questions.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Communicate with customers via chat and email</li>\n<li>Resolve customers&#39; inquiries related to billing, how-to-use, account, and login questions</li>\n<li>Escalate tickets to the client&#39;s internal team if they cannot be resolved</li>\n<li>Reproduce the steps of a reported issue to define if the issue is affecting multiple users</li>\n<li>Conduct research to find solutions</li>\n<li>Follow internal Guidelines/SOPs precisely</li>\n<li>Log bugs and create bug reports</li>\n<li>Proactively share potential improvement suggestions with the team</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>1+ year of customer support experience</li>\n<li>Experience providing professional high-quality customer support via chat and email</li>\n<li>Experience with CRM or Customer Support Systems</li>\n<li>Excellent writing and communication skills in English (C1)</li>\n<li>Practical technical literacy</li>\n<li>Ability to learn fast and follow precise procedures</li>\n<li>Customer-oriented mindset</li>\n<li>Proactivity, enthusiasm, and a desire to share and receive feedback</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Full-time schedule, Sunday to Thursday, 16:00–00:00, or Wednesday to Sunday, 08:00–16:00 (GMT-5)</li>\n<li>Opportunity to cooperate fully remotely</li>\n<li>Inclusive international environment</li>\n<li>Compensation in USD</li>\n<li>Balance between project workload and personal time</li>\n<li>Responsive leadership interested in your development</li>\n<li>Greenhouse conditions for self-development</li>\n<li>A culture built on trust, with no time-tracking requirements</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://apply.workable.com/j/5D2B41AF6C","directApply":true,"hiringOrganization":{"@type":"Organization","name":"SupportYourApp","sameAs":"https://www.supportyourapp.com/","logo":"https://logos.yubhub.co/supportyourapp.com.png"},"x-apply-url":"https://apply.workable.com/j/5D2B41AF6C","x-work-arrangement":"remote","x-experience-level":null,"x-job-type":"contract","x-salary-range":null,"x-skills-required":["customer support","CRM","English C1","technical literacy"],"x-skills-preferred":["Zendesk","iOS/Android devices","technical experience"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-11-09T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cabo Verde"}},"jobLocationType":"TELECOMMUTE","employmentType":"CONTRACTOR","occupationalCategory":"Customer Service","industry":"Technology","skills":"customer support, CRM, English C1, technical literacy, Zendesk, iOS/Android devices, technical experience"}]}