You will handle moderately complex tasks, ensure adherence to operational guidelines, and work independently on defined responsibilities.

This role demonstrates growing autonomy and contributes to a seamless customer experience.

Responsibilities

• Oversee the induction of new team members
• Coach the store's team to meet and exceed store targets
• Help support your team with customer query escalations
• Be the Store Manager's right-hand person, stepping up to act as Store Manager when needed
• Executing business initiatives in store to meet financial and customer key metrics
• Act as team cheer leader – leading from the front and helping to motivate the team, and foster an awesome store culture
• Organise the store floor and team's work schedules, to meet customer demand

About you

• You have previous experience in a retail leadership / assistant management role
• You're able to energise and drive a retail team to exceed sales targets and KPIs with demonstrated success
• You lead from the front and are able to influence and build rapport with a diverse and varied team
• You're able to resolve customer issues with your eyes closed and can put a creative spin on problem solving
• You're an excellent communicator who can help support the Store Manager in taking team members through change

What we offer

• Store performance-related commission
• 30% off Telstra services
• Telstra mobile and Sim card
• Exclusive discounts and offers across 240 brands and partners
• 16 weeks paid parental leave for primary and secondary carers

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