You will create positive experiences through effective communication and adherence to retail standards.

This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You'll Be Doing:

• Deliver exceptional customer experiences: help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the go-to tech expert: stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and excel: use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.

Collaborate and Contribute:

Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Annual fixed remuneration: $71,330 per year (junior rates apply for those under 20 years of age)
• 12% superannuation included
• Penalty rates: additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday, and 150% for hours worked on public holidays
• Generous discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners
• Leave options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Training and career growth opportunities: access over 17,000 learning programs with LinkedIn Learning, and develop your career with the Future Ready program
• Flexibility: flexible working hours and a supportive approach to parental leave
• Recognition and rewards: benefit from performance rewards and a range of recognition programs to celebrate your success
• Inclusive culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is it You We're Looking For?:

• Great communication skills: you're a natural at connecting with people and making their day better.
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: you're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: you have a can-do attitude, even when things get busy.
• Customer-facing experience: previous experience is a plus but not required – bring your enthusiasm and we'll teach you the rest!

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