{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/broadbeach/"},"x-facet":{"type":"city","slug":"broadbeach","display":"Broadbeach","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_9929339a-995"},"title":"Reservations Agent","description":"<p>Join the team at Sofitel Gold Coast Broadbeach, a 5-star hotel where French elegance meets beachside sophistication.</p>\n<p>As a Reservations Agent, you will respond promptly and professionally to reservation enquiries via phone, email, and online channels, delivering a seamless and personalised booking experience.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Managing reservations with high accuracy and attention to detail</li>\n<li>Engaging in upselling luxury upgrades, exclusive packages, and personalised services</li>\n<li>Anticipating and personalising each guest&#39;s reservation experience</li>\n<li>Maintaining and updating reservation systems with accuracy</li>\n<li>Liaising with Front Office, Housekeeping, Sales, and Finance to ensure a smooth guest experience</li>\n</ul>\n<p>To succeed in this role, you will need:</p>\n<ul>\n<li>Previous experience in reservations, front office, or guest services, ideally within a luxury or 5-star hotel environment</li>\n<li>Exceptional verbal and written communication skills</li>\n<li>Strong attention to detail and a commitment to accuracy</li>\n<li>Confidence in upselling and a genuine drive to support revenue targets</li>\n<li>Familiarity with hotel reservation systems (e.g., Opera Cloud)</li>\n</ul>\n<p>Benefits of working with us include:</p>\n<ul>\n<li>A chef-prepared meal complimentary on every shift</li>\n<li>Laundered uniforms</li>\n<li>A complimentary Sofitel stay experience each year</li>\n<li>Global discounts across Accor hotels, restaurants, and experiences</li>\n<li>An additional paid day off during your birthday month</li>\n<li>Personalised reward program</li>\n<li>Discounted onsite parking, secure bike storage, and convenient access to public transport</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.smartrecruiters.com/AccorHotel/744000161428629-reservations-agent","directApply":true,"hiringOrganization":{"@type":"Organization","name":"AccorHotel"},"x-apply-url":"https://jobs.smartrecruiters.com/AccorHotel/744000161428629-reservations-agent","x-work-arrangement":null,"x-experience-level":"entry","x-job-type":"part-time","x-salary-range":null,"x-skills-required":["Opera Cloud","reservation systems","upselling","communication skills","attention to detail"],"x-skills-preferred":[],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"required","x-work-authorisation-text":"Full Australian working rights are required for this position.","datePosted":"2026-11-13T05:55:35.893Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Broadbeach, QLD"}},"employmentType":"PART_TIME","occupationalCategory":"Hospitality","industry":"Hospitality","skills":"Opera Cloud, reservation systems, upselling, communication skills, attention to detail"}]}