As a Reservations Agent, you will respond promptly and professionally to reservation enquiries via phone, email, and online channels, delivering a seamless and personalised booking experience.

Key responsibilities include:

• Managing reservations with high accuracy and attention to detail
• Engaging in upselling luxury upgrades, exclusive packages, and personalised services
• Anticipating and personalising each guest's reservation experience
• Maintaining and updating reservation systems with accuracy
• Liaising with Front Office, Housekeeping, Sales, and Finance to ensure a smooth guest experience

To succeed in this role, you will need:

• Previous experience in reservations, front office, or guest services, ideally within a luxury or 5-star hotel environment
• Exceptional verbal and written communication skills
• Strong attention to detail and a commitment to accuracy
• Confidence in upselling and a genuine drive to support revenue targets
• Familiarity with hotel reservation systems (e.g., Opera Cloud)

Benefits of working with us include:

• A chef-prepared meal complimentary on every shift
• Laundered uniforms
• A complimentary Sofitel stay experience each year
• Global discounts across Accor hotels, restaurants, and experiences
• An additional paid day off during your birthday month
• Personalised reward program
• Discounted onsite parking, secure bike storage, and convenient access to public transport

Job Data by YubHub.